SANGEETHA GANAPATHY
Apt ***, **** Warren Parkway, Frisco TX 75034 ac3ayd@r.postjobfree.com C: 412-***-****
Summary
Team Leader ~ Production supervisor ~ Team Manager ~ Healthcare BPO
** **ars of progressive experience managing production, Quality for Healthcare BPO companies. Verifiable strengths in designing and improving work flow through continuous process improvement. Excellent interpersonal skills, collaborate with teams to identify and remedy quality/production issues. Well-versed in all aspects of production and work flow management, quality improvement. Trained in Root cause analysis. A strong supervisor able to train and motivate teams to peak performance. Knowledge on ICD-9-CM and CPT coding procedures. Excellent data entry skills allows for accurate coding of medical information and provided care.
Core Qualification
Customer Service * Recruitment and Hiring
Team Management * Leadership and development
Appraisal * Performance Management
Excellent Data Entry Skills * Multi-tasking abilities
Understanding of ICD-10 CM and CPT
Attended CPC exam and awaiting result
Experience
Ivy kids March 2017 – May 2017
Frisco, Texas
Responsible for the Toddlers
Assisting the lead teacher
Medical Coder May 2015 – July 2015
Omega Healthcare Private Limited
Chennai, India
Trained the entire team on Human Anatomy and Pharmacology
Utilized knowledge of CPT and ICD – 9 - CM to translate performed services
Into numerical code for physicians.
Medical Coder April 2014 – April 2015
Bristol Healthcare Services
Chennai, India
Utilized knowledge of CPT and ICD – 9 - CM to translate performed services
Into numerical code for physicians.
Assistant Client Manager September 2010 – April 2012
Williams Lee India Private Limited
Chennai, India
Trained the entire team on Human Anatomy and Pharmacology
Client Relationship that include daily operations & communication, structured engagement, governance model, deliverables including; productivity and quality, and client visit management
Talent Management that includes cross training, maintaining productivity metrics, team building, professional development and career progression for top performers
P&L responsibilities includes budget management, forecasting and cost control initiative
Handled 20 team members, processed 4000 prescriptions per day with an accuracy rate of 99%.
Quality Analyst April 2010 – August 2010
Spryance
Chennai, India
Responsible to handle Production/Quality/Turnaround as per the client SLA.
Communicating with the client on a regular basis in terms of process, planning & Quality Issues.
Allocation of work file as per the daily volume.
Team Leader January 2009 – March 2010
Azimuth
Chennai, India
To manage a team of 10 Transcriptions and 3 Editors
Responsible to handle Production/Quality/Turnaround as per the client SLA.
Communicating with the client on a regular basis in terms of process, planning & Quality Issues.
Allocation of work file as per the daily volume.
Training the team to keep them updated with the recent information & specifics.
Supervisor April 2006 – December 2008
AVT Infotech
Chennai, India
Managed a team of 40 transcription staff with 10 Editors
Processed Overall volumes in minutes 2000 minutes of voice files
Responsible for performance appraisal of team member and skill development.
Have groomed Editors and quality auditors
Client management – Publish daily dash board, reporting.
Manage staff schedules for all shifts to minimize overtime costs
Production Manager December 2003 – March 2006
Broadline
Chennai, India
Responsible for the entire Medical Transcription for the organization that consisted of 43 staff and 6 editors
Daily operations involves delegating work, ensuring productivity and quality of the deliverables
Specialty includes: Cardiology, OBGYN, Psychiatry, Surgery, Orthopedics
Processed daily volume 20000 lines
Quality Control Auditor February 2001 – November 2003
Health Soft India
Chennai, India
Ensuring that the team always exceeds the client’s expectation by providing timely, high quality service with 99% accuracy.
Generating Periodic reports to the client in a timely manner
Setting up quality standard and process to achieve the same.
Communicating with the client on a regular basis in terms of process, planning & Quality Issues.
Sr. Transcriptionist October 1996 – October 1999
Nittany Decision Services
Chennai, India
Work on Error reports sent by the client.
Transcribe 60 Minutes allocated file by the timeline as specified by my Team leader.
Attend Teleconferences on any work related issues along with my Team leader.
Providing Training in coding and Medical billing for the new members of the team.
Coding Anesthesia charts received from the client.
Technical Skills
Advanced Medical Coding
Microsoft Office
IDX, AS400
Education
University of Madras Chennai, India Bachelor of Science, Zoology 1993 - 1996