Nikia Johnson

*** ******** ***., *********, ** **332 E-Mail: ac3dc7@r.postjobfree.com 856-***-****

Professional Summary: A dministrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of awareness and adaptability Skills: E xcellent organizational skills, can handle several assignments at once with accuracy; Proven customer service, able to build rapport that supports repeat business; Excellent Office Support skills; computer, telephones systems, all office machines; Proficient with Microsoft Office, Internet, Intranet, Windows SAP, and Retalix/AS400; Filing; Attention to detail; Strong leadership skills Experience:

LJ Zucca, Vineland, NJ A ugust, 2016 to June, 2017 Accounts Receivable

● Posted customers payments by recording cash, checks, and credit card transactions

● Prepared new accounts for customers and signed them up for online ordering

● Emailed, faxed, mailed statements and invoices to customers or salespersons

● Filed customer information

● Ran credit checks

● Handled drivers when financial issues occurred with customers

● Emailed or printed A/R Reports for salespersons

ARC International, Millville, NJ N ovember, 2015 t o August, 2016 Traffic Clerk

● Assist and support sales, export and warehouse departments

● Prepare labels and bill of lading

● Determines method of shipping

● Preparing work orders for fork lift drivers

The Davis Companies (Temp Agency), Vineland, NJ July, 2015 to October, 2015 LJ Zucca, Vineland, NJ July, 2015 to October, 2015 Customer Service Representative

● Answering multi-line telephone systems and transfer accordingly

● Opens customer accounts by recording account information.

● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. The Davis Companies (Temp Agency), Vineland, NJ December, 2014 to May, 2015 Wheaton Industries, Millville, NJ December, 2014 to May, 2015 Shipping Clerk

● Assist and support sales, export and warehouse departments

● Prepare labels and bill of lading

● Determines method of shipping

● Preparing work orders for fork lift drivers

The Davis Companies (Temp Agency), Vineland, NJ June, 2014 to December, 2014 Wheaton Industries, Millville, NJ June, 2014 to December, 2014 Inventory Clerk

● Compiles and maintains records, quantity, and type of material stocked in establishment

● Counts material in stock and post totals to inventory records, manually or using computer

● Compares inventories to office records or computer figures from records such as production records, or purchase invoices to obtain current inventory

● Verifies clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and reports reasons for discrepancies

● Compiles information on receipt or disbursement of material and computes inventory balance

● May operate office machines, such as typewriter or calculator

● May stock and issue materials or merchandise

Hoffman Law Office, Vineland, NJ July, 2011 to February, 2013 Collection Clerk

● Answered multi-line telephone systems and transferred accordingly

● Arranged payment agreements for defendants

● Provided customer service to defendants that came in personally to pay debts

● Scheduled appointments for attorneys

Casino Control Commission, Atlantic City, NJ January, 2008 to April, 2011 Clerk Typist

● Agenda item duties made copies and delivered to appropriate personnel

● Opened files

● Microfiche closed files

● Opened mail and delivered to appropriate personnel

● Answered multi-line telephone systems and transferred to accordingly

● Supply clerk - maintained inventory

The Daily Journal, Vineland, NJ N ovember, 2006 to January, 2008 Assistant Editor

● Sorted mail to deliver to the appropriate personnel

● Answered multi-line telephone systems and transferred calls accordingly

● Prepared articles in proper format

United States Army, Fort Meade, MD February, 2003 to February, 2005 Human Resource Specialist

● Responsible for handling all required paperwork for 500 soldier unit and reporting to Captain of the unit in proper format

● Scheduled appointments for soldiers that were out-processing

● Typed memorandums and reports to officiating officers

● Answered multi-line telephones and transferred calls accordingly

● Prepared PowerPoint presentations giving officers accountability of soldiers and paperwork at all times Education:

Millville Senior High School, Millville, NJ

High School Diploma - June, 2000

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