ALEJANDRA ARENAS

**** ******** ******, ***** ****, CA 90280 C: 323-***-**** ac3b63@r.postjobfree.com Meticulous user experience assistant, excellent at setting priorities, and problem solving. I am able to identify a complex problem and review related information to find, develop, and evaluate options and implement solutions. High communication skills, I am able to highly express verbally and in written form. I have the ability to make decisions in a timely manner taking a high dedication to my job. Have high peer relationships, able to cooperate, be a team player, trusted and supported by peers. Broad industry experience includes Healthcare, and Sales. Self-motivated

Strong verbal communication

Conflict resolution

Powerful negotiator

Team leadership

Client assessment and analysis

Ability to work independently and with

minimal supervision

Process implementation

Priority Setting focuses on what is most

important

Experience developing new strategies,

processes, and procedures to increase

efficiency

Highly organized with proven time

management and prioritization skills

User Experience Assistant, 01/2016 to 09/2017

National CPR Foundation – Las Vegas, Nevada

Researched and updated all required materials needed for firm and partners. Collaborated with Marketing to clearly define and author usability criteria and customer workflows early on in the product development process. Conduct and/or delegate the execution of serviceability testing. Through usability testing, establish best practices for customer usage of website. Provided frequent updates and submit monthly status reports to management. Worked with customers daily, to better assist and help with their needs. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Sales & Marketing Manager, 01/2013 to 01/2015

Zagg Invisible Shield – Downey, CA

Implemented marketing strategies which resulted in growth of customer base. Developed new process for employee evaluation which resulted in marked performance improvements.

Performed initial client assessment and analysis to begin research process. Responsible for 5 employees weekly sales

Prioritized in increasing the daily sale rate and overall monthly sales. Since I started working for this company,the return customer rate increased. High School Diploma: 2010

South East High School - South Gate, CA

Associate of Arts:

Long Beach City College LAC Campus - Long Beach, CA Bilingual: Spanish and English

EDUCATION

ADDITIONAL INFORMATION

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