Bill Maneval - CPPM
Minneapolis, MN
E-mail: ac3bl3@r.postjobfree.com
Home: 612-***-****
Career Summary
IT Consultant with over 15 years of IT experience providing hands on hardware and software support on desktops, laptops, tablets, and mobile devices.
Experience troubleshooting hardware and software: Windows 10, 7, Vista, XP environments.
Computer, laptop, tablet repairs, complete rebuilds, creating and deploying images for; Dell, Panasonic, IBM, HP
Technical documentation of changes to workstations, servers, network, peripheries, and software configs
A.A.S and Associates in Computer Network Support including Microsoft, Cisco, and CompTIA coursework
Project Management training for better implementation of IT Projects
Received HP certification March 2015
Received CompTIA A+ certification April 2016
Excellent empathic customer service skills, having received numerous documented notes/awards of gratitude from numerous positions
Technical Skills
Windows versions: 10, 8, 7, Vista, XP, Windows Server 2008 R2, Many different distros of Linux
Software: Microsoft Office (365, 2016.2013, 2010, 2007, 2003)
Hardware: Laptops; Various manufacturers Desktops; Various manufacturers Servers; Blade, Rack Mounted, and Standalones of various manufacturers Network Cabling in corporate environments, SOHO networking,
Professional Accomplishments
MN.IT@MnDOT IT Service Desk Beacon Hill Staffing March 2017 – Present
IT Desktop Support Specialist/Consultant
Customer-Facing role assisting with update of hardware, operating system, and software titles for a managed project
Responsibilities:
Provide PC support for hardware/software support needs.
Image, configure, troubleshoot hardware issues, setup and troubleshoot peripherals, perform routine maintenance, assist with upgrades, field support, incident response escalated to MN.IT@MnDOT IT Service
Install Microsoft Windows operating systems (Windows 7, Windows 10) onto desktop/laptop/mobile devices with Microsoft SCCM
Break/Fix desktops/laptops/mobile devices including warranty repair and coordinating On-Site support with Dell vendors
Process incoming requests for access request forms, self service requests, customer follow up, and monitoring systems;
Assist in department wide projects, and perform duties assigned to meet the objectives of MN.IT@DOT's IT Service Desk
Remote assistance
Customer facing support responding to requests, incidents, or seeking knowledgeable information on processes
Determine stakeholder requests and needs and provide set of options to choose
Project Coordination between staff and stakeholders
Managed and created spreadsheets to exhibit project status
Trained colleagues on newly adopted processes, software and hardware tools
Freelance IT Consultations 2002 - Present
IT Desktop Support/Consultant
Provide hands on and phone support for hardware and software issues, with emphasis towards great Customer Service and expeditious response time, to various clients including; Greg Vesey Insurance (Enumclaw, WA) Micromind Computers (Bellevue, WA) Centrix LLC (Kirkland/Kent, WA) KR Parady Accounting (Bloomington, MN) QMS Consulting (Twin Cities area, MN) Action Auto (MPLS) Freelance
Responsibilities:
Troubleshoot Hardware/Software issues
Install/Configure/Replace Hardware and Software
Network/Internet Connectivity
Install/Configure/Troubleshoot/Replace Peripherals
Backup and recovery of user data
Persona/Remote/Phone Support for Personal and Business Clients
Future Device Consultations
Documentation of processes and changes
Children’s Hospital of Minnesota September 2013 – August 2016
Go-Live Support and Off-Site PC Image Specialist Robert Half Technology Converted to FTE June 2014 as Technical Support Analyst
Imaged and built PC’s, laptops, and tablets to spec and provided phone, hands-on, and remote support for users in newly acquired Clinics as part of the network. WinXP & Win7 environment PIP Project Skytower Project Windows 7 Project
Responsibilities: Support 6000+ users and equipment
Exceptional Customer service
Strong Work ethic
Special Projects: Voluntary and Assigned
Daily Duties included, but not limited to:
Pushed software packages via Altiris
Supported newly deployed devices and all peripheries
McAfee/Symantec HDD encryption Administration
Move, Add, Changes in AD
Troubleshoot hardware, software, network, and/or user errors
Extremely cognizant of patient care, patient data, and footprint within medical facility
Worked interdepartmentally to coordinate hardware/software
On-Call rotation post operation hours and 48 hours through weekends, successfully
MDM via AirWatch secured app
Various IT Contract Positions 2010 – 2013
IT Support Technician Robert Half Technology Stein Industries – Jul – Sep 2013
Handled daily maintenance of enterprise networked devices
MAC of Mitel Phone administration for users
MAC AD/Exchange servers for users
Researched and presented resolutions for atypical issues
System Support Specialist Robert Half Technology Regis Corporation – May – Jul 2013
Phone and remote support of POS install project nationwide
Added/Edited entries in proprietary user knowledge base
Altered technical verbiage to communicate to non-technical personnel
Documented resolutions in HEAT Ticketing system
ITSD Support CompuCom / Insight Global Agency U.S. Bank – May – Aug 2012
Technical support of desktops, laptops, printers, applications, and related technologies
Documented resolutions in HP Service Manager ticketing system
Installed/transferred SW titles/licenses via Marimba and License and Configuration Management Server
Reassigned workstation/laptop profiles for new employees and contractors
Operation Center Representative Virtual Radiologic – Dec 2010 – Feb 2011
Password resets
Verified placed orders
Strong communication with medical community via, phone, email, IM, and detailed notes in patient studies
Locate Technician/IT Desktop Support USIC, Inc. – Feb – Aug 2010
Critical communication skills between vendors, customers, and internal system
Laptop hw/sw support in field as well as central office
Technical documentation for local field techs
7 County Process Servers May 2007 – November 2009
Process Server/IT Desktop Support
Responsible for Office management and delivering legal documents to individual(s) provided by a court or administrative body’s jurisdiction including court orders, summonses, and subpoenas but also was responsible for the clients hardware and software infrastructure.
Statewide Rent-A-Fence, Seattle, WA May 2003 – April 2007
Installer/IT Support
Hired on for customer service and installation of products but split time managing the companies IT systems providing hands on support for hardware and software issues.
Alstom-Esca, Kirkland, WA October 2001 – April 2003
Hardware/Software Technician
Assisted with Turn-Key I.T. solutions for international energy conglomerates, server to workstation staging for deployment by field engineers
Education
Bellevue College, Bellevue, WA
Associate in Arts and Sciences, General
Associate in Arts and Sciences, Computer Network Support – (Coursework included Microsoft MCSE, Cisco CCNA, and CompTIA A+ Curriculum)
Graduated Cum Laude
University of St. Thomas, Minneapolis, MN
Mini-MBA Project Management (CPPM Accreditation)