Dale A. Graham

***** ********** **. ***** **, ***55 971-***-**** ac3cal@r.postjobfree.com https://www.linkedin.com/in/dale-graham-06b4925a

Qualifications

Highly motivated and skilled leader with over ten years’ experience in software configuration, network administration, and the testing/repair of various hardware and software applications; Goal oriented and detail driven team player with excellent diplomatic qualities, strong listening and motivational skills, as well as a strategic approach to communication and coaching. Exceptionally organized and flexible, with a strong willingness to learn, grow, and take as much action as necessary to complete a task. Very responsible, reliable, and hard-working individual who thrives on challenges, and is always willing to take any necessary measures to get the job done; Utilized change management to implement and lead complex process changes in all functional areas, yielding excellent results. Expertise in the following areas:

Customer Service

Coaching & Leadership

High Aptitude for Learning

Excellent written and verbal communication skills

Motivation & Communication

Strong Interpersonal Skills

Policy Enforcement

Performance Reviews & Appraisals

Resource Efficiency

Quality & Process Adherence

Excellent writing and oral communication ability

Education

Portland State University – Portland, OR Sept. 12 – Present

Bachelor of Actuarial Science and Mathematics (GPA: 3.62) Expected Graduation – Dec. 2017

Portland Community College – Hillsboro, OR June 09 – Graduated May 2012

Associate of Science Degree/Associate of General Studies

Military

United States Army MOS: 63B H8/Light Wheel Vehicle Mechanic/Recovery Operations

Education related skills

Intermediate experience programming, scripting, and debugging with UNIX, C, C++, Python, HTML, Java, Linux shell, and Excel with VBA.

Training in public speaking, technical writing,

and APA/MLA style business writing.

Experience working and collaborating within cloud tools/services (e.g. GoogleDrive, Eclipse, and various iOS applications)

Technical Skills

10+ years’ experience in diagnostics, and replacement of motherboards, processors, hard drives, RAM, etc., building systems and servers from scratch.

Experience in WEP/WPA, and LAN/WAN networking, WiFi access point setup, Ethernet, TCP/IP, network setup, integration, and troubleshooting network settings in Windows and Linux systems, connectivity issues, and using standard software/hardware tools.

Experience with cloud infrastructure, configuration, and management

Experience with installation, setup, PC hardware

configuration, integration, and troubleshooting of:

Microsoft Windows 98se, 2000, XP, Vista, 7, 8, Server

2003, 2008 and 2012 platforms, UNIX, Linux Mint, Debian,

and Ubuntu operating systems, OS X Leopard, Snow

Leopard, Lion, Mountain Lion, Mavericks, Yosemite,

and all iOS systems.

Strong troubleshooting and problem solving ability to analyze and isolate hardware and software problems.

Experience in MS Office (Word, Excel, Outlook, PowerPoint, Access), MS Visual Studio.

Experience installing a vast variety of software packages on multiple platforms.

Experience

Intel Corporation/Kelly OCG, – Hillsboro, OR February 2016 – Present

PPV Lab – JF/Kelly OCG Onsite Operations Manager/Sr. CMV Engineering Technician – Level 4

- Kelly OCG Onsite Operations Manager

Manage the daily operations/execution to ensure my branch meets BPO's 5 Imperatives (Lean thinking, Quality, Performance, Communication and Process Improvement). Provide people/career/technical development guidance to staff.

Ensuring all organization members comply with the customer- and Kelly/Intel-required training.

Attend all required customer and Kelly meetings.

Manage and reward performance reviews, write-ups, and bull’s-eye updates. Perform employee evaluations annually.

Manage team workflow, work time, paid time off, and sick leave.

Ensure teams meet all the client and Kelly guidelines and requirements, including the code of conduct.

- Sr. CMV Engineering Technician – Level 4

Assembling and maintaining test systems e.g. motherboards, daughter cards, microchip sockets, JTAG probes, AD & D/A data acquisition devices, Windows PC’s, equipment racks, liquid cooling systems for single engineering columns (SEC), benchtops, CMV benchtops and automated robotic test handlers.

Installing and maintaining the software components: Windows & Linux-based OS’s, BIOS, FW, and some customer designed applications and scripts.

Performing initial reviews of test result and uploading output data to appropriate repositories.

Perform first-level troubleshooting when test system fails to complete or yields undesired results.

Perform debug or special experiments different from typical test process as pre-defined and documented.

Communicate results and prompt notification of any gating issues.

Maintain cleanliness, organization, and tidiness of lab and workspace.

Intel Corporation/Volt, – Hillsboro, OR March 2015 – February 2016

MDO Lab – JF/Engineering Technician/6S/AWS

-Project Development - Auto WIP Scheduling (AWS):

Creation, utilization, testing, and optimization of running all simulation and pilot of AWS tool.

Manually allocating all Engineers to testers/optimization, reducing “flexing” based on lab’s current form factor during primetime hours.

Debug detection/problem solving, working directly with automation and development team to analyze, solve, and improve AWS tool.

Internationally presenting high and low level updates on simulation and pilot data results, progress, and projection in meetings.

Developing data spreadsheets and Gantt charts to determine and verify current progress; updating and creation of Intel VFA documents.

Constantly corresponding with numerous Engineers to accommodate their scrum’s testing needs.

Training of Chief Engineers, Engineers (PDE), and Operations teams on utilization, roles, and responsibilities within AWS.

Presenting and “brainstorming” with automation, development team, and key heads from international sites on AWS improvements, and projected timelines of execution.

-Engineering Technician/6S:

Set up of standard test configurations using Very Large Scale Integration (VLSI) testers and robotics handlers.

Autorob and Minirob set up to allow Engineer debug testing; completes TIU board changes and Sith pedestals in a safe manner.

Changing robot configuration to allow multiple product testing.

Setup and completion of tasks on OLB, CMT, CTH, Autorobs, Minirobs, HDMT, Scanners and Autorobs.

Responsible for loading of test programs on CMT (T2000 Systems), (Mini Robs), and (Auto Robs).

Generate test data in support of new component de-bug and characterization.

Effectively report test results to appropriate teams allowing smooth workflow transition. - Flows through Vortex, wombat, blaster and Mole efficiently.

Maintenance capabilities include soft flexing a CTH allowing for different products to be installed and run on handlers.

Kiting over OLF allowing for different product to be fused.

Replacing Tecs on thermal controllers allowing Engineers to test at any temp they desire.

Training of multiple new hire Engineering Technicians on CTH, CMT, Autorobs, Minirobs, and OLB, systems and processes.

Owner of 6S: Creating, maintaining, and implementing 6S (LEAN) standard throughout lab floor, creating/updating all 6S documents.

Self-Employed, – Beaverton, OR 2005 – 2015

Independent Consultant

Preforming IT support for clients such as: Best Way Property Management, CSharp Computers, and end user clients.

Installation, setup, troubleshooting, and repair of MS Windows XP, Vista, and 7, OS X Snow Leopard, Lion, Mountain Lion, Mavericks, and Yosemite.

Installation, customization, and troubleshooting of software applications such as MS Office 2007 and 2010, Quick Books, and other applications.

Building, setup, diagnosing, and repair of computers and laptops.

Advisement and implementation of backups of all client data and processes for future backups.

Producing estimates for current and future systems, purchasing of hardware and software.

Creating, modifying, and upkeep of files through menu-driven, command line, and graphic interfaces.

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