Customer Service Sales

Objectives

Process new day claims for Medi-Cal, Medi-Care OIC for California. Appeals, Grievance and Correspondence Prescreening Medi-Care for Indiana, West Virginia, California and North Carolina.

Experience

Date of Employment : 11/18/2013 to 09/12/2016

Anthem Blue Cross

Newbury Park, CA

Job Title

Medi-Care/Medi-Cal/OIC new day processing claims for California

Prescreening appeals/grievance and correspondence claims

Systems Used: WGS, FileNet, ASC, Outlook.

Experience

Date of Employment : 08/29/2011 to 10/31/2011

iPayment Inc.

Westlake Village, CA

Job Title

Portfolio Management

Assist merchants in making changes/updating (DBA, legal name, bank account information, company name, tax ID number) their account.

Enter new accounts into system and make calls to merchants regarding needed info on files.

Experience

Date of Employment : 08/2007 to 06/2011

Touch Commerce

Agoura Hills, CA

Job Title

Online Chat Support & Sales Agent

Won multiple awards for sales, quality assurance, and customer service score.

Most improved agent for the first quarter of 2011

Assist customers on the Sprint website to place orders, answer questions, help customers navigate the website and make changes to their account.

Experience

Date of Employment : 03/2003 to 9/2006

LA Mortgage

Calabasas, CA.

Job Title

Jr. Loan Processor

Managed 75 to 80 loans in one month at LA Mortgage

Closed 55 loans in one month at LA Mortgage

Assist Sr. Loan Processor in processing a pipeline of loans, file paperwork, run credit reports, and obtain documents from Title, Escrow and Appraisal companies.

Professional Education

Dates of Attendance : 2003 to Current

CERT /First Aid class Simi Valley, CA.

Certified Emergency Response Team

Certificate

First Aid /AED Defibrillator

Academic Education

Moorpark College Moorpark, CA.

AA Degree

Film

TV production

References

References are available on requests

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