RODRIGUES IMANUIL CASON

SKILLS

• Microsoft Office

• Product Management

• Client-Centric Approach

• Quality Assurance

• Product Quality

• Process Improvement

• Regulatory Compliance

• Strong Leadership

• Cross-Functional Collaboration

• Technical Expertise

• Strategic Thinking

• Sales Expertise

Experienced client specialist with a customer-centric approach. skilled in building relationships and providing continuous support. Proven ability to identify upselling and cross-selling opportunities. Committed to resolving client issues and contributing to product improvements. Meticulous in maintaining accurate records and ensuring client satisfaction.

WORK HISTORY

June 2014 - July 2021

Client Success Specialist David Brown LLC, Columbus, OH July 2005 - September 2012

Client Support Associate General American Mortgage, Pittsburgh, PA April 1999 - February 2005

Corporate Trainer DF&R (Douglas, Frank & Reed) Hospitality, Texas, Dallas

Established strong relationships with key customers, resulting in increased customer loyalty.

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Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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Promoted available products and services to customers during service, account management, and order calls.

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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

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Increased efficiency and performance by monitoring team member productivity and providing feedback.

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Provided excellent customer service and support to clients, assisting with account setup, maintenance, and inquiries.

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Promoted available products and services to customers during service, account management, and order calls.

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Developed a comprehensive understanding of financial products and services, educating clients on features, benefits, and terms.

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Resolved client issues and problems by troubleshooting technical issues, coordinating with other departments, and escalating complex problems.

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Maintained accurate CRM software records of client interaction,inquiries, and resolutions, generating reports and analysis to track client satisfaction.

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Coordinated with corporate leadership to identify training and development opportunities to improve and optimize performance.

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Collected information about company objectives and employee deficiencies in order to assess training needs.

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Developed and implemented training programs to meet company objectives.

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Created training materials and exams for external, internal associates and led cross-functional training programs.

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Coached managers and associates on company new procedures, policies, and customer service, bolstering customer retention by 27%.

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CONTACT

New Albany, OH 43230

858-***-****

ad4wnq@r.postjobfree.com

EDUCATION

Business Communications

Phoenix University, Phoenix, AZ

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