Customer Service Sales

Chasny Lawton

Arbor Grove Dr Hanover, Md

410-***-**** (cell)

*************@*****.***

Objective

I am seeking a position that utilizes my unique skill set as well as offers vast career growth.

Summary Skills

Excellent communication skills Sharp problem solver Goal-oriented Courteous

demeanor High customer service standards Energetic work attitude Strong organizational skills Top sales performer Active listening skills Telephone inquiries

specialist Seasoned in conflict resolution Customer service expert

Employment History

07/2017 to Current Office Manager/Customer Service Team- Jessup MD

Maintains office efficiency by planning and implementing office systems. Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence. Invoicing shipping; invoicing billing. Following up on work results.

09/2016 to 07/2017 Sales Consultant

Frontpoint Security Tysons Corner, VA

Took daily inbound and outbound calls to prospective customers. Listened to customers’ needs to

Advise on the proper product to best meet their needs. Worked flexible schedule to accommodate changing customer levels. Provided expert product and service information to give the customer the best customer service experience. Cold-called prospective customers to build relationship. Completed documentation for product and service sales. Updated database with customer and sales information. Established new customer accounts. Evaluated competitors and performed market research.

04/2009- 09/2017 Member Services Supervisor- Columbia MD

Provided outstanding customer service and quickly and efficiently respond to member’s questions, comments, and concerns. Ensure team members greet and service members in friendly and professional manner. Assist with supervising and assessing team members providing constructive feedback and helping them develop excellent customer service and promotional skills. Balance cash drawer, reconcile membership accounts, and make necessary corrections and voids.

08/2013- 05/2017 Family Nanny- Odenton MD

Plan and provide age-appropriate activities. Plan and accompany children on stimulating outings. Supervise playtime with children’s friends. Transport children when needed. Prepare meals and snacks. Maintain children’s play area and room.

06/2014- 01/2016 Foundations Care Management: Case Worker- Gaithersburg MD

Provided social work services to patients and families to facilitate their ability to cope with psychological and social problems. Utilized professional skills in conducting biopsychical assessments, clinical interventions and advocacy services for high risk patients ranging from newborns to geriatric populations. Caseworker responsible for providing supportive services to the trauma department and responds to code traumas.

04/2011- 03/2014 Home Instead Senior Care- Pittsburgh PA

Assisted with walking and light exercise. Planned and prepared meals followed with cleanup. Ran Errands. Monitored food expiration dates and make future meals. Recorded daily care notes. Companionship.

10/2009- 08/2011 Substitute Teacher – Odenton MD

Developed and implemented lesson plans that fulfill the requirements of the curriculum program assigned and show written evidence of preparation as required. Worked cooperatively with special education teachers to modify curriculum (as needed) for special education students. Managed student’s behavior in the classroom and administered discipline according to board policies.

Certification:

First Aid. CPR. 90 Clock Hour

Education:

Undergrad:

University Of Pittsburgh- Psychology/human Services

Master’s

Strayer University Masters in Education

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