Sales, pc technician
Resume:
Vladimir G irol
E
m
a
i
l
:
V
g
i
r
o
l
@
G
m
a
i
l
.
c
o
m
P
h
o
n
e
:
(
3
0
5
)
4
9
4
-
5
1
1
1
Objective: S killful I T / S ales C onsultant s eeking t erm e mployment w ith a c ompany w hose m ission i s t o s trive for e xcellence i n c ustomer s atisfaction. A t eam i n p roviding e fficient, h igh q uality a nd r emarkable c omputer services.
Experience: 2017-2017 E llucian M aitland, F lorida Tier 1 - H elp D esk T echnician
● Documented t ickets a nd c reated n ew u ser p rofile u sing S ervice N ow ( SNOW) t icketing s ystem
● Worked w ith A ctive D irectory t o r eset p asswords, u nlock a ccounts a nd r eset C isco I p p hone v oicemail
● Escalated t ickets t o a ppropriate d epartments u tilizing t icket t racking s ystem
● Diagnose, t roubleshoot, a nd r esolve a r ange o f s oftware, h ardware a nd c onnectivity i ssues 2016-2017 P erformance N issan P ompano B each, F lorida Sales C onsultant
● Provided e xcellent c ustomer s ervice
● Interviewed p rospective c ustomers t o i dentify p urchasing n eeds, v alues a nd b enefits o f a v ehicle
● Followed u p a nd r espond t o i nternet l eads, p ast, p resent a nd f uture c ustomers
● Demonstrated a nd e xplained v ehicle f unctionality a nd o ptions
● Negotiated t erms a nd c onditions o f a s ales a greement w ith p rospective c lient. 2015-2016 G ee W hiz T ek S ervices L auderdale L akes, F lorida IT / S ales C onsultant, B oost M obile - F reelance
● Repair c ell p hones ( Androids & I Phones), c omputers a nd t ablets
● Install a nd c onfigure h ardware a nd s oftware – s witches, a ccess p oints, m otherboards, O S e tc
● Updated a nd m aintained v irus p rotection s oftware a nd r emoved d etected v irus, s pyware a nd m alware
● Setup o ffices w ith c at5/6 n etwork c ables a nd i nstalled s ecurity c ameras
● Service d esk t echnician
● Build a nd c onfigured l ow t o h igh e nd c omputers t o b est s erve t he c lient n eeds
● Activate a nd u nlock c ell p hones t o d ifferent c arries ( Boost M obile, L ycamobile, H 2O, R epocket e tc).
● Take p ayments f or c ell p hones a nd u tilities v ia S PG p repaid s ales p ortal.
● Up s ale a nd s witch c ustomers f rom d ifferent c arriers t o B oost M obile 2009-2015 T igerDirect / C ompUSA F t. L auderdale, F lorida B2B A ccount E xecutive
● Setup b usiness i nstalls t hru a p roprietary t icketing s oftware
● Worked c losely w ith c lients t o a nalyze I T s ystem r equirements a nd t heir r esources i n o rder t o p lan I T projects a nd f ulfill c lients e xpectations
Vladimir G irol 305-***-**** V *****@*****.***
● Assisted i n i maging, s etup a nd d eployment o f P c’s a nd s ervers u sing A cronis a nd S ymantec G host
● Outsourced t echnology p roducts t hrough a v ast o f v endors a nd d istributors
● Managed d omestic a nd i nternational c lient b usiness a ccounts
● Service d esk t echnician
2007-2008 Circuit C ity Aventura, F lorida
Lead T echnician/Sales S pecialist
● Supervised 6 e mployees a t t he s tore’s T ech B ench
● Assisted w ith r epairing a nd s ecuring c omputers a nd q uality c ontrol
● Administered p ackage d eals f or t he s tore t o g enerate r evenue
● Assisted c lients a nd c ustomers w ith t heir p urchases
● Troubleshoot c omputers a nd n etwork r elated p roblems 2006-2007
Sales S upervisor
● Supervised a g roup o f 1 0 e mployees o n t he S ales F loor
● Assisted m anagerial s taff w ith d aily t asks
● Reviewed d aily r eports, p lanned s trategies t o g enerate r evenue, v erified f unds a t c ommencement o f e ach shift
● Assisted c ustomers w ith t heir p urchases a nd o ffered s ales/purchase r ecommendations
● Generated r evenue f or t he c ompany v ia s ales g oals
● Assisted w arehouse s taff: s tocked i tems, s hipping a nd r eceiving, a dministered p lan-o-grams, a nd o perated equipment.
● Customer S ervice
2005-2006 Best B uy Aventura, F lorida
Sales S pecialist
● Worked o n t he s ales f loor, g enerated s ales, s tocked s helves, m ade s ales/purchase r ecommendations.
● Assisted c ustomers w ith t heir p urchases
● Assisted w arehouse s taff w ith s hipping a nd r eceiving, a nd o perated m achinery
● Customer S ervice
Education: 2003 M iami D ade C ollege - M ajor: C omputer I nformation S ystem 1999-2002: P ort C harlotte T echnical
Trade C ertificate f or H elp D esk S upport, C onsumer C omputer E lectronics a nd H ardware/Software R epair Vladimir G irol 305-***-**** V *****@*****.***
A dditional S kills: Windows 7 , 8 & 1 0 e xpert Fluent i n E nglish a nd C reole Desktop, L aptop, T ablet & C ell p hone r epair Microsoft O ffice p roducts
Excellent a nalytical a nd p roblem s olving s kills
Contact this candidate