Summary

Multi-lingual professional with *+ years of cross-functional business and IT experience in UX development, software testing and process improvement. Proven relationship building and effective communication skills with ability to work independently or as a dedicated team player. Possess a Bachelor of Science in Management Information Systems.

Professional Training

Graduate, Project Management (PMP) Certification Program Aug 2014

Professional Development Center, The University of Texas Austin

Certified ScrumMaster Sep 2014- Sep 2018

ITIL Foundation Certification Mar 2017

Certified Business Analyst Professional™ (CBAP) Training Program Sep 2015

Salesforce Administrator & App Builder (Developer) Training Course Sep 2016

Lean Six Sigma Green Belt Training Program Feb 2015

Experience

BUSINESS SYSTEMS ANALYST, MORAVIA LLC. AUSTIN, TX APR 2017 - AUG 2017

* Configured, set-up, maintained web tool solutions, content curation and performed UAT for Fortune 100 enterprise.

* Performed all aspects of analysis including: data acquisition, data management, quality audits and presentation of results; actively used data to support recommendations and identified opportunities for reporting.

* Identified and reported on critical KPIs that support broader strategic goals.

* Investigated, tested, and delivered new technical solutions to help power self-solve opportunities for customers seeking issue-resolution or product information.

* Planned and implemented data-gathering activities to ensure the program is meeting user and business needs and participate in long-term strategic initiatives.

* Performed analysis of application usage and performance. Worked with large quantities of data to design effective reporting systems to help track critical KPIs. Provide tactical support to business teams.

PROJECT MANAGER, INDILOGIC, LLC. Austin, TX NOV 2015 - FEB 2016

* Gathered and documented project requirements from internal/ external stakeholders for UX /QA service delivery. Projects involved included: messaging utility, automated predictive technology for hardware support, gaming console and virtual device mobile app.

* Engaged in gap analysis, change management initiatives, advocated brand consistencies and responsive development, design guidelines adherence by providing training and advice on UX best practices.

* Improved quality of UX development by facilitating communications and resolving conflicts at scrum meetings, releases and sprint planning meetings with Dell’s offshore teams.

* Supported technical product managers/CTO cross-projects removing impediments, prioritizing project needs, aligning resources with project milestones using Agile methodologies .

* Participated in strategic corporate planning, business development and team building efforts.

ENTREPRENEUR, PHYLUM INTERNATIONAL, INC. Austin, TX JUL 2002 - PRESENT

(www.phylumintl.com)

* Secured B2B key accounts and managed creative name brand projects - Disney, Planet Hollywood, Budweiser, etc. Successfully reduced turnaround time by 50% through continuous improvement of production and delivery cycles.

* Developed marketing collateral, implemented and managed print/ digital projects, organized trade show participation and product launches.

* Interacted with clients to fulfill creative asset requests, managed the proofing, pre-flight and approval process.

UI DEVELOPER, NETSPEND, INC. AUSTIN, TX NOV 2001 - JUL 2002

* Engaged in UX development of website and workflow diagrams resulting in enhanced user experience and site features.

* Developed interactive visuals and online advertising story boards for business proposals and interactive marketing campaigns.

* Translated business requirements though wireframes, UI mockups and project specification documents for prepaid credit card processing systems.

PRODUCTION MANAGER/ UI DEVELOPER, DEJA.COM. AUSTIN, TX FEB 1999 - NOV 2001

* Monitored the pipeline of content agreements entering production to balance resource and delivery dates.

* Managed post-contract account relationships by scoping integration and providing integration specifications to partners, implementing, and testing systems integration, ensuring compliance to service level agreements.

* Responsible for quality assurance and data integration with B2B affiliates, mapping consumer electronics product skus to product ratings and reviews on eCommerce sites.

* Collaborated with editorial, design, programming teams to optimize page performance and content releases. Supported the programming team in the acquisition process for complementary content and production of in-house and third-party content.

* Led web production team and development of in-house content management systems, authored systems/ training documentation, conducted UAT and provided training to end-users.

SOFTWARE VERIFICATION ENGINEER, VOLT SERVICES. REDMOND, WA Aug 1998 - FEB 1999

* Worked with product managers to develop features and interface that enhances web editing software and product localization.

* Performed software testing of Microsoft online web publishing tools. Responsible for writing test plans and test cases.

* Administered and maintained team website required for task scheduling with ASP.

SOFTWARE VERIFICATION ENGINEER, COREL, INC. OREM, UT FEB 1998 - AUG 1998

* Automated software testing of web publishing software with the use of C++ based test scripts on propriety test tools.

* Enhanced product features and reduced software defects by actively engaged in test planning and test cases development of web publishing software.

Education

Utah State University, Bachelors in Management Information Systems with Honors (Cum Laude)

Temasek Polytechnic, Diploma in Tourism Management with Merit

Skills

Web Development/ HTML5/ CSS/ Javascript/ JQuery/ Dreamweaver/ PERL/ Drupal/ cPanel

Bootstrap/ AJAX/ JSON/ Wordpress/ IIS/ ASP/ Google Analytics/ Axure

Web Testing Selenium

Database SQL/ Tableau

OS Linux/ Mac/ PC

Graphic Design Adobe CC Photoshop/ Illustrator/ Omnigraffle

Accounting & Spreadsheet Quickbooks/ Excel/ Numbers

Project Management Jira/ Confluence/ Redmine/ Visio

Productivity Sharepoint/ Office/ Pages/ Keynote/ Power Point

CRM Salesforce/ SAP

Scholarships & Awards

SGCD Technical Excellence Award/ International Student Merit (1996)/ People’s Scholarship Fund (1992)/

Volkswagen Scholarship Award (1991)

Language

English/ Chinese (Simplified & Traditional) / Cantonese

Contact this candidate