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Administrative Assistant Customer Service

Panama City, Florida, United States
November 14, 2017

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Rakhshanda R. Cox

**** *********** **. ****** ****, FL 32404


Key Competencies

Microsoft Office Suite

L.E.X. Learning System

Task/Time Management

Western Union

Customer Service

Cash Handling


Student Assistant, Miami Dade College June 2011

Assisted students with completion of financial aid forms

Answered Phones

Filed Important financial documents

Logged financial information into system

Mailed and labeled information

Face to face interactions while giving out vital information to concerned students about their FASFA process

Youth Specialist, Anchorage Children’s Home May 2016

Provides assistance to youths in solving their personal problems; refers problems to the group in accordance with the principles of group treatment modality.

Provides assistance in controlling disruptive behavior.

Serves as a member of a group treatment team with responsibility for the safety, personal conduct, and care of youths, and monitors dormitory activities on a shift.

Provides leadership and maintains discipline of youths.

Collaborates with other staff in planning for the group or its individual members and participates in making decisions.

Observes and monitors resident behavior and refers acute problems to appropriate counseling staff

Transports groups to recreation, medical appointments, family visits, court hearings, work assignment, other activities and programs.

Keeps other staff informed of conditions known about the group or individuals in the group.

Provides dormitory orientation to new residents.

Observes group members in recreational activities, at mealtime, and personal grooming activities.

Provides first aid and investigates illness or injury complaints to determine the need for medical services.

Consumer Report Analyst, General Dynamics Information Technology September. 2016

Facilitated consumers in registering for health care in accordance with the ACA.

Provided professional guidance for consumer inquiries regarding enrollment status

Educated consumers on guidelines concerning the ACA

Privately and confidentially managed consumer personally identifiable information

Provided necessary services consistently at a high-performance level

Administrative Assistant, Panama City Marine Institute July 2017

Administers the financial and personnel functions of the Institute in absolute confidentiality.

Prepared all financial documents in strict compliance with all accepted corporal financial- accounting practices and principles and ensure the ability to pass all audits and inspections.

Maintains accurate cash ledgers, records of deposits, withdrawals, checks and other accounting instruments.

Administers all aspect of payroll including preparation of accurate payroll transmittals and maintenance of all record in strict compliance with the law.

Bills for Wraparound Services hourly in accordance with contract guidelines

Peer Support Specialist

Assist the Program Manager with board, public relations and fundraising activities.

Serves as advisor and positive role model for assigned students

Actively participates in day trips and special; activities that involve recreational sports, facility and equipment cleaning, grounds maintenance and equipment relocation. Assists the Program Manager in preparation and maintenance of the annual budget.

Administers CPR and first aid during emergencies in accordance with the Red Cross standards.

Drafts financial statement inputs to include analyses and descriptive narratives for the Program Manager’s review and/or approval.

Monitors preparation and submits quarterly incentive and other forms of pay.

Provide administrative and receptionist support to all Institute activities.

Obtains, verifies, records and maintains personnel information and reports any personnel changes promptly to accounting, payroll, and benefits.


Set-up and tear down of base events including community yard sales and events

Assisted other volunteers with completion of projects

Organized events and coordinated with event staff to ensure smooth running of event

Directed new housing residents to best resources within the community

AMI- Kids- Encouraged youth to become productive individuals and spoke with them about real-life struggles.

Guardian Ad Litem Volunteer- 2017


Associate of Arts Degree in Psychology - Counseling, Miami Dade College

Current student at Florida State University January 2017

Major Social Science Interdisciplinary

Golden Key Honor Society Member


CPR/ AED/ First Aide Certified 2017

Protective Action Response (PAR)

Life Guard Training

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