Rashmi Jhalawad

*** ***** ****** ***** *****: 919-***-****

Chapel Hill, NC 27514 Email: ac3cwe@r.postjobfree.com

Summary

Six years experience in Customer service, Recruitment and Administration support.

Born and raised in India, Lived in Guangzhou, China from July 2012 to Mar 2014. Lived in Singapore from April 2014 to July 2017. Currently living in Chapel Hill NC with family on L2 visa since July 2017 and having Employment Authorization Document {EAD}.

Skills

Strong organizational, administrative and analytical skills.

Enthusiastic mentality, able to navigate situations and overcome obstacles.

Self-starter with the ability to work independently and engaged as a part of team.

Extremely proficient in establishing good working relationships with a range of people by communicating in an efficient manner.

Proven innate ability to generate innovative ideas and solutions.

Working knowledge of Microsoft Office.

Work Experience

Worked with VFS Global Singapore (for Australia visa application center) as “Customer Service Executive” on an assignment from Bartronics Asia Pte Ltd since Dec, 2014 till Dec, 2016.

Job Location: Singapore

Key Responsibilities:

Managing customers at service counter for collecting and checking visa applications.

Sanity checking of visa applications.

Data entry for applications.

Fielding general inquiries and relaying them to the appropriate person.

Contributing to team effort by accomplishing assigned work on schedule.

Handling calls and emails for visa enquiries.

Building customer’s confidence and protecting operations by maintaining confidentiality.

Worked with Purple Tree Services Pvt Ltd as “Recruiter” from Nov, 2011 to May, 2012.

Job Location: Pune, India

Key Responsibilities:

Involved in permanent staffing for IT and non-IT industries.

Involved in end-to-end recruitment cycle from screening, short listing, mapping skills with requirements, interest checking of the candidates to the final placement of the candidates. Also involved in the process till the selected candidate joins the organization.

Searched resumes from various job portals and references.

Prepared database and tracker of every interview and necessary information.

Worked comfortably in a team as well as handled many requirements individually.

Worked with Husys Consultancy Pvt Ltd Pune (Now Refonte Technologies and Consulting Pvt Ltd) as “Recruiter” from Dec 2010 to May 2011.

Job Location: Pune, India

Key Responsibilities:

Handled junior, middle & senior level vacancies.

Scheduled Interview through different job portals (www.Naukri.com,www. Monster.com,etc.).

Screened candidates initially through telephonic conversation to judge communication skills and qualifications.

Followed up regularly with selected candidates.

Maintained database of candidates.

Maintained and updated the status of filled and vacant openings.

Worked with ICICI Bank, Mumbai as “Phone Banking Officer” from Feb 2007 to May 2008 in the Phone Banking Group.

Job Location: Mumbai, India

Key Responsibilities:

Handled customer calls relating to Credit Cards.

Worked with Pure Pharma Ltd., Indore as an “Administrative Assistant” from February 2002 to June 2002

Job Location: Indore, India

Key Responsibilities:

Prepared Dossiers for export of pharmaceutical products.

Marketed pharmaceutical products over internet.

Worked with Carry Fast Corporation Indore as a “Back Office Assistant” from July 2001 to January 2002.

Job Location: Indore, India

Key Responsibilities:

Prepared Export Documentation.

Academic Qualification

One year Certificate course in Chinese language from South China Normal University, Guangzhou, China (2013-2014)

Post Graduate Diploma in Business Management (HR) from Symbiosis Institute of Distance Learning, Pune, India (2009-2011)

Master of Foreign Trade (MFT) from International Institute of Foreign Trade and Research, Indore

Devi Ahilya University, Indore, India (2001)

Diploma in Garment Export and Merchandising Management from National Institute of Fashion Technology (NIFT), New Delhi, India (1999)

Diploma in Apparel Marketing and Merchandising from Indian Institute of Fashion Technology (IIFT), New Delhi, India (1998)

Bachelor of Arts (Honors in Economics) from Barkatullah University, Bhopal, India (1997)

Rashmi Jhalawad

919-***-****

ac3cwe@r.postjobfree.com

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