Management Engineer

Joseph L. Hardee Jr.

**** ******* ** *******, ** 20603

301-***-**** Cell

************@*****.***

CAREER OBJECTIVE:

A dynamic results-oriented professional that has demonstrated a capacity to effectively support hundreds of user LAN’s in multiple departments in the corporate environment. Recognized by CEO for outstanding support and services, process development, and project management. Able to manage multiple projects with varying deadlines simultaneously in a fast-paced environment. Areas of expertise include:

• Network architectures and network components

• Software and operating systems deployment in corporate settings

• PC hardware installation/repair and disk management

• Troubleshoot complex operating system problems

• Case management and solution integration

Training

Microsoft Certified Systems Engineer (MCSE) Training (Pursuing Certification)

• Windows XP–2003

• Windows 2000 Professional – 2002

• Windows 2000 Server - 2002

Additional Training

• Unix - 2000

• Cisco Internetworking – 2001

• A+ Training – 2001 (pursuing certification)

• Linux – 2002

TECHNICAL SKILLS:

• Network Operating Systems: XP; Advanced Windows 2000/2003/2008/2012 Server; Windows 95/98/NT/00/XP,7,8,and 10;, Linux (RedHat 6.0, 7.X, 8.0, RHEL 5-6, Mandrake 7.1, 8.0, 8.1, 8.2, 9.0, Ubuntu )

• Applications: MS Office Suite Professional 95-XP; Internet Explorer and Netscape Communicator; Adobe Acrobat, Photoshop, Corel 8, MS Exchange 5.5, 2003, Lotus Notes 4.6/4.5.2, Outlook 98/2000/XP/2003, Group Wise 5.5/6x, NetWare 4.1, Remedy, SMS 2.0, 2003, Symantec Ghost 7X, Lexis-Nexus, McAfee; Norton Anti-Virus (NAV)

• Databases: MS Access (All Versions);

• GroupWare/Email: MS Exchange (5.5-2003); Outlook 97-XP; Outlook Web Express (OWA) & GroupWise

• Languages: C, Windows Scripting

• Hardware: Dell Servers, IBM X- Series Servers

• Protocols: VPN; TCP/IP; PPP; DHCP; WINS; FTP; Telnet; & DNS

• Network Equipment: Cisco Switches, SMC, Aruba switches, Juniper Switces

System Management software: Sccm 2007, SMS 2003

EDUCATION

• 1996 – Current (Pursuing B.S., Information Systems), Strayer University, Alexandria, VA

CORE COMPETENCIES:

• Project Management

• Needs Assessment

• Gap Analysis

• Network Maintenance

• Leadership

• Research and Drafting

• Account Management

• Group Dynamics

• Conflict Resolution

• Tracking

• Client Relations and Support

COMPETITIVE EDGE:

• Reputation for demonstrating leadership by building strong high-performance teams which consistently meet and exceed corporate and departmental objectives.

• Strong ability to analyze potential problems; utilize a strategy to plan; and implement a quick and efficient resolution.

• Key characteristics include: punctual, impeccable integrity, interpersonal skills, self-directed, self-motivated and expedited learner.

PROFESSIONAL EXPERIENCE:

Prince Georges County Public Schools - Network Engineer

06/2007 - Present

Administering & designing LANs, WANs internet / intranet, and voice networks.

Analyzing & developing key components using methodology prescribed techniques.

Communicating and negotiating with users, specialists, other staff and suppliers.

Network connectivity troubleshooting, ping, tracert, telnet.

Responsible for communication protocols, configuration, integration & security.

Investigating, diagnosing and resolve all network problems.

Maintaining pre-packaged software applications on the LAN.

Upgrading and repairing faults on CIS systems, networks & peripheral equipment.

Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.

Working with multiple technical platforms, i.e. mainframe, two-tiered client-servers and three-tiered client-servers.

Advance Systems Development (Crystal City & Pentagon)

Systems Administrator 09/2004 – June 2007

Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.

Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.

Optimized system availability (averaging 99.95% uptime) and equipped company with scalable systems to support business growth.

Increased team productivity and automated repetitive tasks by using batch files, VBScript and WMI.

Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.

Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

References:

Available upon request

Contact this candidate