Professional Experience Customer Support

NAGENDRABABU MATTA

E-mail: ac3d66@r.postjobfree.com Mobile # 958*******

CAREER OBJECTIVE:

To gain knowledge and enhance my skills while working in professional environment and ultimately benefit the organization and society by using best of it.

PROFESSIONAL EXPERIENCE:

●Eight months of experience in KPO Services, providing Product Knowledge to the customers via Live chat

●Good experience in Tools like Customer Care Tool (CCT) and Live Person (LT).

● Good communication and Interpersonal skills.

Company

Designation

Duration

ValueLabs

Customer Support Représentative.

19 Oct 2015 - 15 May 2016

EDUCATION AND CERTIFICATION :

●B. Tech(ECE) in Avanthi Institute Of Technology.

●Intermediate from Sri chaitanya Jr.College,

●SSC from Pragathi High School,

PROJECT DETAILS :

Project

Client

Role

Maxwell

Maxwell Health

Tech support

JOB RESPONSIBILITIES :

Its about Product builder configuration, as per the pdf document provided by the client, by following, we need to configure the segments in json file.

We will work on so many U.S. A Health Insurance plans and configurations for every product.

As the configuration completed, we need to send that updated Json files to the Q.C for Review, client will compile that json file at their end . finished the task successfully as per the client Requirement.

We also worked on Rate sheets, we need to fill the smoker, nonsmoker rates of the Employee and their Dependents.

PROJECT DETAILS :

Project

Client

Role

Walmart

Walmart, USA

Customer Support Représentative.

JOB RESPONSIBILITIES :

●Providing instant Service to the customer queries through “Live Chat”. Maintaining 100% Quality Standards.

●Need to cross check, evaluate the various errors and bugs reported by the customers, and then send a detailed report to the site operations (‘Siteops’) team as well as the onsite team in the US.

●Involved in the Training sessions for the new team members.

STRENGTHS:

●Self-motivated and positive in attitude.

●Hard working nature.

●Willingness and ability to own tasks to completion.

TECHNICAL SKILLS:

●Operating systems : Windows XP.

● Computer languages : C, C++, web design,core java,advanced java.

●Packages : MS-Office.

HOBBIES:

Playing cricket.

●Drawing.

●Playing carroms and shuttle.

PERSONAL DETAILS:

Date of Birth : 30th aug 1990

Gender : Male

Nationality : Indian

Marital status : Single.

Nationality : Indian.

Languages known : Telugu, English and Hindi.

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