Customer Service Sales

OBJECTIVE:Contribute to the growth of organization with continuous self-development through learning and experience.

ACADEMIC DETAILS:

Course

University/ Board

School/College

Year of Passing

Percentage

M.C.A

Osmania university

Loyola Academy Secunderabad

2012

60

B.Sc

Osmania university

Dewan Bahadur College for women Secunderabad

2008

60

XII

A. P.

State Board

Sri Sai VignanBharatiCollege for Women

2002

60

X

A. P.

State Board

ModelPublicHigh School - Secunderabad

2000

66

TECHNICAL EXPOSURE:

Programming Languages : C /C Net, Java

Database Language : Oracle – SQL & PL-SQL

Subjects Proficiency : Database Management System

&

Data Structure

Operating System : Windows 2000/XP/7/10

Project in final semester:

Bridging socially enhanced virtual communities– IEEEproject

with .Net as front end and Sql server as backend.

Work experience: Senior client care executive

Name of company:Standard chartered bank, Chennai, India.

Designation:Senior client care executive

Nature of work:

Handled incoming credit card cardholders call for various banking products

Aided cardholders with account questions, billing transactions, financial plans and promotions

Assisted customers with credit line increases/decrease inquiries, disputes and account education

Effectively collaborated with clientele in resolving credit card disputes, written or verbal

Keyed payments directly into customers accounts, adhering to customer and company specifications

Maintained and exceeded company's established quality, compliance, and customer service standards

Documented each customer's account accessed with information provided including results of the call

Tenure: Since November 2016 to till date

Work experience: Sales associate

Name of company: Jayaram Engineering Works, Chennai, India.

Designation: Backend Process and Sales Executive

Nature of work: Seeking quotation, Order Processing, billing and purchase over all in charge of

purchase and sales.

Tenure: Since January 2013 to September 2016

PERSONAL DETAILS:

Date of Birth : 23thOct 1983

Father’s Name : N.Velu(Late)

Mother’s Name : V.Kasthuri

Passport Number : E8375358 (Expiry: 23 March 2014)

Hobbies : Traveling, Reading Magazines

Strengths : Optimistic and Solution-oriented.

Language Known : English, Tamil, Hindi, Telugu.

DECLARATION:I herebydeclare that the above mentioned information is true to the best of my knowledge.

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