Administrative Assistant Customer Service

Location:

Walnut, CA

Posted:

November 18, 2017

Contact this candidate

Resume:

Blanca Tenorio

***** ***** ***., ******, ** *****

Phone: 714-***-****

****************@*****.***

Objective Seeking a position to utilize my administrative management, customer service, and organizational skills.

Work Experience 2014-2017 Engle Martin & Associates

Promoted to Manager - Administrative Support Staff

Oversee West Region Support Staff.

Review and implement new client and internal guidelines

Co-review admin responsibilities with Regional Operations Manager and identify inefficiencies to improve adjuster support

Centralized new claim entry and acknowledgments from 17 admin to 1 processor

Centralized file activity data entry 3 processors

Reduced Billing Analyst’s email traffic by centralizing to a specific inbox

Oversee billing and insure qualified files are invoiced

Review and approve office expenses

Partake in development and implementing of new projects

2013-2014 Engle Martin & Associates

Promoted to Supervisor

Oversee CA and NV offices direct reports

Candidate screening, hiring, training and, annual reviews

Coordinate administrative back-up support

Administered Insurance Program Accounts and Boudreaux Management

Specialized research dependent on claim

Processed Vendor and Insured Pay Requests

2011-2013 Engle Martin & Associates

Administrative Assistant

Entered new insurance claims assigned by clients it Riskmaster database for tracking purposes

Acknowledged receipt of new claims on behalf of adjusters

Served as local office local resource for admin and adjusters

Assisted adjusters with mapping and identifying special handling instructions

Data entry on claim activity on each file

Processed local governing agency incident reports

Review/submit claim investigation report and supporting back-up via electronic

mail

Prepared claim files for audit or attorney/client requests

Update Riskmaster ensure most current data is available

Invoice files in accordance with client fee agreements

Inventory pricing research dependent on claim type

2005-2008 K.D.G. Construction, Inc. West Covina, CA

Administrative Assistant/Executive Assistant

Assist the President, Vice President, and Director of Construction on all duties related to on-going projects.

Monthly e-filing on out of state license activity.

Maintain all out of state licenses in good standing per local governing agencies.

Prepare all bid proposals; certificates of insurance, subcontract agreements, close-out documents, & notarization on all projects.

Process all purchase orders, preliminary information, change orders, client contracts, change proposals.

File Stop Notices, Releases of Mechanic’s Liens, and bonds;

Manage all releases and update all logs with critical information on a weekly basis.

Enter new maintenance service requests into the company website for proper tracking.

Contact all subcontractors, issue work orders, and dispatch to service destinations. Review and verify all subcontractor invoices.

Assist with job postings, interview, and hire new employees.

Software used: American Institute of Architects, Adobe Reader, Microsoft Word, Excel, Microsoft Outlook.

2000-2005 R. B. & G. Construction Co., Inc. Long Beach, CA

Administrative Assistant/Executive Assistant

Interface with Corporate attorneys on a regular basis.

Assist the President, Vice President, and Director of Marketing on all duties related to on-going projects. (Private and Public Works)

Reserve flight and hotel when necessary; Schedule meetings.

Prepare all bid proposals out for bid; certificates of insurance, subcontract agreements, and close-out documents, & notarization on all projects.

Process all purchase orders, preliminary information, change orders, contracts, change proposals, requests for checks, and monthly progress billings with proper releases for payment.

File Stop Notices, Releases of Mechanic’s Liens, and bonds; Request bid bonds, payment and performance bonds, contract bonds, and bonds of release with Courts; manage all releases and update all logs with critical information on a weekly basis.

Dictation over the phone; Run the front office, open & date stamp the mail, faxes, and process all shipping or receiving of packages. (UPS & FED-EX)

Software used: American Institute of Architects Software, Adobe Reader, Microsoft Word, Excel, Any Time Deluxe, Microsoft Outlook.

References:

Steve Bluemel

Vericlaim Adjusters

714-***-****

************@*****.***

Hazel Gonzalez

Engle Martin & Associates

562-***-****

*****.*********@*****.***

Denna Denison