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Human Resources Customer Service

Henderson, Nevada, United States
November 14, 2017

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Tonya Archer

**** **** **** **. *********, NV ***52 702-***-****

Dynamic Administrative Coordinator with a decade of experience in assorted administrative duties. Actively interacts with co-workers, customers, clients and other key personnel. Well versed in Multiline phones, QuickBooks, Outlook, Excel and Word that have been used in scheduling, accounting, inventory tracking, data collection and management capacities.


Assistant Office Manager GMRA 01/2016-Current

To help monitor an office staff of 12 and ensure they meet deadlines. To keep communication between the office and the client. Report directly to the owner of the business as to updates on projects. To help maintain, invoicing for accounts payable, accounts receivables and payroll using Quickbooks. Answer phones, and help to improve the filing system. Create an electronic filing system for all records. Build and maintain relationships between GMRA and business clients. Responsible for preparing, forwarding and tracking all submittals and RFI’s on construction projects from contractors and engineers.

Team Lead Target 10/2013-02/2016

To maintain a crew of 40 people to unload the delivery truck and resupply shelves. Moderate adequate employees to finish the restock within the allowed time. Report to Executive Team Lead on any going on within the crew. Evaluate employees and their strengths to decide where to place within the team. Monitor quality performance with the product when unloading truck and restocking shelves.

District Manager the Oklahoman 04/2006-08/2007

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Served as central point of contact for all outside vendors needing to gain access to the building. Maintained an up-to-date department organizational chart. Received and screened a high volume of internal and external communications, including email and mail. Properly routed agreements, contracts, and invoices through the signature process to include accounts payable responsibility for processing invoices and issuing all payments for independent contractors and corporate billing for district. Made copies, sent faxes and handled all incoming and outgoing correspondence with corporate and customers. Managed the day-to-day tactical and long-term strategic activities within the routes. Maintained routes as needed should a contractor be unavailable.

Human Resources manager House cleaning and more 10/2002-11/2005

Hire employees to both maintain interior house cleaning clients and lawn clients. Monitor quality performance with employees. Track time and prepare payroll and invoicing using Quickbooks. Monitor and inventory supplies. Ensure accounts receivable and accounts payables were processed in a timely manner. Sale new customers on services provided. Designs, plans, and implements human resources programs, training, and health and safety. Ensures human resources strategies align with organizational business goals. Evaluates human resources processes and strategies to determine improvements to be made and reports findings to top management. Ensures that project/department milestones/goals are met and adhering to approved budgets.

Trust Accountant Witt Mares and Company 04/2000-01/2004

Pension accounting to prepare forms for CPA to review. Prepare end of the year statements for client’s employees. Maintained accounting on 63 clients throughout the year. Set up and reconcile detailed accounting records to include balance sheet, profit and loss statements for all participants, and general ledgers. Generate complex unit-valuations and reports through PC and mainframe computer programs. Develop client support packages for audits and support external auditors during audits. Reconcile accounts to systems applications and resolve discrepancies out of balance conditions. Perform tolerance tests to check for outliers and errant data conditions. Use financial accounting, system convention, and operating reports. Check forms and reports and discuss with management on format and distribution to identify compliance issues. Review and oversee client fee calculations and reports for departmental revenue. Check and manage trust account files working with Free Asset Movement and online access.



Major: Business Management

Minor: Accounting

Related coursework: Accounting and marketing electives.


Major: Business Management

Minor: Accounting

Related coursework: Heavily accounting based for electives, all core classes finished.


Major: General Education

Minor: Business, Accounting, and Marketing electives

Related coursework: Member of DECA, Business Studies, Accounting 1 and Accounting 2

Skills & Abilities

Answer a 13-line phone with proper etiquette and provide excellent customer service. Knowledge of how to navigate and use programs such as Access, Excel, Word, Outlook, Abode, Blubeam and am also QuickBooks Online Certified.

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