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Customer Service Data Entry

Location:
The Colony, TX
Posted:
November 13, 2017

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Resume:

SANGEETHA GANAPATHY

Apt ***, **** Warren Parkway, Frisco TX 75034 ac3ayd@r.postjobfree.com C: 412-***-****

Summary

Team Leader ~ Production supervisor ~ Team Manager ~ Healthcare BPO

** **ars of progressive experience managing production, Quality for Healthcare BPO companies. Verifiable strengths in designing and improving work flow through continuous process improvement. Excellent interpersonal skills, collaborate with teams to identify and remedy quality/production issues. Well-versed in all aspects of production and work flow management, quality improvement. Trained in Root cause analysis. A strong supervisor able to train and motivate teams to peak performance. Knowledge on ICD-9-CM and CPT coding procedures. Excellent data entry skills allows for accurate coding of medical information and provided care.

Core Qualification

Customer Service * Recruitment and Hiring

Team Management * Leadership and development

Appraisal * Performance Management

Excellent Data Entry Skills * Multi-tasking abilities

Understanding of ICD-10 CM and CPT

Attended CPC exam and awaiting result

Experience

Ivy kids March 2017 – May 2017

Frisco, Texas

Responsible for the Toddlers

Assisting the lead teacher

Medical Coder May 2015 – July 2015

Omega Healthcare Private Limited

Chennai, India

Trained the entire team on Human Anatomy and Pharmacology

Utilized knowledge of CPT and ICD – 9 - CM to translate performed services

Into numerical code for physicians.

Medical Coder April 2014 – April 2015

Bristol Healthcare Services

Chennai, India

Utilized knowledge of CPT and ICD – 9 - CM to translate performed services

Into numerical code for physicians.

Assistant Client Manager September 2010 – April 2012

Williams Lee India Private Limited

Chennai, India

Trained the entire team on Human Anatomy and Pharmacology

Client Relationship that include daily operations & communication, structured engagement, governance model, deliverables including; productivity and quality, and client visit management

Talent Management that includes cross training, maintaining productivity metrics, team building, professional development and career progression for top performers

P&L responsibilities includes budget management, forecasting and cost control initiative

Handled 20 team members, processed 4000 prescriptions per day with an accuracy rate of 99%.

Quality Analyst April 2010 – August 2010

Spryance

Chennai, India

Responsible to handle Production/Quality/Turnaround as per the client SLA.

Communicating with the client on a regular basis in terms of process, planning & Quality Issues.

Allocation of work file as per the daily volume.

Team Leader January 2009 – March 2010

Azimuth

Chennai, India

To manage a team of 10 Transcriptions and 3 Editors

Responsible to handle Production/Quality/Turnaround as per the client SLA.

Communicating with the client on a regular basis in terms of process, planning & Quality Issues.

Allocation of work file as per the daily volume.

Training the team to keep them updated with the recent information & specifics.

Supervisor April 2006 – December 2008

AVT Infotech

Chennai, India

Managed a team of 40 transcription staff with 10 Editors

Processed Overall volumes in minutes 2000 minutes of voice files

Responsible for performance appraisal of team member and skill development.

Have groomed Editors and quality auditors

Client management – Publish daily dash board, reporting.

Manage staff schedules for all shifts to minimize overtime costs

Production Manager December 2003 – March 2006

Broadline

Chennai, India

Responsible for the entire Medical Transcription for the organization that consisted of 43 staff and 6 editors

Daily operations involves delegating work, ensuring productivity and quality of the deliverables

Specialty includes: Cardiology, OBGYN, Psychiatry, Surgery, Orthopedics

Processed daily volume 20000 lines

Quality Control Auditor February 2001 – November 2003

Health Soft India

Chennai, India

Ensuring that the team always exceeds the client’s expectation by providing timely, high quality service with 99% accuracy.

Generating Periodic reports to the client in a timely manner

Setting up quality standard and process to achieve the same.

Communicating with the client on a regular basis in terms of process, planning & Quality Issues.

Sr. Transcriptionist October 1996 – October 1999

Nittany Decision Services

Chennai, India

Work on Error reports sent by the client.

Transcribe 60 Minutes allocated file by the timeline as specified by my Team leader.

Attend Teleconferences on any work related issues along with my Team leader.

Providing Training in coding and Medical billing for the new members of the team.

Coding Anesthesia charts received from the client.

Technical Skills

Advanced Medical Coding

Microsoft Office

IDX, AS400

Education

University of Madras Chennai, India Bachelor of Science, Zoology 1993 - 1996



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