Customer Service Manager

CURRICULUM VITAE

OF

MISS NTOMBI THABEDE

PROFILE

I am a dedicated individual who firmly believes in working hard, in a friendly and co-operative manner. I think strategically and often make small improvements in the processes that i am involved with. I can work unsupervised on my own, but operate optimally in a team environment, being an assertive team player. I am open to constructive criticism and learn from my mistakes while devising strength from my weaknesses and continually work on improving myself and my surroundings.

WORK EXPERIENCE

THE DAILY BUZZ

Barista (Contract) 2012 – 2014

Staff who work for the daily Buzz share the ‘BUZZ’ and enjoy working with people while being committed to great service and have work experience in the hospitality industry

Responsible for staffing the coffee bars.

Main duties

Preparing beverages, restocking products including pastries and sandwiches, maintaining general hygiene and cleanliness as well as handling cash.

MCDONALD’S

Restaurant Assistant / Crew (Part-time) 2011 – 2012

Worked in environment where 5 people principles (Respect and Recognition, Values and Leadership Behaviours; Competitive Pay and Benefits; Learning, Development and Personal Growth; Resources to get the job done) reflect McDonald’s values and describe the culture they embrace.

Responsible for customer service, teamwork, received work experience and life skills that benefit me.

SAPS (South African Police Service)

Assistant Officer (Volunteer) 2007 – 2008

Assisted the officers with administration and accompanied them while on duty

KNEAD BAKERY AND CAFE

Barista (Contract) 2015 till Current

Responsible for customer service and team work

Keeping the bar clean as we work

Being able to solve customer service

EDUCATION & TRAINING

Institution: Universal College 2010 – 2011

Course: PC End-User & Support Technician

Modules Covered: Ms Word level 1, Ms Excel Level 1

Institution: Willowmead High School – Senior Certificate 2008

Subjects: English, Afrikaans, Economics, Physical Science, Life Orientation, Accounting

& Mathematics

PERSONAL DETAILS

Contact Number: 060-***-****

Email: ******.********@*****.***

Address: 4387 Section F, Palm Springs, 1984

Nationality: South African

ID Number: 901***-****-***

Criminal Record: None

Language: Excellent command of speaking IsiZulu and English

REFERENCES

Precious Motahne

(Daily Buzz Manager)

Cell: 073-***-****

Charmaine

(McDonald’s Manager)

Cell: 073-***-****

Petrus Chiloane

(Knead bakery & Cafe Manager)

Cell: 078-***-**** / 060-***-****

Contact this candidate