Project Service

Aiswarya K

Professional

Profile

Exceptional Operations Team leader understands how to motivate plan track and monitor achievements of operational goals. Possesses seasoned abilities with identification operational issues and the methods to address them. Brings a Master’s degree in

Human resource Management along with 5+years of operational leader Experience.

Professional

Experience

Rewards &

Recognitions

Core

Qualifications

Company Name: Fragomen Immigration Services India(P) Ltd.,

Location : Kochi

Designation & Role : Associate Consultant & Team Coordinator

Current Project : HCL Technologies, June 2017 - Present

Team Size : 45 Members

Job Description: Supervise and motivate the members of a working group in order to attain various objectives of an organization or project. Also responsible for assigning tasks, motivating employees, solving conflicts and reporting to the appropriate personnel.

Project Description: Prepares immigration documentation for the employees of Client which is further submitted to the US embassy for their renewal of stay or extension of stay or Amended stay. This include the various levels like document review, consolidation, case documentation, quality certification, sending the documentation review and for signature of attorney's, filing the petition with US government for approval.

Responsibilities:

Allocating daily tasks to the case workers for document review, case documentation and Quality Certification.

Reporting the status details Of all initiations/closures to client on a daily basis.

Preparing weekly reports On weekly handled cases, appreciations, escalations and reporting the same to the management.

Participating in the client calls & updating a MOM which need to be sent to the client.

Motivating the team members and solving the conflicts was a major responsibility.

Single handed operations on the repository of data maintained in excel.

Hands on experience on all the process of immigration.

Company Name: Cognizant Technology Solutions

Location: Coimbatore

Designation &Role: Programmer Analyst & Expeditor/Incident Manager

Current Project : Health Net Client Project, Apr 2016 - May 2017

Team Size: 20 Members

Job Description: Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.

Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.

Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible

Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements

Document troubleshooting steps and service restoration details

Create and submit knowledge articles

Provide specialized investigation and diagnosis of all Incidents and Service Requests

Identify Problems

Verify resolution with end-users and resolve assigned Incidents

Escalate Major Incidents to the Incident and/or Problem Manager

Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Process Coordinator

Escalate unresolved Incidents to Tier 3

Supporting Tools : Service Now (SNow)

Monitoring Tools: NetScope, NetQos, SuperAgent

Previous Project: CAS Applications Support, Sep’ 2012– Apr 2016

Role: Shift Lead/ Subject Matter Expert (Peoplesoft applications)

Team Size: 50+ Members

Mainly focused on Mentoring, Training, auditing, process audits, SLA adherence, handling customer calls, UAT testing on new developments/initiatives with regards to the applications supported.

Hands on experience in Cost optimization, Productivity improvement & End user delight.

Scheduled & conducted Weekly, Monthly & Year review calls with business teams to focus on the volume reduction, application stability & to implement Customer Value ads.

Excelled in Floor operations, Leadership skills, Presentation skills, ITIL & Reporting tools.

Completed 1 Live Project on Demand/Volume reduction’15 for Talent Management Tower using Lean six sigma concept. Targeted for 15% of Volume reduction from overall volume.

Key initiator for CSI Themes 2015 (Continual Service Improvement) to collect the ideas from team members, filtering the ideas based on the impact to the end user which was further collated & shared to the respective technical & BU teams to implement the ideas to reduce the volume to TM Tower. Thus successfully completed 13 CSI Themes for the year.

Best Mentor H1 – People choice Awards

Outstanding mentor in SBU(CIS) level Awards

Best New Comer (Q1) – Internal Project Awards

Customer Champion (Sept month) – Internal Project Awards

Best Learner Award (H2) – Internal Project Awards

Above & Beyond Performance – CIS Salutation Awards.

Strong team-building skills

Able to effectively assess operational inefficiencies

Exceptionally talented at devising appropriate goals.

Good knowledge of measurable task

Organizational and Interpersonal Communication

Ability to work independently

Quick learner.

Education

Bachelor’s Degree - Computer Applications – 2009 to 2012

Kongunadu Arts & Science College, Coimbatore

Master’s Degree – Human Resources Management -2015 to 2017

Bharathiar University, School of Distance Education

Additional

Skills

Cognizant Certified ITIL V3, Yellow belt & Process space

Lean Six sigma project – Live project 2015 – On Volume/Demand Reduction.

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