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Customer Service Microsoft Office

Queens County, New York, United States
November 14, 2017

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**-** **** ******, ***. C*, Jackson Heights, NY 11372

347-***-**** ~

Diligent and assertive Accounting and Corporate Finance Graduate with a Bachelor’s Degree in Psychology and completed coursework in: finance, accounting, taxation and statistics and a sincere interest in the financial markets.

Strong leader and mentor who others refer to for: guidance, strength and encouragement in overwhelming, uncertain situations. Articulate communicator and concise presenter.

Demonstrated expertise includes: performing in collaborative team environments, leadership and astute crisis dilemma solving skills with adaptability to rapid changes in fast paced, high pressured surroundings.


Leadership/Mentoring Problem Diagnosis/Resolution Quality Control Variance Analysis Client Services Relationship Development/Management Sales Special Event

Coordination Subordinate Evaluations Bloomberg Microsoft Office Word Excel PowerPoint Outlook


University College Cork Department of Accounting, Finance and Information Systems – Cork

Higher Diploma in Accounting and Corporate Finance 2017

Waterford Institute of Technology Department of Humanities and Social Sciences – Waterford

Bachelor of Arts (Honours) in Psychology Statistics 2015


HedgeServ – Cork

Intern Fund Accountant 06/2017 – 09/2017

Paid internship, worked on three investment funds with $70 million assets under management

Performed cash, position and market value reconciliations between HedgeServ, brokers and clients

Prepared daily profit and loss reports

Evaluated/analyzed information, identified and reconciled break items in a timely manner

Calculated and processed income and expense accruals including fee calculations and trading accruals

Ensured all positions were priced correctly

Verified corporate actions to ensure accurate processing

Producing daily, weekly and monthly NAV calculations, as per specified NAV checklist

Tesco – Killarney

Customer Service Assistant 10/2016 – 06/2017

Assisted the management team in maximizing the stores sales

Consulted and analyzed with customers on the services and products offered by the organization

Operated till systems, including cash accumulation reviews at the end of each shift

Processed payments of various kinds including cash and credit cards

Communicated with management on how to improve efficiency

Provided friendly, efficient customer service and modeled consistent work ethic, drive and initiative

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