Barry C Schechter

ac3c8a@r.postjobfree.com 917-***-****

Willing to Travel 25% Currently residing in Brooklyn, NY

Non-Smoker

I am seeking a position as a IT Helpdesk Lead/Manager.

As a result of my skills, experience and education I am capable of significantly increasing customer satisfaction by implementing innovative, proven management, motivational, and technical training techniques.

Selected Accomplishments

Achieved a 15% reduction in level I service calls by creating a user manual that used screen shots and annotations of a proprietary software package. Decreased implementation time of this software by 30% using the same manual for initial training.

Saved $25,000.00 in consultant fees using my programming skills to augment an HR benefits project.

Decreased consulting fees by 20% by mentoring and training staff in troubleshooting and networking concepts. Mentored staff to certifications enhancing job satisfaction and increasing retention by 12%.

Increased revenue by $11,000.00 per month managing service level agreements and objectives. Worked with client to create key performance indicators that appeared on company dashboard and kept both client and consultants informed regarding meeting goals.

Conduct HIPAA security risk analysis for ophthalmologists and identify gaps in security in the infrastructure. Assist in creating plans for IT vendors to remove identified gaps.

Wrote SQL queries for EMR system to mine data and get information to practice managers and Doctors.

Employment History

IT Enterprise, Brooklyn, NY November 2012 – present

Member of Technical Staff

Recognized nationally for service, integrity, and resolving issues at highest level of customer satisfaction.

IO Practiceware, New York, NY 2009 – 2012

Customer Service Manager

The leading software company for ophthalmologists, operates nationwide and in Puerto Rico.

Shaule Events and Marketing, Brooklyn, NY 2007 – 2009

IT Manager

Shaule Events is a nationally recognized event and marketing company serving niche markets.

1st Call Consulting, Long Beach, NY 2008 – 2009

Technical Support Specialist

This local technical support company serviced the South Shore of Long Island having government and business contracts.

Nina International, New York, NY 2007 – 2008

IT Manager

Leading costume jewelry designer and manufacturer based in NY using on-line sales.

IBM GLOBAL SERVICES, Brooklyn, NY 2006 – 2007

IT Specialist

IBM Global Services is part of Fortune 100 global technology giant IBM and services consulting contracts throughout the world.

Mercer Human Resource Consulting, New York, NY 1997 – 2005

Technical Support Team Leader

Mercer is a global human resource benefit consulting company offering benefit plans to multinationals and local concerns.

BA, Computer Science, Queens College, Flushing, NY

Keywords:, Active Directory Cisco router Crystal Reports Exchange Administration EDI/ETL Logmein HTML5 ITIL Service Management Java OSx McAfee Virus Enterprise Microsoft Server proficient Excel Word Access Powerpoint Outlook PDA Devices Quickbooks Pro Remedy SQL Server SQL Queries Visio budgets reports education integrity articulate exceptional customer service problem-solving planning technical management technical understanding informing others coordination strategic planning SLA Network Administration Ticketing Customer Support Voice Systems Software

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