Sales Customer Service

MELROY FERNANDES

Cell: 437-***-****

Email: *******@*****.***

****-** ********** ***, ******* ON, M4S 1G4

Confident, competent, results-oriented professional offering personal selling skills enhanced through leadership augmented by diversified experience. Global perspective based upon travels throughout North America, Europe, Middle East, North Africa and South Asia. Positive and personable attitude; professional image and demeanour. Qualifications include skills in:

Sales & Marketing Public Relations International Sales

New Business Development Domestic Sales Market Trends

Distributor Relations International Markets Corporate Accounts

Experience

Space Imaging Middle East, Dubai, UAE (Jan2000-Feb2017)

•Account Manager

•Reporting to the Director of Customer & Technical Support Service, Middle East & North Africa. Accountable for sales, distributor relations, and service for Military/Defence/Intelligence and top tier sales accounts. Direct and manage international distributor accounts to meet budgeted sales expectations; maximizing international sales while maintaining existing markets; monitoring and maintaining all aspects of international records, contracts, sales trends and marketing information. Collateral responsibility includes liaison with engineering, production, shipping, USA/MENA sales, customer service, accounting, and operations to ensure a coordinated effort and distributor satisfaction. Obtain, analyze, and provide competitive and market intelligence for the international markets and assist in directing, shaping, and monitoring the sales communications programs of third party distributors. Coordinate sales activities between "leaderboard accounts" and outside sales representatives. Acquired and provided competitive and market intelligence to shape sales programs and communications.

•Technical Client Services Representative

•Reporting to the Director of Satellite Operations & Collection Planning. Providing customer service for customers, taking and fulfilling orders for various satellite data. Providing clients with information regarding different satellite imagery, applications, products and services to suit their requirements. Generating accurate technical and financial proposals for geospatial data, based on customer requirements, and preparing confirmed orders for data. Placing orders and following through to successful completion. Communicating with international sales teams on customer needs and providing support to Finance and Network Stations Groups. Providing support to management for the execution of major projects. Supporting the department through continuous improvements to processes. Representing the organization at tradeshows, conferences and exhibitions with customers, suppliers and partners.

•Customer Services Representative

•Reporting to the Customer Support Manager. Providing excellent customer support, ensure successful delivery of product and services, producing timely solutions according to customer needs and objectives. Building and maintain strong, long-lasting customer relationships. Assisting customers to expand their usage and adoption of imagery products, API and platform. Onboarding and training of new clients. Ensuring contract renewal. Communicating consistently with clients throughout the contract life-cycle, escalating important issues where needed. Feedback customer requests to product and engineering teams.

Education

Bachelor of Arts (Hons) - Business Information Systems 1995–1998

University of Lincolnshire and Humberside, U.K

Diploma in Business Information Systems of Arts (Honors) 1995–1997

Skyline College, Sharjah, U.A.E

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