Customer Support Executive
Resume:
SHALINI MANIKANDAN
No: **/* Jones Road, West Saidapet, Chennai 15.
ac3dpv@r.postjobfree.com
To obtain a challenging position in a progressive organization that expects a high level performance and commitment from its employees.
Skills
Communication skill.
Quick learner.
Problem solving ability.
Handle frustrated customers.
Patience.
Good listener.
Typing 40-60 wpm.
Good in Microsoft.
Team handling.
Project coordination.
Training
Product knowledge.
Good in crossing selling.
Documentation
Presence of mind.
Knowledge about email campaign.
Experience And Job Profile – Nov 2010 to Sep 2013
Senior Customer Support Executive/Contus, Chennai
Handle customers via email and chat.
Having good knowledge in ticketing rules.
Provide the accurate solution for the queries.
Forward the development related tickets to the respective team.
Update the ticket on time.
Provide solutions in form of screenshot or any recorded youtube links (if needed).
Invite the customers for live chat to provide the best solution.
Basic knowledge about domain parking, ssl, ftp, cloud services.
Close the tickets on time with appropriate intimation.
Update all the details and queries in the tickets once done the chat completes.
Maintain relationship with the customers.
Creating tickets and updates the queries.
EDUCATION
APRIL - 2004
SSLC/St’Marys School, Chennai.
Completed in the year 2004 with 68%
APRIL - 2006
Higher Secondary/SIET School, Chennai.
Completed in the year 2006 with 75%
APRIL - 2009
B.sc Maths/Stella Maris, Chennai.
Completed in the year 2009 with 70%
MBA - HR / Madras University, Chennai
Completed in the year 2011with 65%
Personal Information
Date of Birth: 6th January, 1989.
Marital Status: Married
Language Known: English, Tamil
Declaration
I hereby declare that the details furnished above are true to the best of my knowledge
Place: CHENNAI Yours Sincerely,
DATE: (SHALINI M)
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