**** * ******* ***

AURORA, CO *****

720-***-**** (C)

ac3cdu@r.postjobfree.com

Colin Wilson

Objective

To obtain a position where I can lead by example, showcase my skills, and contribute in an environment conducive to learning and growth.

Skills & Abilities

As an A+ certified Technician I am proficient to Install, configure, monitor and support customer networks via hardware, desktop / laptop computers, servers, and printers. As well as troubleshoot hardware and software.

Experience

System Engineer - Core Staff - VIA United Airlines

10-2016 - 4-2017

Maintaining a large network infrastructure across a number of city's. Install and configure switches routers, and modems. Communicate with a teams to do large time sensitive cut overs. Re cable LAN rooms with new fiber and patch cables. Create new site surveys with updated and detailed information. Travel to out stations to preform network cut overs and set up quotes for vendors. Trouble shoot fiber (Single Mode and Multi Mode) and CAT5 and CAT6 connection issues and replacement.

Independent Contractor

04-2015 - 10-2016

Migrating profiles and outlook files to new windows operating systems.

Networking - Racking and installing routers, servers, cameras and access points. Running new cable ( Cat6,BNC)to routers and switches. Engage with remote IT customer service. Setting up Cisco switches with console cable.

POS Install and repair - Installing POS systems and repairing flat panels, reimaging, and hardware replacement.

Customer Support Engineer, Decision One

04-201*-**-****

As a Customer Support Engineer I am responsible for Hardware diagnostics & repair on network printers, Network Switches, Network Troubleshooting, ticket printers, check in terminal equipment, desktops and laptops. Work with a ticket system to manage open calls and close calls. Over the phone and remote desktop repairs are also necessary.

Technical Supervisor, Microsel of colorado aka Trinware

08-2010 -04-2014

As the Technical supervisor I organized the daily build schedule, built desktops, servers, laptops, and all in one PC’s. Flashed BIOS, loaded OS. As the Technical supervisor I directed the workflow of 4 other technicians, as well as interfacing with customers in a fast paced and ever changing environment. On average I built over 600 systems per month without error. I also met daily and monthly deadlines and customer expectations.

RHC Cable

08-2007 -12-2007

This position required me to utilize good customer service and time management skills with people whose cable needed to be disconnected for non-payment. Tact and diplomacy was paramount since these situations could easily become volatile.

GREAT LAKES AIRLINES

05-2004 -08-2007

I was responsible for fueling aircraft and supervising 3 other employees performing the same duties. This was done while maintaining a safe and efficient work environment, and meeting FAA standards. I have been certified by the Denver Fire Department in basic fire extinguisher training, and been through extensive background checks performed by the City of Denver. I am licensed to operate large trucks, heavy equipment while working in a constantly changing environment.

UNITED STATE ARMY

10-2001 -02-2004

As a Private First Class in the Infantry, I was called upon to lead, supervise and serve in an infantry unit of 10-20 where I employed individual weapons, machine guns and antiarmor weapons in offensive and defensive ground combat. By attaining Skill level 10 I was called upon to perform communications functions, construct fortification, perform land navigation, preventive maintenance on weapons equipment and vehicles. Complete reports, administer first aid where necessary, and operated vehicles to transport personnel, supplies and equipment. My tour of duty included Basic Training at Ft. Benning Georgia, followed by assignment to the 1st Armored Division in Freidburg Germany. I also served nine months in the 1st Armored Division in Baghdad, Iraq.

DENVER POST

12-1999 -09-2000

At the production facility I worked as the Night Distribution Foreman. In this capacity I was responsible for the accurate loading of the various trucks that distributed newspapers throughout the state of Colorado.

Education

1996 – 1998 Littleton High School, Littleton Colorado

2001 – Colorado High School Equivalency Diploma

2011- Arapahoe Community College – A+ Certification, linux, Networking,04/2015 Windows 7

Communication

Continued demonstration of Leadership and Communication skills in all employment positions.

Proficiencies

A+ CERTIFICATION

Microsoft XP, Windows 7, Server 2008 R2, Server 2012 and 2012 R2, Server 2011 SBS

Outlook

FAA Standards

Ticketing System (Astea)

References

Jason Overbaugh – 303-***-****

Dan Kerr - 303-***-****

Al LeBlanc - 303-***-****

Greg Carmack –720-***-****

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