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Customer Service Sales

Pittsburgh, Pennsylvania, United States
40,000 - 60,000
November 14, 2017

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Michael Weider

*** ****** ***

Lower Burrell, PA 15068 412-***-****

Summary of Qualifications

To obtain a Manager role to help drive growth of the company. Creative leader with a passion to take care of customers and associates. Drives a team attitude and takes pride in community outreach and development of his team.

Skill Sets

Store Management

Associate Relations

Cash balancing

Inventory Management

Asset Protection


Specialty Sales

Coaching & Development of employees



North Hills High School:

DEGREE: Diploma

Beattie Technical School:

DEGREE: Certification of Carpentry


Busy Beaver Building Centers

General Store Manager – New Kensington, PA. August 2016-August 2017

Customer service – listen to the needs and wants of the customer

Conflict Management / resolution

Lead by example – drives sales and average ticket by promoting add on sales and bargin / store focus items

Managing P&L to profit levels

Planning, communicating and executing all sales ads and Merchandising through out the store

Conduct weekly sales and management meetings

Coordinating community events

Hire new associates and installers

Training and development of all new associates

Inventory / shrink management recognizing and handling internal / external and paperwork errors

Managing defective product

Payroll / book keeping / manage store deposits

Manage and write schedule to a payroll dollar amount

Oversee direct reports – senior sales manager; sales manager; customers service manager

Write and deliver all performance reviews and coaching counseling write ups to staff

The Home Depot

Specialty Assistant Manager- Allison Park, Pa September 2014-August 2016

Departments – Floor & Wall, Kitchen & Bath,

Appliances, Millwork & Pro

Customer Service

Conflict Management

Drive maximum profitability

Driving Specialty & Installed Sales

Event Planning

Community Outreach

Peer Coaching

Whole Store Appearance

Direct Report Reviews

Coach & Development of Direct Reports

Merchandising Assistant Manager- Greensburg, Pa August 2013-September 2014

Departments – Lumber, Paint, Hardware, and Pro

Customer Service

Conflict Management

Whole Store Appearance

Direct Report Reviews

Quarterly Merchandising Plays/Cross Merchandising

Peer Coaching

Coach & Development of Direct Reports

Talent Management

Department Supervisor- Ross Park, Pa March 2008-August 2013

Department Supervisor of Lumber,

Flooring, Garden and Hardware

Customer Service

Coach & Developed Direct Reports

Maintained Department Appearance

Management Inventory/Out of Stocks

Product Ordering

Paperwork (shrink plan, inventory opportunity worksheet, etc)

Direct Report Reviews

Conflict Management with variety of personalities

Specialty Sales

Merchandising/Bay resets

Receiving Associate- Ross Park, Pa September 2007-March 2008

Inbound/Outbound Freight

Organize Stage Freight on floor

Pack-out Freight

Trash Removal from Sales Floor

Key-Rec incoming PO’s

Lumber Sales Associate- Ross Park, Pa November 2006-September 2007

Customer Service

Packed down/stock shelves

Operated Forklift & Reach Truck

Open/Close Department

Coached new hires

Maintained grand opening ready appearance

Lot Associate- Ross Park, Pa April 2006-November 2006


Clean up carts

Loading vehicles/Customer Service

Maintain appearance of Front Apron

Assisted/Covered Sales Departments

Berkley Hills Pharmacy – North Hills, Pa April 2004-April 2006


Customer Service





Sheetz – Ross Township, Pa April 2008-August 2008

Associate (part-time)




Food Prep

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