Customer Service Microsoft Office

Somaya Sami Said Ismail

Contacts

Email: ******.****@*****.***

Mobile number: 971-*********.

Address: Jebel Ali Race Course Road- Barsha Heights – Crystal Blue Building, Dubai.

Objective

Strategically enhance and develop value adding services that support, guide the organization’s departments to optimize and maximize their efficiency, capacity and productivity.

Education

Work Experience

Internship

Faculty of Commerce, English Section. Cairo University, Egypt, (2011-2015)

Overall grade: very good.

Major: Accounting.

Sadat Language School, Egypt.

2009- 2011 Passed with 90.4 %

Banker at Banque Misr (December 2015- May 2017).

AS Financial and Administration affairs officer, & Receptionist, & Teller, & Sales.

HR Trainee at Ehaf consulting Engineers.

September2015 - December2015.

Courses

Extra Activities

Purchasing specialist trainee at TE Data.

Finance and administration department (August to September 2014).

Customer Service Trainee at HSBC.

At Haram branch (July 2014).

Accountant Trainee at TE Data.

Finance and administration department (August to September 2013).

Customer Services trainee at HSBC.

At Haram branch (July 2013).

Customer Service trainee at HSBC.

At Gamet El Dowel branch (September 2012).

Basic of bank operation at the Arab academy for banking &financial sciences- (March 2016) (40 credit hours).

Human Resources Career Certificate at AUC (108 Credit hours) (February 2016 – August 2016).

-Performance Management course.

-Talent Management course.

-Strategic management.

Comprehensive Teller at Banque Misr in 2016 (40credit hours).

Human Resources Management foundation certificate at AUC(144 credit hours) (September 2014- August 2015)

-Finished recruitment and selection course.

-Organization behavior course.

-Compensation and Benefits course.

-Labor Law course.

Recruiting and selection – GOL Team at US. Embassy-2015

Entrepreneur – GOL Team & Intel at US. Embassy-2015.

Barclay's Banking Course - Year 2013

Advanced Business community - 2011/2012

Delegate at Banking Council -Taking Wining Bank for project Noor Islamic Bank

Junior trainer

- at Tree student activity at faculty of commerce English department) - (2014)

Senior Human Rescores.

- At Student Council of Faculty of commerce English section (2013/2014).

Vice head Human Rescores.

- At Model of British House of Commons MBCH (Student activity) (2012/2013).

Member coordination & reception.

- At Model of British House of Commons MBCH (Student activity) (2011/2012).

Volunteer at Resala (non-profit organization) - Since 2008.

- Have 4 Certificate of Appreciation From Resala.

- Volunteer Manager at Kesaa event for 2 years.

- Give Communication & Call Center Skills Sessions.

Language Skills:

Computer Skills:

Interpersonal Skills:

Technical Skills:

Arabic: Mother Tongue.

English: Excellent.

Computer Literate.

Internet User.

Microsoft Office.

Analytical and efficient.

Able to meet deadlines.

Able to prioritize and plan work activities as to use time efficiently.

Responsible, Reliable and flexible.

Creative and attentive to details.

Organized, accurate, thorough, and able to monitor work for quality.

Able to Work under stressful conditions.

Very accommodating to meet the required changes for the work.

Have the ability to interact and cooperate with the other team Members.

Able to communicate clearly, both written and orally and in group presentations and meetings.

Problem-solving, including being able to identify issues and resolve programs in a timely manner.

Ambitious.

Communication skills.

Presentation Skills.

Negotiation Skills.

Personal Details :

Status: Married.

Birthday: 19 September 1993

Nationality: Egyptian.

Visa : Residence visa (Family visa) available for 3 years ( 2017/2019)

References are available on requests.

Contact this candidate