Customer Service Supply Chain
Resume:
WILLIAM MATTHEW BOWERS
**** ********* **** *****, **************, Tennessee 37075
Email: ***********@*****.***
Share learned skills and experiences in the areas of employee supervision, program administration, inventory control & warehousing, customer service and expert writing and oral skills as part of a customers first team in a highly respected & reputable organization.
QUALIFICATIONS HIGHLIGHTS
• 20 years’ professional experience in work group supervision and management of occupational programs
• 20 years’ Forklift operations
• Engages Associates on a daily basis
• Responsible for developing talent in every position held
• Delivers Consistent Results while creating collaborative relationships
• Sets priorities and organizes received requests during every workday by urgency in regards to company objectives
• Has Technical knowledge of retail, supply chain, logistics, HR, safety programs, theft and fraud investigation and prevention and related functions
• Has the ability to listen actively to customers, retail, and supply chain issues, efficiently troubleshoot problem and add solutions in a timely and customer focused manner
• Demonstrates effective analytical, verbal, and written communication and supervisory skills conducive to working within diverse work groups, including the ability to effectively communicate with Senior Management
• Detail-oriented individual, completes all assigned tasks within applicable guidelines, rules and regulations, and time frames
• Consistently promoted to positions of increased responsibility, knowledge, skill and ability
• Computer skills to include PC platform equipment/peripherals, Windows based programs, MS Office Word, internet research, & data retrieval applications.
Staff Supervision
• Ensured proper manning levels were maintained by generating employment schedules appropriate to the scheduled daily production goals.
• Managed day-to-day areas of responsibility for all staff, in order to keep up with logistical requirements of manufacturing process.
• Conducted daily and weekly meetings with area/section managers to discuss sales, promotions, and other issues as they arose to include proper warehouse circulation.
• Planned and coordinated assignments for over 20 employees accommodating for scheduled off times for staff, such as scheduled sick and vacation times.
• Evaluated workers’ performance at assigned positons and tasks.
Administration
• Maintained both computerized and manual logs, records, orders and reports
• Evaluated data, prepared and presented to upper management information of any findings
• Managed, documented, and issued all equipment requested by each department.
• Maintained logs of organization’s assets, & reported any discrepancies i.e., operational safety, upgrades, scheduled maintenance needs.
Warehouse Operations and Inventory Control
• Supervised the safe loading and unloading of all department trucks at the shipping and receiving docks/platforms.
• Prepared all required paperwork for shipments.
• Ensured a 98% level for all required inventories on a daily basis by maintaining correct records on a daily basis.
• Kept production levels at their optimum by ensuring all required materials were distributed to proper machinery in a timely manner as scheduled.
• Maintained proper inventory levels by tracking on-hand stock and ordering proper quantity and type items as necessary.
• Reviewed all logs and records for any safety issues and reported same to the Maintenance Department promptly
• Reconciled all merchandise orders and receipts and tested materials received to ensure company standards compliance.
• Hand selected as traveling inspection team member to conduct random inventory & proper storage spot-checks at outlying facilities.
EDUCATION &TRAINING
• Wal-Mart Management Team Training Program
• Business Management at Morehead State University, Morehead Kentucky
• U.S. Marine Corps Staff Non-Commissioned Officers, Sergeants, and Corporals training courses
• U.S. Marine Corps Aircraft Maintenance and Administration course
• 20 years’ Forklift experience
AWARDS &ACCOMPLISHMENTS
• Received 2 military meritorious promotions, several performance-related awards and recognition certificates
• Attended annual drug abuse and workplace sexual harassment awareness and prevention training
• Held United States Top Secret Security Clearance
EMPLOYMENT HISTORY
Site Manager, The Parking Guys Valet Services (February 2017 - Present)
Logistics Coordinator, FOSS Manufacturing (November 2013 - November 2016)
Co- Manager, Wal-Mart Super Center (September 2005 - September 2013)
Avionics & Logistics Supervisor United States Marine Corps (April 1991 - July 2005)
Aircraft Maintenance & Administration Supervisor
Infantry & Military Senior Staff Non-Commissioned Officer
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