MELISSA DEBLIECK

Rockaway, NJ

973-***-**** ac3c9x@r.postjobfree.com

https://www.linkedin.com/in/melissa-deblieck

SOLUTIONS ANALYST PROJECT MANAGEMENT BUSINESS CONSULTING Statistical Analysis Business Requirements Solution Focused An accomplished, integrity-driven Business Analyst highly regarded for utilizing technology to support business objectives. Recognized as a leader with the ability to collaborate with multiple business units to define the scope of a project, develop case models, create diagrams, and analyze supplemental specifications in support of project scopes. Verifiable track record of managing complex projects while always delivering on time, under budget and above expectations. Practiced in clarifying business requirements, performing an analysis between goals and existing procedures, and designing process improvements to increase productivity and reduce costs. SELECTED HIGHLIGHTS

Received multiple promotions at Toys R Us due to exceptional performance, identified processes within item setup and content management that drove record savings and process efficiency for the organization.

Increased productivity in identifying EDQ software and reporting enhancements, partook in development meetings, tested script writing, and conducted UAT testing.

Maintained the complete performance oversight to an off-shore item setup and a content team of 30 employees, ensuring strong results and continued organizational coordination.

Established key supplier relationships to train and steer new vendors regarding content requirements and delivery methods for mass item introductions and new product introduction.

Assessed some business procedures, ranging from office expenses and purchasing to revenue margins and worker productivity, to guarantee operational efficiency. CORE COMPETENCIES

Information Technology Conceptual Development Relationship Management

Business Consulting Quality Assurance Strategic Planning

Performance Development Project Management Data Analysis

Process Improvement Digital/Web Technologies Team Collaboration PROFESSIONAL EXPERIENCE

Toys R Us Wayne, NJ 2012 – Present

Content Analyst: 2014 – Present

Received multiple promotions due to exceptional performance, identify processes within item setup and content management that drive record savings and process efficiency for the organization.

Significantly improve the data quality of product information used by customers through the creation of custom- tailored Style Guides, SOPs, Dashboards and Scorecards for Suppliers.

Provide expert assistance in identifying EDQ software and reporting enhancements, partake in development meetings, test script writing, and handle all aspects of UAT testing.

Manage and provide superior performance oversight to an off-shore item setup and a content team of 30 employees, ensuring strong results and continued organizational coordination. Content Specialist: 2013 – 2014

Diligently reviewed, edited and approved customer-facing and internal information for new and existing products.

Wrote creative, well-received online copy for private label apparel brands, such as Koala Kids by Babies R Us.

Created specialized image/copy training material for vendors, and generated reports to analyze item setup accuracy.

Provided continual guidance and education to merchants and suppliers to reduce downstream errors and negative impact on sales, and was praised for communication skills.

Cultivated productive, professional supplier relationships to train and steer new suppliers regarding content requirements and delivery methods for mass item introductions and new product introduction. Melissa DeBlieck Résumé – Page 2

Merchandising Coordinator: 2012 – 2013

Continuously supported business strategies and initiatives by managing tasks and processes needed to run business.

Recognized for delivering integral support to Buyer and Buyer Assistant with daily updates of cost mismatch, item eligibility/attributes and customer service issues.

Excelled in handling product set up and obtained vendors’ product description content, images, copy and videos.

Improved methods for processing cost and retail changes to maintain margin. AdvaPoint Solar Denville, NJ 2011 – 2012

Project Manager

Managed integral account relationships and ensured growth of these relationships over time.

Effectively managed customer interactions through all aspects of the transaction, from creating complete ROI analysis, ordering components to following up with the customer after completion of the project.

Regularly updated CRM to deliver the best possible support.

Reviewed and evaluated diverse business procedures ranging from office expenses and purchasing to revenue margins and worker productivity to ensure operational efficiency.

Directed and flawlessly managed project development of residential solar installations from beginning to end.

Utilized extensive creative and technological skills to create unique, engaging marketing pieces on Adobe products for direct mail and publication.

Tiffany & Company Parsippany, NJ 2010 – 2011

Sales & Service Representative

Utilized superb phone selling skills to uncover new opportunities and capture repeat business opportunities.

Delivered outstanding service and clear, thorough product knowledge while assisting in the resolution of customer queries and working to ensure a close of sale at every opportunity.

Created loyalty to the company brand through a pleasant demeanor and expert skill by quickly resolving customer issues and honoring commitments made to our customers. Additional Experience

Assistant to the Vice President- HR, Advanced Personnel for Chilton Memorial Hospital Pompton Plains, NJ: 2010 Training and Development Contractor, Advanced Personnel for MAQUET Cardiovascular, Wayne, NJ: 2009 – 2010 Junior Point of Sale Analyst, Jones New York, Bristol, PA: 2008 EDUCATION

The College of New Jersey, Ewing, NJ: 2009

Bachelor of Arts – Communication Studies (Public and Mass Media) ADDITIONAL CREDENTIALS

TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook, Project), Adobe (Photoshop, Illustrator, Acrobat), RMS, STIBO Systems STEP, LMS, Nutshell, Sugar, Kana, Facebook, Twitter, LinkedIn, WordPress, Prezi

VOLUNTEERING EXPERIENCE US National Games Special Olympics INTERESTS Snowboarding, live music, line dancing, travel Detailed Professional References Available Upon Request

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