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Customer Service Manager

Palm Bay, Florida, United States
November 14, 2017

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*** ****** *** **

Palm Bay, FL 32907

Phone: 619/884-0732



A responsible, challenging position with opportunities for growth, and advancement; while optimizing my many skills and experiences.

Skills and Knowledge:

• Proficient in several Microsoft applications and industry specific programs.

• Innate management skills including hiring, training, supervising, directing, mentoring, encouragement, coaching, and inspiring others.

• Excellent asset and time management skills throughout career, including scheduling up to 100+ employees weekly.

• Effective, Efficient, and self-motivated to learn company specific systems.

Employment History

2013-2015. Optum Rx, Customer Service Specialty Pharmacy San Diego CA

Assisted in order processing and status

2010-2012 Rural Metro Corporation, Billing, San Diego CA

Initial processing of ambulance bills, assisting with MEDI-CAL appeals

2006-2010 GE Fleet Services, Eden Prairie, MN

Driver Support Center Representative. Assist drivers, fleet representatives regarding their leased vehicle. Including but not limited to GE Fuel card, title and registration, new vehicle ordering.

2006 Spherion Temporary Services, Bloomington, MN

Customer Service Representative assigned at a mortgage company. Took calls related to real estate appraisals from lenders, real estate agents and appraisers.

2005-2006 America’s TPA/PPO, Bloomington, MN

Client Service Supervisor

Trainer of staff, Assist account management staff with group meetings. Audit claims for groups with Executive plans. Compose weekly and monthly reports for the department.

2003-2005 CBSA, Inc., Plymouth, MN

Call Center Level II Representative.

Express Desk, SOS Team, Priority Calls, Assist Advocates, Team Trainer.

1997-2003 HealthPartners, Inc., Bloomington, MN

Level II Member Services Representative.

Department Scheduler, Resource Line (Help Desk), Membership Accounting-Member Services Liaison, Team Trainer, and Mentor.

Member Services ‘Exception Process’ Reviewer.

1997-1998 Aetna USHC, San Diego, CA and Minneapolis MN

Customer Service Professional.

Contact person for Senior products in HMO Center for San Diego (including Arizona service areas.) Relocated to PPO Center, Minneapolis, MN

1995-1997 Ansel Adams Gallery, Yosemite National Park, CA

Shipping /Receiving Clerk, Sales.

Part of team, which exceeded annual sales record!

1994-1996* Blockbuster Video, San Diego, CA

Store Manager. *Also 1985-1989.

Extensively trained in-house staff and manager-in-training candidates.

Start up manager for several new, regional, and expanded locations.

Education History

1991-1993 Larsen’s Training Center, Orange, CA

Awarded certificates in PC Basics, Advanced WordPerfect 5.1 and Lotus 1-2-3.

Trained in credit, collections, and medical claims processing.

2004, 1975-1980 San Diego Mesa College, San Diego, CA

Completed courses in General Education with an emphasis in Psychology.

Received Associates Degree 2004.

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