Customer Service Management

CAREER SUMMARY

*+ years of work experience with

expertise in HR Advisory and Manage-

ment services, Accounts Receivable

Management, Medical Claims Manage-

ment, Customer Service and IT skills like

SAP and E-case. Strong leadership skills

with proven results to achieve revenue

goals and higher customer satisfaction

levels.

Now looking for a new and challenging

managerial or consultancy position, one

which will make best use of my existing

skills and experience and also further my

personal and professional development.

+971-********* / 553904387

Damascus Street, Al Qusais, Dubai

**********@*****.***

CONTACT

PERSONAL PROFILE

Viswanath. P

CAREER HISTORY

TANFEETH- GROUP COMPANY OF EMIRATES NBD BANK DUBAI

- CUSTOMER SUPPORT ( FROM OCT 2016- TILL DATE )

Emirates NBD is one of the largest banking groups in the Middle East in terms of assets. Tanfeeth the group company of Emirates NBD is the Gulf Cooperation Council's (GCC) first large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. EPTA TECHNICAL SERVICES LLC DUBAI- HR ADMINISTRATOR

( MARCH 2016 TO SEPTEMBER 2016 )

Epta, multinational Group specialized in commercial refrigeration for retailers, has made a name for itself in the world, thanks to a solid industrial culture, great competitive strength and the Group's significant presence worldwide in numerous business areas. The Group offers the widest and most comprehensive range of solutions for commercial refrigeration, ensuring the supply, installation and maintenance of systems, both directly and through an extensive network of distributors worldwide.

Customer service executive- Handling and supporting both accounts and credit card customers of Emirates NBD, providing financial advices, products and services knowledge, cross sales activities and complaint management for customers ensuring that I deliver the highest standards of customer service as well as customer satisfaction. Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges. Open new accounts/Closing accounts

Alterations to existing savings and cheque accounts Inquiries for home, car and personal loans

Inquiries on Online banking and mobile banking services Promote bank products and services

Change statement of account cycles and credit card statement Identify customer needs and Activation, blocking, replacement of Debit and credit cards

My Roles and Responsibilities

My Roles and Responsibilities

Job Descriptions & Evaluation

Job posting and Advertisement

Recruitment & Induction

Training & Development

Employee allocation and Transfers

Maintenance of attendance records and leave management Employee Relations, HR Policies

Leave, Attendance and Overtime tracking

Procurement & Facility Coordination

Employee Joining and Leaving formalities.

Name Viswanath Parambath

DOB 8th October 1988

Gender Male

Marital Status Married

Nationality Indian

Passport Number M5273122

ACADEMIC QUALIFICATIONS

Mahatma Gandhi University

- Bachelor’s Degree in Commerce

Bharathiar University

- Masters in Business Administration

PROFESSIONAL SKILLS

• Strong decision making and problem

solving skills

• Excellent communication skills, both

written and verbal

• Able to motivate and lead others in a

team environment

• An ability to build rapport and trust

quickly with work colleague

• Able to prioritise tasks and workloads

in order of importance

• Effective administrative procedures

PERSONAL SKILLS

• Excellent organizational skills

• Able to tactfully deal with difficult and

sensitive situations

• Influencing, persuading, coaching and

negotiating skills

• Pro-active and self-motivated

• Ability to work under pressure

NGA HUMAN RESOURCE INDIA PVT. LTD: SENIOR HR ADMIN / PAYROLL CLERK ( April 2012 to May 2015 )

NGA HR Pvt. Ltd (Northgate Arinso) is leading global Human Resources software & services provider offering innovative HR business solutions to employers of all sizes, with a focus on improving the quality and controlling the cost of HR service delivery, resulting in superior business agility. Senior HR Admin/Payroll Clerk- I had to manage all HR administration and database management works of a specific team of 60 employees. I was also responsible to provide support to Line Managers, External clients and Subordinates wherever they are concerned, which includes ensuring quality service and consistency in the implementation of HR policies. My Roles and Responsibilities

Resource Planning (Manpower Requirement Analysis) & Budgeting and HR policies Job Descriptions & Evaluation and Job posting and Advertisement Payroll, other Benefits & leave management

Employee Relation & Cultural Activities

Maintenance of attendance records and leave management, Performance/Talent Management/Review & Appraisals (Monthly, Midyear &Yearly) Bank Transfers & 3rd Party Payments(Tax, Insurance & Medical) Employee Joining and Leaving formalities.

Visa/Ticket Procedure and its documentation

End of service payments (Gratuity & Arrears)

IRIS MEDICAL SOLUTIONS PVT LTD: Team Lead (Customer Support)

( Jun’09 to Jan’12 )

My Roles and Responsibilities

DECLARATION

Viswanath P

I hereby declared that the facts furnished above are true and correct to the best of my knowledge and belief.

Working for Hospital Clients across USA

Responsible for Medical Claims Management and Accounts Receivable Management

Responsible for the co-ordination of outbound claim calls and ticket monitoring

Mentoring the team for efficient Claim Processing

Responsible for streamlining the billing and collection operations of clinics based out of United States

Contact this candidate