**** ***** ******

Torrance, CA *****

Phone 704-***-****

E-mail ac3ddk@r.postjobfree.com

Vicky Lyn Weatherwax

Professional Summary

Innovative and driven executive with proven track record delivering complex network and systems integration results. Accomplished leader in team building, vendor management, operational efficiency, and change management

April 2012 – March 2017 AireSpring Telecom Van Nuys, CA

VP, Customer Operations

Responsible for order delivery from order entry to customer activation., including order entry, project coordination, implementation engineering, sales engineering, customer equipment configuration, provisioning, LNP, SMS and test and turn up teams. Led a team of 45+ operation staff.

Engaged to design and implement process and procedures to improve the customer experience. Implemented changes resulting in improved yield of customer on time delivery by over 50%, automated CPE configuration improving customer activation experience by over 80%. Tightened shipping processes resulting in a savings of $70K+ yearly.

2007 - 2012 FairPoint Communications Portland, ME

VP, Internal Business Solutions (Enterprise Integration and PMO) July 2009 – March 2012

Appointed by the CEO to identify and implement solutions that improved the operating processes & systems that support this $1 billion+ communications company. Delivered meaningful improvements in multiple KPIs that contributed to a 40% reduction in regulatory penalties in 8 months.

Facilitated strategic process improvements and critical resource allocation, established operational processes and improvements, ensured quality control and compliance with organizational requirements.

Established the Internal Business Solution (IBS) department. Built an Operations Assurance group responsible for monitoring and reporting deliverables for the IBS and IT departments, vendor management and managing the budget. Created a Governance and Standards group responsible for Change Management and User Acceptance Testing (UAT). These teams enabled IBS to align business and IT priorities and activities ensuring change requests, requirements, testing and delivery are executed in a predictable, measurable and timely manner.

Director, Central Office Engineering & Planning September 2007 – July 2009

Responsible for COE planning, design and implementation and maintenance of central office equipment and inter office network infrastructure to support voice and data services for a three-state network with over 300 switching offices.

Led the design, installation and cutover of new ACD / Call Center network, SS7 management network, Advanced Intelligent Network and Operator Service/Directory Assistance network to support Maine, New Hampshire & Vermont conversion from Verizon systems.

Directly led a team of 65+ professionals including the following functions: Traffic & Capacity, Field Engineering, IOF Planning & Design, Translations, Collocation Engineering, special service engineering (e.g. SS7, 911, Vmail, AIN) and data engineering.

1998 - 2007 US LEC Corp.(now part of Windstream) Charlotte, NC

Director, Network Design

Promoted June 2005

Reported directly to the SVP of Engineering to provide key planning and technical recommendations for US LEC’s network evolution.

Responsible for identification, evaluation and implementation of state of the art network topology and equipment with a focus on cost savings and future growth capabilities.

Led installation of 18 Soft switches that support Voice of Internet Protocol (VoIP) as well as other voice and data services.

Managed installation of collocations to support local Ethernet to the customer premise and lowered cost $500k annually.

Member of Technical Staff, Engineering

Promoted September 2002

Responsible for developing, initiating, and implementing large multi-function projects to enhance network functionality. Resulted in over $4.5 million annualized savings.

Program Manager, Advanced Intelligent Network

Promoted July 2000

Responsible for development, installation, and management of AIN network and platform.

Designed and managed installation of SS7 network, including all backbone and link installs between internal switches, carriers and LEC.

Manager, Network Planning

Led group of Planning and Traffic Engineers to support the design, build and maintenance of the voice network and traffic.

Education

Wake Forest University, Babcock School of Business

MBA 2006, Emphasis International and global study

University of Phoenix

Bachelor of Science, Information Technology

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