Active Listening Customer and Personal Service

Critical Thinking Education and Training

Administration and Management Judgment and Decision Making Time Management Active Learning

Sep 2013-Sep 2017

Jan 2011-Jan 2013

SAMANTHA MCCOLLUM

Professional Summary

Seasoned customer service representative with more than three years of experience in a fast-paced and diverse environment. Excellent computer and communication skills. Track record of achieving exceptional results in data analysis and record keeping. Responsible individual; proficient in maintaining in-depth logs on a variety of life saving equipment. Passionate and motivated, with a drive for excellence. Four years in clerical and administrative positions. Skills

Experience

Fire Fighter/Casualty Control

United States Navy - Norfolk, VA

Instruct and drill military personnel in assigned duties, including firefighting, medical care, hazardous materials response, fire prevention, and related subjects. Organized and initiated a new maintenance program that enabled a 50% drop in man hours which accompanied a 75% increase in completion of a mission essential deadline. Inspect and test new and existing fire protection systems, fire detection systems, and fire safety equipment to ensure that they are operating properly. Adapted the ability to execute quick decision making skills while being apart of a team that responded to casualties during all hours of the day and evening. Maintained, tracked, and actively recorded information for 37 personnelrecords for a 2 year period resulting in 100% rating of department against 7other departments Evaluate the performance of assigned firefighting personnel. Attend in-service training classes to remain current in knowledge of codes, laws, ordinances, and regulations.

Drive Thru Attendant

Frisch's Big Boy - Cincinnati, OH

Serve customers in eating places that specialize in fast service and inexpensive carry-out food. Accept payment from customers, and make change as necessary. Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.

Notify kitchen personnel of shortages or special orders. Communicate with customers regarding orders, comments, and complaints. 1541 Briarfield Road Briarfield, Hampton, VA 23666 Ph: 513-***-****

ac3c9b@r.postjobfree.com

Sep 2013

Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.

Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.

Cook or re-heat food items such as french fries.

Education

High School Diploma

Colerain High School - Cincinnati, OH