Information Technology Quality

Abdullah Shaik

Chicago, IL *****

+1-773-***-**** / *************.**@*****.***

OCCUPATIONAL CONTOUR

Worked for Product Quality Operations a 250-member team that data-mines imagery by delivering high quality results and ensuring online safety by fighting web abuse and fraud with a goal to train machine learning models for Google’s key products such as Maps, Google+ which dealt with catering user requests, investigating fraud, account-related abuse, questionable business practices, violations of Google’s policies, and general misuse of our products.

GlobalLogic, Hyderabad, India, January 2012 – June 2015

Associate Lead, Product Quality Operations January 2014 – June 2015

a.Identified the errors/deviations in the existing data and made relevant edits to ensure that the data is conforming to the standards and guidelines using the permitted legal resources.

b.Monitored, measured and communicated project progress, potential risks & delays and team performance to program teams, executives and other sponsors.

c.Developed queries to easily QC multiple production sets at a time and determine any issues and resolve them.

d.Performed root cause analysis and regression tests over the tool on various levels and provided dynamic outputs with detailed reports.

e.Initiated a more accurate method of quality control using statistical method called random sampling. Worked on new sampling percentage based on statistical analysis and hypotheses in collaboration with another lead.

f.Updated Dashboards, pulled reports from the database using SQL queries.

g.Was key member of the MIS team for generating all managerial reports, determined. inefficient workflows and uncovered trends to gain insights in process workflows.

h.Provided support and conducted Meta QC with respect to clustering clarifications.

i.Interacted with the clients regularly to thoroughly understand their requirements and provide quality deliverables.

j.Improved liaison between the QC and Operation teams.

Associate, Content Review Operations

a.Labeled massive datasets for training machine learning algorithms and generated Viewcodes, for various businesses and locations, to be placed on the Map.

b.Moderated user generated content to be shown on final products as per product policies and legal compliance.

c.Worked on Dragonfly(3600 Photosphere) and Report Map Issue (RMI) which is a web based tool to edit maps and local data, after due moderation, the changes will go live on maps instantly.

d.Found that 70% of hijacked advertisers don’t write in after suspension.

e.Formalised foolproof method of re-instating account, before advertiser writes in, with no risk of re-hijacking to increase customer satisfaction & revenue.

f.Verified GIS Imagery for compliance with client’s Privacy Policy.

ACADEMIC QUALIFICATION

Governors State University, Graduated May 2017

(University Park, Illinois)

Master of Science, Computer Science, Computer Networks GPA 3.6/4.0

JNT University, Graduated August 2011

(Hyderabad, India)

Bachelor of Technology, Information Technology

TECHNOLOGY SKILLS

Proficient in the use of SQL, Networking, Adobe Acrobat, Linux Fundaments, HTML5, CSS, Google Drive, MS Office.

Project Management and People Management skills.

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