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Customer Service Supply Chain

Hendersonville, Tennessee, United States
$15 per hour
November 14, 2017

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**** ********* **** *****, **************, Tennessee 37075



Share learned skills and experiences in the areas of employee supervision, program administration, inventory control & warehousing, customer service and expert writing and oral skills as part of a customers first team in a highly respected & reputable organization.


• 20 years’ professional experience in work group supervision and management of occupational programs

• 20 years’ Forklift operations

• Engages Associates on a daily basis

• Responsible for developing talent in every position held

• Delivers Consistent Results while creating collaborative relationships

• Sets priorities and organizes received requests during every workday by urgency in regards to company objectives

• Has Technical knowledge of retail, supply chain, logistics, HR, safety programs, theft and fraud investigation and prevention and related functions

• Has the ability to listen actively to customers, retail, and supply chain issues, efficiently troubleshoot problem and add solutions in a timely and customer focused manner

• Demonstrates effective analytical, verbal, and written communication and supervisory skills conducive to working within diverse work groups, including the ability to effectively communicate with Senior Management

• Detail-oriented individual, completes all assigned tasks within applicable guidelines, rules and regulations, and time frames

• Consistently promoted to positions of increased responsibility, knowledge, skill and ability

• Computer skills to include PC platform equipment/peripherals, Windows based programs, MS Office Word, internet research, & data retrieval applications.

Staff Supervision

• Ensured proper manning levels were maintained by generating employment schedules appropriate to the scheduled daily production goals.

• Managed day-to-day areas of responsibility for all staff, in order to keep up with logistical requirements of manufacturing process.

• Conducted daily and weekly meetings with area/section managers to discuss sales, promotions, and other issues as they arose to include proper warehouse circulation.

• Planned and coordinated assignments for over 20 employees accommodating for scheduled off times for staff, such as scheduled sick and vacation times.

• Evaluated workers’ performance at assigned positons and tasks.


• Maintained both computerized and manual logs, records, orders and reports

• Evaluated data, prepared and presented to upper management information of any findings

• Managed, documented, and issued all equipment requested by each department.

• Maintained logs of organization’s assets, & reported any discrepancies i.e., operational safety, upgrades, scheduled maintenance needs.

Warehouse Operations and Inventory Control

• Supervised the safe loading and unloading of all department trucks at the shipping and receiving docks/platforms.

• Prepared all required paperwork for shipments.

• Ensured a 98% level for all required inventories on a daily basis by maintaining correct records on a daily basis.

• Kept production levels at their optimum by ensuring all required materials were distributed to proper machinery in a timely manner as scheduled.

• Maintained proper inventory levels by tracking on-hand stock and ordering proper quantity and type items as necessary.

• Reviewed all logs and records for any safety issues and reported same to the Maintenance Department promptly

• Reconciled all merchandise orders and receipts and tested materials received to ensure company standards compliance.

• Hand selected as traveling inspection team member to conduct random inventory & proper storage spot-checks at outlying facilities.


• Wal-Mart Management Team Training Program

• Business Management at Morehead State University, Morehead Kentucky

• U.S. Marine Corps Staff Non-Commissioned Officers, Sergeants, and Corporals training courses

• U.S. Marine Corps Aircraft Maintenance and Administration course

• 20 years’ Forklift experience


• Received 2 military meritorious promotions, several performance-related awards and recognition certificates

• Attended annual drug abuse and workplace sexual harassment awareness and prevention training

• Held United States Top Secret Security Clearance


Site Manager, The Parking Guys Valet Services (February 2017 - Present)

Logistics Coordinator, FOSS Manufacturing (November 2013 - November 2016)

Co- Manager, Wal-Mart Super Center (September 2005 - September 2013)

Avionics & Logistics Supervisor United States Marine Corps (April 1991 - July 2005)

Aircraft Maintenance & Administration Supervisor

Infantry & Military Senior Staff Non-Commissioned Officer

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