Michelle A. Pascua

ac3bmh@r.postjobfree.com **** Belbrook Way, Milpitas Ca. 95035 408-***-****

https://www.linkedin.com/in/michellepascua

Objective

To obtain a position where I can fully utilize my skills and experiences in customer service, administrative assistance, marketing, and social networking.

Summary

I have excellent communication, organizational, and interpersonal skills. I am self-motivated, reliable, and professional and enjoy problem solving and challenges. I thrive and work in fast-paced environments and am able to maintain a positive attitude under pressure.

Highlights

Customer Service

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Microsoft Office 2016

Remedy Case Management

Adobe Acrobat

Google applications

Cisco Unified Communications

(Jabber, Spark and WebEx

conferencing)

Cisco Smart Support

Administrative office skills

Service Now – IT Service Management

Education

The Art Institute of California-Sunnyvale, California October 2009 - March 2012 Associate of Applied Science, Graphic Design

● Hardware experience, Mac and PC computers, digital and film photography, printmaking, Black/white and color printers, bindery and finishing machinery, manual and electronic paper cutters, crafting, and working with servers and networks.

● Brainstorming ideas as well as organizing projects from start to finish. Experience

CompuCom at Cisco Systems, San Jose California February 2016– Present Analyst IT

● Work closely in providing and meeting each customer’s needs on a daily basis.

● Assist and train customers on how to use basic Cisco applications and software such as Cisco Jabber, WebEx, Spark, AnyConnect and VPN remote access.

Michelle A. Pascua

● Create, update, reassign, resolve and close incident cases using Remedy Alliance ticketing database.

● Maintain daily logs and documentation with attention to detail for metric reports.

● Provide and assist Cisco client’s with re-imaging their system with Windows 10 or Windows 7, and assist with data transfers as instructed by Supervisor or Manager.

● Analyze, detect, identify and resolve technical problems and deficiencies.

● Responsible for defining, developing, configuring and supporting computer applications on behalf of Cisco systems.

● Assists with special projects assigned by lead and manager (ex. Scheduling and planning team meetings, and events using MS Outlook calendar).

● Perform and execute daily duties assigned by team lead. Novitex at Cisco Systems - San Jose, California July 2014 – February 2016 Front Desk, Office Administrator

● Greeted every customer and guest with a friendly smile and outgoing personality.

● Answered internal and external customer calls and transfer them to the appropriate parties.

● Data entry and word processing using Microsoft Suite.

● Maintained daily logs and documentation with attention to detail for metric reports.

● Provided daily customer service in a high volume environment.

● Adhered to business practice guidelines and policies.

● Assisted executive administrators and VP’s with conference room scheduling, checking in guests, and escorting guests to events.

West Mountain Sign - San Jose, California October 2013 – July 2014 Jr. Graphic Designer, Sign Consultant

● Provided design support and full design when called for such as logo, branding identity, layout, brochures, banners/posters, and invitation/stationery design.

● Scheduled customer site surveys as well as reviewed, prioritized, and executed production tasks every day.

● Responsible for the social media and digital marketing aspect of the business, used applications such as Twitter, Facebook, Yelp, and Instagram.

● Planned, documented, and budget all aspects of specific projects and creating a schedule making sure that each project met the deadline.

● Designed and print large format digital graphics with a Roland VS-540.

● Responsible for vinyl cutting and laminating highly detailed prints.

● Maintained and developed business relationships with preferred clients, businesses, and vendors. Google - Mountain View, California April 2012- October 2013 Quality Analyst, Master Control Operator

● Worked with digital tablets, ensured book and magazine copy was free of errors, images were cropped and sized correctly, and layout was visually appealing.

● Strong ability to meet deadlines on a daily basis.

● Ran QA tool and answered key quality questions about images, entered data key metadata and other information as requested with high accuracy.

● Identified and tagged different elements of material assigned as well as identified critical problems images.

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