Customer Service and Data Entry
Resume:
l.Personal Information:
Michelle Lee Ames
Jamestown, NC 27282
Home #: 336-***-****
Cell #: 336-***-****
ac3cb2@r.postjobfree.com
Work Experience (Latest to Earliest):
1)
Appen Butler Hill
Ridgefield, CT
Date Employed: April 10, 2017 – Present
Job Title: Search Ad Evaluator (Remote position)
Job Duties:
- Comparing input search intents to associated ads to determine compatibility
- Flagging ads/sites/videos for necessary content warnings
2)
Sutherland Global Services Inc.
Pittsford, NY
Date Employed: August 8, 2016 – October 4, 2016
Job Title: Billing and Technical Support Representative (Remote position)
Job Duties:
- Utilizing a computer and soft phone combination to take in-bound calls from Microsoft/Xbox customers in order to assist with billing issues, account management, gaming content and promotion inquiries, and some technical support.
3)
Saicon Consultants
Cambridge, MA
Date Employed: October 24, 2011 – October 23, 2015
Job Title: Geograpical Researcher (Remote contract worker for Here, employed by Saicon)
Job Duties:
-Utilizing mapping resources and search engines to verify location data provided by Here in order to rate the effectiveness of said data in response to user input queries submitted via Nokia cellular phones.
-Determining if information presented by Here accurately matches user queries and discerning an effective rating for Here’s search results based upon data analysis, rating guidelines, and personal opinion.
4)
Wild Blue Communications, Inc.
349 Inverness Drive South
Englewood, CO 80112
Date Employed: March 21, 2011 – September 15, 2011
Job Title: Technical Support Representative
Job Duties:
-Offering technical troubleshooting to Wild Blue internet customers
-Maintaining account changes and information
-Escalating unresolved issues to necessary supervisors and corporate representatives
-Aiding customers in learning how to utilize their Wild Blue internet and all affiliated services provided by the company
-Speaking to customers via a computer and USB headset in an at-home work environment
-Utilizing a specific company OS and multiple programs to carry out necessary job functions
5)
Frontier Communications, Inc.
1398 South Woodland Blvd
DeLand, FL 32720
Date Employed: October 19, 2009 – January 27, 2011
Job Title: Universal Sales and Customer Service Representative
Job Duties:
-Communicating with customers via telephone in order to assist them with billing issues
-Utilizing various forms of computer software in order to process changes to accounts and offered services as requested by customers
-Promoting and offering new services to customers in order to improve company revenue
-Escalating unresolved issues to necessary supervisors and corporate representatives
-Sending and receiving faxes to and from customers to resolve billing discrepancies, as well as for identity verification purposes
-Calling out to customers in order to inform them of newer, cheaper packages in an effort to lessen bill costs
Personal Experience:
I am well versed in utilizing computers and have spent a great deal of time over the past sixteen years making use of them for both work related activities as well as personal endeavors. My current position with Appen entails that I make consistent use of search engines and mapping resources, so as such I am accustomed to working via the internet.
References:
Betty Laughlin
High Point, North Carolina
336-858- 4615
Kathy Lewis
High Point, North Carolina
Joy Nichols
Jamestown, North Carolina
Contact this candidate