Thomas Bey

** ******* *** ********, ** *****

302-***-****

ac3ck7@r.postjobfree.com

CERTIFICATIONS: Network+, A+,Project+, MCP server 2012R2

SYSTEMS:O365, RiOS 9.01+ Riverbed Steelhead, Riverbed Steelfusion RiOS 4.00+, ESXi Hypervisor host, VMWare Fusion, Absolute Manage, ZScaler, Windows 9X/NT/2000XP/Vista/7/8/10, Server 2003/12, Active Directory, Novell Netware, Mac OS, SCADA.

SERVER/NETWORKING: ADFS, Azure,Dell Sonicwall, HP Procurve, Wireshark, PRTG, SNMP, Netflow, RightFax, Windows Server 2003-2012, Active Directory build, DNS, DHCP, Novell, Citrix Metaframe, Exchange in Active Directory, Active Directory GPO’s, IP and Host Printer Servers, Atlassian Confluence WIKI, Lotus Domino, LanDesk, Altiris, SAS Web security Gateways.

HARDWARE:Riverbed Steelhead 307*-***-***-***, Riverbed Steelfusion 2100, Dell desktops, projectors and laptops; HP laptops and printers; Compaq laptops, IBM laptops, Xerox Phaser Printers, Ricoh printers, Verizon Air Cards, Treo, Blackberry, Ozone HTC, Cisco phones, Mitel Phone system.

SOFTWARE: SharePoint Online, Exchange Online, Skype for Business, OneDrive for Business, Riverbed Steelfusion Core, Riverbed SCC, Fax Command Language, Riverbed CLI, MS Project, MS Visio, MS Office 2003-365, Lotus Notes, Outlook, Entourage, Internet Explorer 6-12, Open Office, Citrix, Mactive, Harris, CiscoVPN, Juniper VPN, Nortel VPN, Photo Mechanic, Symantec, McAfee, Avast, FireFox, Sales Force, DOS TRECS, Robohelp 5/9, Documentum, PeopleSoft CRM, Heat, Remedy, Magic, TRACIT, NFIRS, Messenger 911, Blue Coat K-9 Web Filter, PeopleSoft, LiveLink, SAP, AMAPS, Reflections, SalesForce CRM,Closure, Tigerpaw.

Project Management: Project + Certification SDLC

EMPLOYMENT HISTORY

Binary Tree 8/16-Present

Office 365 Engineer/Team Lead SharePoint SME

On board customers to O365 from on premise, including Hybrid, cut and staged 2010/2013/2016

Lead for 6 member team for technical issues

Point of contact with customer escalations

Ensure team members are current with incoming technology, including bringing new hires up to speed

Point of contact for Team schedule

MS ADFS

50+ customers

Azure Active Directory connect

Exchange 2010, 2013 and 2016 environments

Architect and Build SharePoint online

Skype for Business

Exchange

Run and interpret IDFix

SharePoint 2013/2016 Hybrid

Design and build Azure cloud solutions

Design and build High Availability ADFS and server solutions

Microsoft White Label Partner

Futurtech 2/16- 8/16

Senior Systems Engineer

Point of contact for 35+ Clients

Assess client's systems and networks for needed improvements

Troubleshoot and resolve complex network issues

Setup and install new networking equipment

Analyze current router and switch configuration to determine security or efficiency issues

Create network maps of client sites

Setup and maintain Watchguard firewalls

Run network cables and perform terminations

Decommission and consolidate outdated servers

Migrate server 2008 to server 2012

Stand up new domains and new servers

Multitasking with 50+ clients

Closure Ticket System

Tigerpaw Ticket System

DIXON VALVE AND COUPLING COMPANY 11/2014 -2/2016

IT Infrastructure Analyst

Riverbed Steelhead and Fusion- Admin and dev. Create in path rules for best optimization across multiple sites in the USA.. Maintaining 84% average compression rate.

User Deployment of Riverbed Steelhead and Fusion Units to remote sites

Use SteelFusion Core to map LUNS to edges and actively monitor commit data. Using prepop schedule to ensure consistent data from edge to core. Using pinned and unpinned LUNS for disaster recovery purposes.

Riverbed SCC to manage QoS in path rules custom application ports and continuity of all riverbed units

Prioritize incoming phone calls and helpdesk tickets throughout the day while on multiple projects

VMware- Administration of Vmware and ESXi clients and hosts to go with the Riverbed Fusion appliances.

Rightfax- Migrated from Facsys to Rightfax. Development and administration of rightfax server for USA. Sending over 75k faxes a month.

Zscaler- Administration and development.Collaborate with VIPs nationwide to create filtering rules for employees. Saving on average 7.5 Gb of data through web filtering.

Complete internal network restructuring and security.

Routers and switches- administration and configuration of HP switches

Dell Sonicwall administration and configuration of sonicwalls for ACLs and VLANs for correct addressing and segregation of data

Absolute Manage- Development and Administration- used for inventory management

Proactively monitor network with Wireshark and PRTG

Tidewater Utilities 12/2010 to 11/2014

Systems Analyst

Researched, tested, built, deployed Computrace, 360+ Users

Tested multiple MDM solutions, used cost analysis to determined which was superior for

Middlesex Water Enterprise. Performed SDLC for MaaS360

Planned and executed deployment of Panasonic toughbooks to 20+ field users with staggered implementation

Planned and executed delivery of Oracle Mobile workforce Management for 35+ field users

Planned and executed deployment of Executive phone replacement program with Verizon, 80 Users

Designed config for Dell XPS 12, planned and executed deployment for 19 tablets

Lunch and Learns - Taught 6 Knowledge transfers on topics such as Windows 8, Basic Office Skills and Mobile Workforce Management

Managed and executed IT infrastructure for Central and Lower Delaware Operations center a 5000 square ft new building.. Worked with vendors for CAT6 runs. Programed POE routers. Testbed for VoIP for Enterprise. This was a consolidation of 2 offices into one larger building done over a period of three months.

Solely responsible for the total life cycle of computers, printers, tablets, air cards, cell phones, desk phones, networks, and servers at all Delaware sites (Six sites total) using TrackIT ticketing system.

Perform cost analysis on POTS lines, cell phones, and air cards. Work with Verizon reps to analysis and change plans and equipment for cost saving.

Worked with Flowatch on data uploads to insure the XML files parsed and translated excel spreadsheets to a cloud server that stored and categorized all information.

Support Oracles MWM and WAM applications.

Connect users to SQL databases and troubleshoot connection issues for Oracle apps

Tested and implementation of Riverbed Steelhead units for WAN optimization

Responsible for all Delaware Vendor communication.

Responsible for all Delaware IT related Inventory.

On call for IT related Emergencies 365/24/7.

Develop SOPs and Knowledge Base for Troubleshooting and Emergency situations.

Anaconda Protection Technologies 7/2013- 10/2013

Systems Analyst/Engineer- Consultant

Performed full network analysis

Made recommendations based on that assessment

Redesigned and deployed Microsoft SBS 2011 infrastructure

Created Exchange environment

Created route tables for outside facing appliances

Setup DNS/DHCP with some static routes

Built ADUC structure for 28 users and 42 objects

Trained user to be admin of domain

Implemented IIS to monitor traffic

Fire Signs 1075 7/2009 to 12/2009

Systems Analyst/Engineer- Consultant

As a consultant designed, built, maintained Windows 2008 server infrastructure.

Setup ADUC for 30 users and 50 objects.

Setup DNS/DHCP with some static routes

Setup print server

Trained users how to maintain environment

Implemented IIS to monitor and filter traffic

Created Login scripts to auto map drives and printers based on login

NSS 7/2007 to 12/2010

Desktop/Helpdesk/Confluence admin and developer

Designed, Built, and maintained Atlassian Confluence Wiki tool for NSS and all 26 newspapers around the country. This involved 30 Spaces and over 1000 pages for the Spaces. Each Space had its own security protocols. Responsibilities include administering WIKI on global scale, create users and spaces, create groups and security access, and create CSS pages for Spaces.

Creation, deletion and move of Users and records in SalesForce.com

Project manager for hardware at warm DR site, and CRM self-service tool.

Support Oracle PeopleSoft.

Troubleshooting hardware and software issues.

Main point of contact for company VIPs.

Used Jira for bug and issue tracking

Designed, built, deployed and maintained Robohelp 9

DADE BEHRING 9/2005 to 7/2007

Level 2 Helpdesk

Performed software and hardware troubleshooting in IBM/Compaq/HP mixed environment.

Collaborated with teams to plan maintenance outages for minimal client impact.

Provided Level 2 Lotus notes support, rebuilt training and knowledge bases, created PowerPoint presentation for Documentum.

Worked with SAP team to develop Help Desk script. Mapped AMAPS to SAP interface.

Helped users to connect to SQL server for Cognos

REFERENCES

• Thomas Cekine, Construction project manager, Dover, DE 302-***-****

• Amanda Smith, Owner, Smith Cleaning Services, Townsend, DE 267-***-****

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