A. ANASH AHAMED

Email: ac3dd5@r.postjobfree.com

Cell: +91-960*******

Summary

Having 4 years of experience in IT Support, Helpdesk and Remote desktop support.

●Had supported off shore operations for Staples retail Store.

●Hands on experience in ticketing tool Service Now.

●Hands on experience on tools like SCCM, Putty, S-tools, Decisions, BigFix, and Command Prompt.

●Expert in AS400 job routing and monitoring.

●Responsible for handling Incident / problem tickets within SLA.

●Take ownership on issues / concerns / escalations roles by business users and ensured these are addressed / handled on priority basis.

●Extensively involved in providing technical assistance for the Staples Store devices like Registers, kiosk, network printers, Desktop computers, Mobile handheld devices.

●Working on network switches and checking for 4G network and network troubleshooting using tools like Putty, command prompt.

●Installing software (win XP/ 7, windows 2003/12 server) in store devices through SSCM, & Decisions workflow.

●Working experience on hardware and software issues related to the products such as Xerox and HP printers and their configuration.

●Having good knowledge in DNS management.

●Having experience in dealing with the customers via Phone and Mail.

Organizational experience

Company: HCL Technologies.

Designation: Senior Analyst

Duration: May 2016- Till date

Responsibilities

●Role: Level 2 senior analyst.

●Provided second-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level.

performed troubleshooting techniques over the phone (Help Desk support) or take the remote access of the device to identify and resolve issues.

●Extensively involved in providing technical assistance for the Staples Store devices like Registers, kiosk, network printers, Desktop computers, Mobile handheld devices.

●Working on network switches and checking for 4G network and network troubleshooting using tools like Putty, command prompt.

●Installing software (win XP/ 7, windows 2003/12 server) in store devices through SSCM, & Decisions workflow.

Company: Ecommerce India PVT LTD.

Designation: Senior Customer Relations Representative.

Duration: April 2014 to May 2016

Responsibilities

●Provided first-level technical support to end-users on the websites and webmail.

●Performed troubleshooting over the phone (Help Desk support) or work on the backend of the website and fix the issue.

●Handled the sales team and managed them to raise the revenue.

Company: AEGIS PVT LTD.

Designation: Customer Relations Representative.

Duration: Nov 2012 to July 2013

Responsibilities

Provided first-level technical support to end-users on the Telecom industry.

Performed troubleshooting over the phone and fix the telecom based issues.

Technical skills

Working knowledge in SSL installation, DNS, Webhosting Technics, and Webmail.

Working knowledge on Word press, Site builder, Joomla.

Working experience on hardware and software issues related to the products such as Xerox and HP printers and their configuration.

Working knowledge in Registers, kiosk and IOS devices

Certification and Course completion

●Completed course on CCNA - Cisco Certified Network Associate.

Education Qualification

UNDER GRADUATION:

Discipline: BE (Electronics and Communication Engg.) – (2008-2012)

Institution: Dhaanish Ahmed College of Engineering Chennai.

Aggregate: 6.3 CGPA.

HSC:

Institution: PKD Matriculation Higher Secondary School, Pollachi.

Percentage: 71%

Year Of Passing: 2008

SSLC:

Institution: MMS Matriculation School, Gopalapuram, Pollachi.

Percentage: 73%

Year Of Passing: 2006

Personal Details

Father’s Name : A.M. Abdul Razak

Date of Birth : 23.11.1990

Nationality : Indian

Sex : Male

Marital Status : Married

Passport Number : J8832019

Language Known : Tamil, Malayalam and English

DECLARATION

I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief.

Place: Chennai yours faithfully,

Date: (A.ANASH AHAMED)

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