Customer Service Microsoft Office

Shannon Halas

*** *. ******** **., ********, FL *3810 321-***-**** *************@*****.***

I am looking for an organization to leverage my proven 10+ year’s background in County and State Government, to build a long-term career with opportunities for growth.

SKILLS

Attention to detail

Analytical

MS Office Applications

Communication

Interpersonal Skills

Innovated & Initiative

Organization

Planning

Confidentiality

Office Assistant / Solara Industries/The Remodeling Guys, Lakeland, FL 08/17-Present

Provide administrative support for Pre-Construction, and Construction projects

Maintain and update job costs/expenses/status changes and service scheduling

Review Contracts, HOA approvals, Permits, Change Orders, for accuracy

Operations Coordinator / Micro Key Software, Kissimmee, FL ~ LAID OFF 11/16-05/17

Scheduling, planning, and assigning staff responsibilities using Microsoft Office 365

Manage the deployment of installations, upgrades, conversions, migrations, training, and customer support

Develop strategies to increase end user effectiveness by monitoring, analyzing, and implementing procedures

` System administrator of Issue Trak (Issue Tracking Software)

Improve customer satisfaction 75% by ensuring each ticket was worked in a timely manner

Front Desk Office / Manpower at Osceola Council on Aging, Kissimmee, FL ~ CONTRACT 07/16-10/16

Assist clinic with medical billing, accounts payable, and reconciliation of accounts

Provide clerical support to include scheduling, filing charts, patient check in, and data entry

Analyze Food Bank applications and Low-Income Needs Assessment surveys

Independent Contractor, Inverness, FL 01/10-05/16

Personal Assistant, Scheduling, Planning, Transportation, and Accounting

Accounting Technician / Osceola County Fire Rescue, Kissimmee, FL 02/05-12/09

Processed accounts payable/receivable, purchase requisitions, budget preparation

Administrator of department credit cards to include auditing and reconciliation of accounts

Manage office supplies & equipment, Coordination of traveling and training arrangements

Maintained 300+ employee/fire fighter uniform allowance accounts

Senior Clerk / State of Florida Dept. of Children and Families/Health, Kissimmee, FL 02/03-02/05

Reviewed, analyzed, verified applications, documents, for eligibility determination

Collected/updated applicants’ financial/income expenses deemed necessary

Made initial and ongoing decisions for program eligibility

Accounting Technician / Osceola County Corrections, Kissimmee, FL 03/98- 02/02

Processed weekly payroll for 300+ employees, accounts payables, purchase requisitions

Verified court documents, calculated and verified inmate release dates

Accepted/processed cash and surety bonds for inmate release

*Recognized as Employee of the month for exceptional customer service skills

Education

St. Cloud High School 1994- 1998

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