Roderick Felder

**** * **. ******* *** Laveen, AZ 85339

Phone: 602-***-**** or 602-***-****

ac3be5@r.postjobfree.com

OBJECTIVE

Seeking a challenging career position within a Company, where professional experience, strong customer service background, meticulous attitude, education and abilities would be an advantage to the growth of my employer and me

Experience:

Currently working on getting my grade 1 certificate in waste water.

Customer Service Representative

Polished, professional customer service rep offering

1. Seven years of experience providing customer support in busy call center environments for various employers.

2. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

3. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

4. Excellent communicational skills and an overall people person with an upbeat positive attitude.

Jack in the Box Oct 2011-August 2012

Provided customer service, Worked night shift, inventory, cleaning, stocking, making sure product was produced in a timely fashion.

First Financial Asset Management Nov 2010-July 2011, Customer Service Rep, Phoenix, AZ

Provided customer service, processed inbound and outbound customer payments, and worked on pre charged off collections

Top To Bottom Moving Company Jan 2010-Nov 2010, Mover, Mesa, AZ

Oversaw and assisted fellow employees with relocating customers’ belongings to a new location utilizing the company truck

Customer Service Representative Aug 2008-Sept 2009, IOS Marketing, Mesa, AZ

Handled incoming calls from internet company customers. Used consultative selling techniques to provide leads for telesales personnel.

Driver Sept 2008-Feb 2009, Foam Experts, Mesa, AZ

Responsible for demolition of roofs, driving supplies and equipment to and from work sites, installing foam insulation to commercial and residential buildings, inspecting buildings to ensure quality and housing codes are up to standards and interacting with management regarding everyday duties.

Laborer March 2008- Aug 2008, City of Casa Grande, Casa Grande, AZ

Cleaned city streets from debris, grounds keeping, trash removal and overall city maintenance.

Driver Sept 2005- July 2006, Stardust Co, Mesa, AZ

Delivered appliances to customers, picked up used/refurbished household appliances, loaded and unloaded forklift, labeled, tagged and stocked merchandise, and worked within shipping and receiving department.

Driver/ Mover Jan 2004- Aug 2005, Starving Student Moving Company, Tempe, AZ

Aided in the relocation of residents including moving furniture and household items locally and interstate. Also, provided customer service to clients, inventory audits and quality control.

Customer Service Representative March 2003-Feb 2004, Affinitas, Mesa, AZ

Sales representative for Cox Communications and Gevo Coffee. Handled customer phone calls and complaints and resolved any issues that may have occurred, also assisted customers with sales of products.

Collections Representative Feb 2000- Aug 2001, Ltd Financial Services, Mesa, AZ

Maintained monthly quota collecting on customers’ past due accounts for various companies, including Macy’s, Avon, and Bank of America.

Education:

Central Arizona College, 2007, Coolidge, AZ

Completed and received GED

Arizona Culinary Institute, March 2009- Nov 2010, Scottsdale, AZ

Schooling to become a cook, learning to interact in different surroundings and cultures. Also placed on jobs depending on availability at restaurants and social even

Skills:

Providing excellent customer service using multi-line phones, Microsoft Word, Excel and Internet Explorer. Operating a forklift/ pallets, operating warehouse machinery, tools, and a compactor, shipping and receiving, and inventory

References:

Available upon request

Contact this candidate