Customer Service Sales

T J

*** ***** *****, ***********, ** ***** • Cell: 336-***-**** • ac3cny@r.postjobfree.com

Professional Summary

Experienced portfolio manager with excellent client and project management skills. Action-orientedwith strong ability to communicate effectively with technology, executive, and business audiences.Valuing customers by elevating the culture of the company is my number one priority. No matter of anyoppositions that may occur theirs always an opportunity to grow as a person and having that influenceoverflowing into the workplace.

Skills

Excellent customer service skills Highly dependableStaff training and development Excellent attention to detailStrategic thinker Quick learnerCustomer-oriented Willing to take coursesMathematical aptitudeHourly shift managementCustomer relationsMerchandising

Work History

Customer Service Desk Clerk, 06/2008 to 10/2011Harris Teeter – Burlington, NC

Answered an average of 25 calls per day by addressing customer inquiries, solving problems andproviding new product information.Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Politely assisted customers in person and via telephone.Provided an elevated customer experience to generate a loyal clientèle.Bagged, boxed or gift-wrapped sold merchandise per customer's request.Assisted customers with food selection, inquiries and order customization requests.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Served as the main liaison between customers, management and sales team.Ensured superior customer experience by addressing customer concerns, demonstrating empathy

and resolving problems on the spot.Managed wide variety of customer service and administrative tasks to resolve customer issuesquickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Directed calls to appropriate individuals and departments.Built long-term customer relationships and advised customers on purchases and promotions.Helped drive sales goals and achieve monthly quotas.Organized store merchandise racks by size, style and color to promote visually appealingenvironment.Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.Recommended alternative items if product was out of stock.Replenished supplies, bags and other materials at each cash wrap.Set up and explained new membership contracts.

Assistant Deli Manager, 01/2012 to CurrentLowes Foods of Burlington – Burlington, NC

Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.Prepared and maintained inventory records.Promoted from Team Leader to Assistant Manager within 3 months.Assigned employees to specific duties to best meet the needs of the store.Reordered inventory when it dropped below predetermined levels.Instructed staff on appropriately handling difficult and complicated sales.Trained and developed new associates on POS system and key sales tactics.Implemented a new ordering process and identified poor work habits to improve processeffectiveness.Generated repeat business through exceptional customer service.Conducted store inventories once per quarter.Organized store merchandise racks by size, style and color.Ran markdown reports, managed store replenishment and analyzed buying reports.Answered customer questions regarding store merchandise, department information and pricing.Partnered with sales representatives and managers to coordinate delivery and merchandisingschedule.Educated employees on new merchandise during seasonal workshops.Loaded and unloaded merchandise using a ladder and pallet jack.

Education

High School Diploma: 2008River Mill Academy - Graham, NC

3.0 GPAEmphasis in advanced math

Accomplishments

Employee of the month (August)Scored 100 on all of mystery shops

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