V.E.M. MONIQUE WATLEY- Administrative Support

Vineland, NJ 08360 ac3cqb@r.postjobfree.com 301-***-**** or 856-***-**** More than 3 years’ experience concentrated in Administrative or Clerical (Office Support), with a lesser concentration in Healthcare (Medical Asst. and Claims/Billing). Enjoys interfacing with all levels of an organizational structure. Very interested in career growth while providing service with excellence.

Volunteer: Active Board Member, "PAFACOM" Parent & Friends Association Community Services, Inc., Vineland, NJ

Since 2008

Mission: We are committed to enable and support people with developmental disabilities to live their lives as independently as they are able including working, participating and contributing in the everyday activities of life as valued citizens in the community-at-large. Educational Recruiter, ITT Technical Institute, Marlton, NJ February 2012 - December 2012

Conducted interviews face-to-face, phone and email correspondence with prospective students to determine their educational needs, concerns and interest; closely assist and mentor students through the admissions process and participate in school’s retention efforts maintaining productive contact with active students through graduation. Skills Used: MS Office Suite; Organization & Analytical; Data Processing; wpm- 35+; Administrative Support; Strong Customer Service

(PT) Medical Assistant / Phlebotomy, Millville Internal and Specialty Medicine, Millville, NJ

April 2011 - July 2011

(Externship Completed-180 hrs) Phlebotomy, injections, vital signs, EKG’s, Dexa prep.; General laboratory techniques and centrifuge operation, specimen preparation and sterilization procedures. In-house labs: lipid panel, and hemoglobin (A1C) fasting. Basic knowledge of generic medications and working with Medicare, Medicaid, HMO’s, patient refills, patient preparation, pulmonary function testing and routine blood glucose testing; Proficient in EHR & Enzo Clinical Lab software; Familiar with OSHA and CLIA regulations; Knowledge of medical and anatomical terminology.

Skills Used: EHR software & Enzo Clinical Lab software; MS Office Suite; Organization & Analytical; Insurance Verification & Processing; Administrative Support; Strong Customer Service; Clinical & Lab Support

Independent Contractor: Virtual Administrative Support Services, EDJ Associates, Inc., Reston, VA

October 2007 - June 2011

Entrepreneurial (contracted); Provided Sr. meeting professionals with support for over 200 top executives; Liaison between executive and clients to ensure proper communication and smooth reporting; maintained customer support and managed oral/written correspondence from registrations to evaluations.

Skills Used: PowerPoint presentation preparation; MS Office Suite; Proof /Prepare Conf. Booklets & Evals.; Organization & Analytical; Data Processing; File Management; Email management/filtering; Administrative Support, Quick Books; Strong Customer Service V.E.M. MONIQUE WATLEY- Administrative Support

Vineland, NJ 08360 ac3cqb@r.postjobfree.com 301-***-**** or 856-***-**** Administrative Assistant, Sun National Bank, Vineland, NJ January 2003 - July 2006

Coordinated and organized various procedures for 80 branches; provided administrative support for multiple investors within the organization. Managed all confidential information for organization; Validation of restitution's and data entry of loss/fraud statistics, fingerprinting, compiling/writing reports and other correspondences Skills Used: Interview Transcriptions; Organization & Analytical: DP & File Mgt. of restitution databases; Administrative Support; Strong Customer Service; Email management/filtering; fingerprinting software

ATM Vault Teller, Bank of America, Tampa, FL

January 1997 - December 2001

Provided team support, assists the department in meeting daily deadlines Responsible for deposit verification by processing checks & currency accurately, heavy 10-key, reported differences discovered in accordance with established specifications. Responsible for balancing drawer to be bagged, properly tagged and sealed for transferred to vault Skills Used: Heavy Cash/ Check Handling; 10-Key operation; Data Processing; Administrative Support; Strong Customer Service; Email management/filtering Education

Lincoln Technical Institute - Moorestown, NJ

Medical Assistant Diploma

Jul 2010 - Apr 2011

A three-semester diploma program that prepares students to be multi-skilled allied health professionals specifically trained to perform in ambulatory settings, such as physicians’ offices, clinics, and group practices, and perform administrative and clinical procedures. U. S. Career Institute Online - Fort Collins, CO

Medical Claims & Billing Specialist Certificate

Jan 2008 - Oct 2008

Training included overviews of Medicaid and Medicare billing requirements, medical terminology, human anatomy, medical billing codes, and how to handle problems with insurance companies and patients.

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