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Technical IT Project Manager

Location:
Long Beach, California, United States
Posted:
November 14, 2017

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MARCO BIAGINI

**** **** *** ****** **** *** Long Beach, California 90814

Cell: 562-***-**** ac3bow@r.postjobfree.com

Summary

I am a leading-edge innovator with a proven record of results distinguished by a career featuring extensive hands-on experience propelling organizational performance and profitability by expertly connecting the needs of clients and end users to deliver peak quality IT solutions within time and budget constraints. Managed challenging multi-faceted projects through the entire development lifecycle, from concept inception and requirements analysis to launch, evaluation and troubleshooting. Creative problem solver, analyst, and critical thinker, with strong communication, interpersonal, negotiation and collaborative teamwork and auditing skills. Accomplished leader and mentor in building and motivating productive cross-functional teams to meet and surpass enterprise goals, thus increased productivity. Heavy technical Project Management during the planning,

Vendor management, Proof of Concept phase and implementation into CaseStar - a Document Management System that converts all the counties documents into online view-able files for a quicker turnaround in determining benefits. Highly accomplished in Incident, Change Management, and Purchasing cycle. Attained multiple rewards in every position for outstanding performance.

Technical Project Management • Agile • IT Ops Management • Systems Architecture & Design • IT Sourcing •

Network Administration • Network/System Migration • Systems Analysis • Software/Hardware Maintenance &

Upgrades• Network & Data Security • Installation & Configuration • Root Cause Analysis/Diagnostics•

Procurement • SOW • Define and Controlling Scopes• creating WBS • Requirements Assessment • Cyber

Security • Software Customization/ Optimization • SDLC • Technical Research & Analysis Troubleshooting &

Issue Resolution • User Training • Project Management • Hyper-V • App V• Team Leadership • HIPAA

Regulations • Risk, Process and Change Management• Quality Assurance • Client Support & Satisfaction • Process Improvement • Collaborative Teamwork.

Experience

Sr. Technical Project Manager / Network Analyst II at Contra Costa County EHSD

March 2002 - Present (15 years 9 months)

CONTRA COSTA COUNTY EMPLOYMENT & HUMAN SERVES DEPARTMENT (EHSD), Pleasant

Hill, California • 2002 to Present

Contra Costa County is the 9th most populous county in California, with a population of approximately 1.1 M.

Network Analyst II

Full life-cycle project management on projects including, but not limited to, analysis of requirements, scoping, and scheduling, budgeting, risk mitigation, budget management, status reporting and strategizing activities. Recent Projects involve direct complex upgrade/migration and database conversion projects for various state-run entities, including the Community Services Department and Child Welfare System, including full migration of Active Directory and Exchange completely transparent to the user-base.

Continually analyze existing systems to strengthen system/application security, using a variety of network utilities.

Enhanced productivity by assessing needs in close consultation with all stakeholders, to design and implement SCCM for application and OS deployment methodologies (ZTI, LTI, HTI and UDI) and USMT saving Millions of Dollars by reducing Operation expenses by being able to install applications, inventories, targeted Application installations and Operating Systems remotely. Forefront TMG (formerly ISA2006) /Websense/Exchange2013/SCOM/Office 2016/365/Azure across the EHSD. Recognized for accomplishing many successful migration projects, converting hardware, applications, and databases from legacy systems to leading-edge technology, ensuring timely and accurate completion with minimal disruption. Implemented CalWIN for Contra Costa Counties 1.1 million residents. (CalWIN, the largest human services system in the United States, supports the work of nearly 30,000 employees responsible for providing timely services at more than 800 California locations. 20+ years of experience in authoring and executing computer systems validation, change control, and issue management deliverables following ITIL principles.)

7 recommendations available upon request

Sr. System Administrator at Zhone Technologies

September 2000 - September 2001 (1 year 1 month)

ZHONE TECHNOLOGIES, INC., Oakland, California • 2000 to 2001

International IT industry pioneer in innovative broadband and multi-service solutions.

Senior System Administrator

Furnished comprehensive IT services, including systems design, testing, troubleshooting, user training, consulting and technical support for networks, desktops, servers and Netscape mail servers/clients.

• Engineered and launched a successful Windows 2000 global domain, creating the SYSPREP image for the firm’s global Windows 2000 rollout.

Sr. Staff / Senior Manager (interim) at Charles Schwab

1997 - 2000 (3 years)

CHARLES SCHWAB & CO. INC., San Francisco, California • 1997 to 2000 Leader in financial/investment services for more than 3 decades.

Senior System Administrator

Oversaw all facets of development, production and maintenance of over 300 servers utilizing Novell, NT and UNIX platforms. Worked closely with executive management and other stakeholders in 8 key operating units to identify requirements and develop complex, highly functional technical solutions to optimize system/information availability.

As Project Lead, headed the major rollout of Windows NT 4.0 to servers enterprise-wide.

Appointed point person for all large IT projects in San Francisco.

4 recommendations available upon request

Sr. Network Engineer at McKesson

May 1994 - September 1997 (3 years 5 months)

MCKESSON HEALTH SOLUTIONS, San Francisco, California • 1994 to 1997

Currently the largest pharmaceutical distributor in North America, distributing one-third of the medicines

used every day. Senior Network Engineer

Designed Network Data Services (NDS) and reengineered the company’s NT domain structure. Provided network design, setup and project management for over 24 new remote operational sites and furnished network support/consultation to corporate entities throughout the United States. 2 recommendations available upon request

Projects

CalWIN

February 2003 to Present

Members: Marco Biagini, Ralph White, Don Adamich, Rodney Dixon

Met with all Stakeholders, Procured, and Installed, tested and externally audited the functionality and communicated progress to all stakeholders on a weekly basis.

CalWIN, the largest human services system in the United States, supports the work of nearly 30,000 employees responsible for providing timely services at more than 800 California locations. 20+ years of experience in authoring and executing computer systems validation, change control and issue management deliverables following ITIL principles

Hardware upgrade from legacy hardware to state of the art Hardware to Support CalWIN

February 2003 to Present

Members: Marco Biagini, Ralph White, Donlon Adamich, Rodney Dixon

Upgraded/migrated databases and Home and Profile and Exchange Server to the latest technologies completely transparent.

Install wireless access point in all 37 office locations

September 2006 to Present

Members: Eric, Marco Biagini, Eric Thomas Ralph White, Donlon Adamich, Rodney Dixon Deploy Wireless access points and TACACS in 37 Remote Locations.

Migrate all users that are part of the Child Welfare Services / Case Management System

November 2002 to Present

Members: Marco Biagini, Ralph White

Migrate Case-workers from State run Child Welfare Services / Case Management System to local systems including User accounts and Exchange.

HEAT Integration

March 2005 to Present

Members: Marco Biagini, Ralph White, Rodney Dixon, Eric Thomas

Flexible help desk software, easy to configure workflow automation, without a programmer.

Fast time to benefit IT service management.

Easy integration of web messaging center, simply updating databases.

Automatic e-mail monitoring of IT service request

Centralized reporting based on help desk best practice.

Comprehensive, powerful, IT service desk solution.

Customer Self-Service, ticket generation and monitoring

Knowledge Management for quicker, more cost-effective issue resolution.

Telephony capability at your Call Center.

IT Asset Management tools to streamline incident management.

EVA 4000/8000 SAN Integration and Training

June 2006 to Present

Members: Marco Biagini, Ralph White, Donlon Adamich, Rodney Dixon, Eric Thomas

Attend Training of the EVO4000/EVO/80000. Supervise the installation and integration of the SMS server and client software to access to SAN and properly allocate resources.

Replace Trend Software with MacAfee EPO

September 2007 to Present

Members: Marco Biagini

Write script to uninstall Trend Software and push McAfee to all Workstation and servers.

Migrate the Community Services Bureau from their own Forest into EHSD

May 2007 to Present

Members: Marco Biagini, Rodney Dixon, Ralph White, Eric Thomas, Don Adamich, DoIT

Migrate the Network and all servers onto new Network, Establish Forest Trust, and Install ADMT2.5 to migrate all user accounts including Exchange into an OU in EHSD.

Courses

BS IT, Network Management and Design Western Governors University, Salt Lake City, Utah

Network Design & Management

Baccalauréat français Bac ES et L série

Institut La Gruyère, Gruyères, Switzerland

Certifications

Project+

CompTIA License COMP001007355845 July 2008

Network+ (2009 Edition)

CompTIA License COMP001007355845 August 2008

CIW Professional

CIW – Certified Internet Web Professional Program License 327125 March 2008

CIW Database Specialist:

CIW – Certified Internet Web Professional Program License 327125 February 2008

CIW v5 Site Designer

CIW – Certified Internet Web Professional Program License 327125 March 2008

Sun Certified Associate for Java Version 1.0

Sun License Sun Certified Associate for Java Version 1.0 July 2008

Microsoft Certified Technology Specialist Windows Server 2008 Active Directory: Configuration

Microsoft License 1836918 July 2008

Upgrading Your MCSE on Windows Server 2003 to Windows Server 2008, Technology Specialist

Microsoft License 1836918 July 2008

Microsoft Certified Technology Specialist Windows Server 2008 Applications Infrastructure

Microsoft License 1836918 July 2008

Microsoft Certified Technology Specialist Windows Server 2008 Network Infrastructure

Microsoft License 1836918 July 2008

Microsoft Certified Technology Specialist Microsoft Windows Vista: Configuration

Microsoft License 1836918 July 2009

ITIL Foundation Certification

ITIL License 76023 October 2006

Systems Administrator: Security Microsoft Windows Server 2003

Microsoft License 1836918 May 2005

Systems Engineer: Security Microsoft Windows Server 2003

Microsoft License 1836918 May 2005

Systems Engineer: Messaging Microsoft Windows Server 2003

Microsoft License 1836918 January 2005

Systems Administrator: Messaging Microsoft Windows Server 2003

Microsoft License 1836918 August 2004

Systems Administrator Microsoft Windows Server 2003

Microsoft License 1836918 June 2004

Systems Engineer Microsoft Windows Server 2003

Microsoft License 1836918 August 2004

Systems Engineer Microsoft Windows NT 4.0

Microsoft License 1836918 July 2000

Professional MCP 2.0 -- Certified Professional Microsoft License 1836918 April 2000

Configuring Microsoft Windows Vista Client

Microsoft License 1836918 July 2008

Installing, Configuring, and Administering Microsoft® ISA Server 2000, Enterprise Edition

Microsoft License 1836918 May 2005

Implementing and Administering Security in a Microsoft Windows Server 2003 Network

Microsoft License 1836918 April 2005

Designing Security for a Microsoft Windows Server 2003 Network

Microsoft License 1836918 April 2005

Designing a Microsoft Exchange Server 2003 Organization

Microsoft License 1836918 January 2004

Implementing and Managing Microsoft Exchange Server 2003

Microsoft License 1836918 August 2004

Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 AD Infrastructure

Microsoft License 1836918 August 2008

Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure

Microsoft License 1836918 August 2004

Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

Microsoft License 1836918 August 2004

Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Microsoft License 1836918 June 2004

Managing and Maintaining a Microsoft Windows Server 2003 Environment

Microsoft License 1836918 June 2004

Installing, Configuring, and Administering Microsoft® Windows® XP Professional

Microsoft License 1836918 May 2004

Implementing and Supporting Microsoft® Exchange Server: 5.5

Microsoft License 1836918 July 2000

Implementing and Supporting NT™ Server 4.0 in the Enterprise

Microsoft License 1836918 June 2000

Internetworking with Microsoft® TCP/IP on Microsoft® Windows NT™ 4.0

Microsoft License 1836918 May 2000

Implementing and Supporting NT™ Server 4.0

Microsoft License 1836918 April 2010

Implementing and Supporting NT™ 4.0 Workstation

Microsoft License 1836918 April 2000

Networking Essentials:

Novell License n/a March 2000

CIW Foundation Exam plus Agreement

CIW – Certified Internet Web Professional Program License 327125 March 2008

CCNA Cisco Certified Network Associate

CISCO License CSCO10013196 February 1999 to February 2002

Problem Solving Leadership Workshop- PSL Gerald M Weinberg September 1999

CNE Certified Network Engineer

Novell License n/a July 1999

Honors and Awards

Director's Award

Contra Costa County

February 2006

The Directors Award

Contra Costa County

"For going the extra mile"

February, 2006

Languages

English

(Full professional proficiency)

German

(Native or bilingual proficiency)

French

(Professional working proficiency)

Spanish

(Limited working proficiency)

Italian

(Native or bilingual proficiency)

Education

Western Governors University

BS IT, Network Management and Design, 2008 - 2009 Grade: 4.0

Institut La Gruyère

Grade: Très bien - 4.0 equivalent

Honors and Awards

8+ Multiple Excellence in Service Awards for Charles Schwab

Consistently rated above or far above expectations

3 Promotions from Desktop Support Agent to Sr. Network Engineer at McKesson

Marco Biagini

Network Analyst II / Technical Project Manager at Contra Costa County EHSD ac3bow@r.postjobfree.com

13 people have recommended Marco

"Marco, thank you so much. I have missed working with you. You have an enormous amount of skills and knowledge and I always relied on you to give me the straight answers. Your talent and humor, I do miss. Hope you are doing well. Renee"

Renee Giometti, Division Manager, Contra Costa County Employment and Human Services, worked with Marco at Contra Costa County EHSD

"Marco Biagini is probably one of the most technically gifted individuals I have come across in my 20 years in Information Technology. He has an unparalleled work ethic, and is a dedicated problem solver. Marco has proven time and time again with his leadership that he can bring groups together to get difficult technical problems solved. Marco is a cheerful person and a joy to work with, and his dedication to his craft is infectious and has often motivated me to attempt to emulate his expertise and brilliance in information technology. Marco approaches small insignificant tasks with the same zeal that he does with large organizational directives. Marco has a wry sense of humor that is refreshing, and he is a confident person that puts you at ease. I am proud to be a colleague of Marco’s in information technology, and I am even prouder to call him friend."

Ralph White, Network Analyst I & II, Contra Costa County Employment and Human Services

Department (EHSD), managed Marco at Contra Costa County EHSD

"As the Consultant with Contra Costa County, I have had the pleasure of knowing Marco Biagini for the two and half years. He has been a tremendous worker and an asset to our IT department. I feel confident that he will continue to succeed in his career. At the County, he has proven to be a take-charge person who is able to successfully develop the Network department's plans and implement them. He has successfully demonstrated leadership ability by mentoring junior staff. Marco has also assisted us in the workflow design and implementation of the ASSIST program, in-house program to handle internal human resource movement such as hires, promotions, terminations, etc. It is for these reasons that I offer high recommendations for Marco Biagini without reservation. His drive and abilities will truly be an asset to your establishment. If you have any questions regarding this recommendation, please do not hesitate to contact me."

Zhanna Verzi, MSCPE, PMP, CSM, Consultant, Contra Costa County, worked directly with Marco at Contra Costa County EHSD

"Marco is a highly skilled Windows Server Administrator with extensive Windows Active Directory trouble shooting skills. He has implemented many automated update processes which have resulted in significant cost savings. He is Contra Costa County's most dedicated and reliable IT Administrator. I still wonder if he actually sleeps because I see him working remotely almost 24 x7."

Ed Woo, CIO, Contra Costa County, worked with Marco at Contra Costa County EHSD

"Marco Biagini is well versed and self-educated in Microsoft applications and is strong in AD, SMS and

Exchange. Marco over the years has provided articulate and well explained reasons and expertise on Microsoft issues, script creation and transferring this knowledge to others. He would be an asset to any company or organization he was employed with."

Don Adamich, Network Analyst II, Contra Costa County, worked directly with Marco at Contra Costa County EHSD

"Marco is an incredibly knowledgeable and talented Network and Server Manager with detailed administrative abilities that allowed a major enterprise environment to run smoothly with top notch systems."

James Bullard, Network Consultant, Contra Costa County, worked indirectly for Marco at Contra Costa County EHSD

"Marco is an highly talented and driven Network Engineer. I learned a great deal from him in my time at

McKesson and would enjoy working with him again - given the opportunity."

Michael Medwid, Network Engineer, McKesson, worked directly with Marco at Contra Costa County EHSD

""Marco brought tremendous focus and strong skills to even the most difficult situations. I respect and appreciate him for many reasons, but his willingness to keep moving forward and to be open to new ideas, various communication styles including “candid”, and thoughtful and balanced views was very helpful. Marco brings effective IT solutions through focus and hard work. He is tremendous."

Scott Ivan Zeitz, Sr, Manager IT OPS, Charles Schwab, Inc, managed Marco at Charles Schwab

"Marco was the most talented network design/support person I’ve ever worked with. Whether the requirement was to design, enhance or repair, Marco could assess the situation, take in the circumstances and provide a solution. Marco was cognoscente of budget concerns, design requirements, company protocol, and standards. Marco is straight forward, truthful and loyal. He would be my first choice each and every time to sit in on a planning session and/or severity 1 situation where a crisis was in full bloom. He would be the one to be in early and stay until completion. It was always a pleasure working with him."

Patricia Paisal, IT Network Manager, EDS, McKesson, Charles Schwab, CallTower, managed Marco at Charles Schwab and McKesson

"Marco was a senior member of one of my partner teams and was responsible for rolling out and supporting a wide range of applications to his user base. I always consider him one of the key "go to" individuals in his area, and he contributed heavily towards the success of many of our projects such as the NT 4 rollout."

Bob Lee, VP of IT, Charles Schwab & Co., managed Marco indirectly at Charles Schwab

"Marco is an extremely bright, innovative technology professional. He is kind of guy that takes initiative and can be counted on to solve a problem through to the end. I always enjoyed my interactions with him because I always knew he would do the best job that could be done, and do it right the first time."

Darren Mar-Elia, Director, Distributed Infrastructure, Charles Schwab, worked with Marco at Charles Schwab

"Marco was instrumental in my success at McKesson. He provided guidance and mentorship to me as an IT newbie. His actions under pressure, tenacity, and display of knowledge were an inspiration to me and to the engineering group. I witnessed these characteristics firsthand as he battled an unknown bug within the company’s Directory Services that degraded the network authentication services for 3 days. These services would have been completely unavailable had Marco not stepped up and provided continual workarounds as the product spun out of control. His observations and documentation provided the vendor knowledge base information and a tech note for other customers during the post-mortem review. This event and the way Marco attacked it left a lasting impression on how to approach the unexpected and unknown."

Dave Jordan, Senior Network Analyst, McKesson, worked indirectly for Marco at McKesson Health Solutions

"I worked with Marco at both McKesson and Schwab. He is a dedicated performer committed to providing top-quality work, delivered on time and within budget. His level of technical expertise is first-rate and he is always willing to help out colleagues. It was a pleasure working with him and I would welcome the opportunity to do so again."

Rob White, Network Engineer, McKesson Corp, worked indirectly for Marco at McKesson Health

Solutions



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