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Customer Service Data Entry

Bay City, Michigan, United States
November 14, 2017

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*** ***** ********, *** ****, MI *8708


EDUCATION: Davenport University GPA 3.57

Bachelors Degree in Business Administration Graduated 2003

Concentration in Computer Networking

Associates of Applied Science Graduated 2001

Computer and Networking Technology


• Computer Support & Network Setup

• Audio Visual Support

• Microsoft Office Suite

• Data Entry & Records

• Educational Software Support

• Customer Service& Collaboration


Computer Technology

• Managed computer lab and provided tech support for instructors and users

• Set up and administered Deep Freeze and LAN School for security

• Experience with 98, XP, 7 and 10 OS

• Set up of wired network including switch set up and constructing cables

• Download, set up and support of online standardized state testing

• Support of office copier and various printers, including network support

• Proficient in Microsoft Word, Excel, Access, PowerPoint, and Publisher

• Use of imaging software to set up computers

Customer Service & Administration

• Strong organization and adaptation skills in a fast-paced and changing work environment

• Exceptional verbal and written communication when translating technical terminology to everyday language

• In depth knowledge and ability to learn new and emerging computer technology

• Accurate data entry and record keeping to meet company standards and deadlines

• Effective when relating with managers, clients, customers, and team members of all backgrounds

• Showed leadership and made valuable contributions and a positive difference in the work environment


Paraprofessional/Computer Tech Support SVRC Industries, Inc. 2011 – 2017

Technology Assistant USA Schools 2010 – 2011

Administrative Assistant YWCA of Bay County 2007 – 2009

VOLUNTEER VOICE, Inc., Breast Cancer Awareness, YWCA of Bay County, Bay County 4H,

EXPERIENCE: Mitten Bay Girl Scouts, Tuscola County Chapter of S.A.D.D., Tuscola County Child Abuse and Neglect Program, Saginaw County Run for Heart

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