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Engineer Technical Support

New Rochelle, New York, United States
November 13, 2017

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** ****** ******, *** ********, NY Mobile: 914-***-**** Page 1 of 4


SUMMARY Highly skilled Engineer and Technical Lead for the delivery, support, and maintenance of production services within datacenters, physical, and virtual infrastructures. PROFESSIONAL


Microsoft Certified Professional (MCP)

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Systems Engineer (MCSE)

Citrix Certified Administrator (CCA)

Cisco Certified Network Associate (CCNA)

IT Infrastructure Library (ITIL)



Servers: Dell PowerEdge, Dell FX2 Chassis, HP Blade Chassis, IBM NetFinity Network switches: Dell N-Series, Dell S-Series, Bay Networks/Nortel, Cisco Catalyst, Cisco 2948G Network routers and firewalls: Cisco 1600 and 2500, 3Com, SonicWall TZ Firewalls. Cabling: Ethernet, Fiber.

Network adapters: 3Com, Intel, IBM, Madge, Dell I-DRAC. Storage adapters: QLogic HBA. SCSI controllers, Dell PERC RAID. Printers/Print servers: HP and Xerox printers. HP JetDirect print servers. Workstation/Laptop: Dell, IBM, HP, Sony, Toshiba, desktops and laptops. Wi-Fi: Meru Networks, Cisco Meraki.



Citrix: Citrix Metaframe, Presentation Server 5.x, XenApp 6.x, 7.x Microsoft Server: Windows Server 2000,2003,2008,2012, SharePoint, Terminal Server. Microsoft Desktop: Windows XP, Windows 7, Microsoft Office. VMware: VMware vSphere 3.x, 4.x, 5.x (ESX and ESXi) Archive/Backup/Replication: CA ArcServe, CommVault, Symantec Backup Exec, Zerto. Security: Norton AntiVirus, McAfee AntiVirus, AVG Antivirus, MalwareBytes Other: PrinterLogic, CerberusFTP




SENIOR SYSTEMS ENGINEER August 2015 – August 2017

Active Directory, DNS, and DHCP administration including domain controller and DHCP server builds, GPO deployments, DNS troubleshooting.

Managed the move and deployment of IT services from Greenwich and Stamford to TierPoint datacenters in Hawthorne, NY and Waterbury, CT.

Created the network design for additional connectivity between datacenters. 29 Vaughn Avenue, New Rochelle, NY Mobile: 914-***-**** Page 2 of 4


Racked and configured four Dell N-2048 switches, two in each datacenter, as a logical switch stack for network data connectivity. The configuration includes a port-channel connection via a layer-2 connection between the datacenters.

Racked and configured four Dell S4048-T switches, two in each datacenter, as a logical switch stack for ISCSI SAN data connectivity.

Racked two Dell FX2 4-slot chassis and installed four Dell FC630 sleds in a chassis at each datacenter.

Installed and configured VMware ESX 6.0 one each sled and connected them to the LAN switch stack and SAN switch stack, both on defined VLANs.

Reconfigured a Dell-EMC VNXe3200 for connection to the SAN switch stack using defined VLANs.

Replaced NetGear switches in all branches, the corporate office location, and the bank call center with Dell N-2024/2048 series switches and configured all switches. The corporate office location includes two switch stacks connected via fiber port- channels.

Recommended and implemented an enterprise IP printing solution which resolved a two year issue with network printing including printing from the VDI environment.

Supported a VMware Horizon View 6 Enterprise environment servicing 200 users. CBS CORPORATION - CT/NY


As Infrastructure Lead:

o I created architectures for projects to serve multiple business units with budgets between

$200,000 and $2M.

o Lead all activities related to enterprise infrastructure from conception through implementation and transition to the support teams. o Planned, defined, designed, and implemented solutions for systems using network, server, storage, and computing platforms.

o Drove the implementation of various platforms including hardware, operating systems, and key processes such as backup, failover, recovery, monitoring, and helpdesk. 29 Vaughn Avenue, New Rochelle, NY Mobile: 914-***-**** Page 3 of 4


o Served as the central figure in an escalation mode to provide technical support to engineers, technicians and helpdesk analysts, as well as external vendors, who are diagnosing, troubleshooting, repairing and debugging complex infrastructure environments. o Assisted with project planning, estimates, cost analysis and vendor comparisons. o Created and maintained multi-level business capability maps, linking Infrastructure and services to the functions and processes they support. Authored Visio high level landscapes for design review and run books for go-live.

o Setup and configuration of Windows Servers, Terminal Servers, Citrix XenApp farms, Windows Workstations, Novell NetWare, and VMWare ESX infrastructure. Technical engineer for server standard definitions. Third level support for 10,000 users distributed among 1500 radio and television stations.

As Solutions Engineer:

o Provided technical support to engineers, technicians and helpdesk analysts, as well as external vendors, in diagnosing, troubleshooting, repairing and debugging complex infrastructure environments.

o Analyzed enterprise application integration, architecture, system, server, application, and network performance; and made recommendations for improvements. o Worked with internal staff and external vendors to ensure delivery of project tasks and timely problem resolution.

o Provided day-to-day support of multiple VMware environments in our east and west coast datacenters; with over 70 vSphere hosts and 800 virtual machines. o Designed solutions that support application resilience via SRM or site to site HA. o Served as Solutions Engineer during onsite Disaster Recovery exercises at IBM BCRS in Sterling Forest, NY & Boulder, Colorado; supported Disaster Recovery effort during Hurricane Sandy in 2012.

As Server Engineer:

o Defined server hardware and configuration standards for 1500 radio and television stations. o Deployed Microsoft Windows 2003, 2008, 2012 servers. o Installed and configured server roles – IIS, RDS, and Application Server. o Installed and configured support software.

o Designed, deployed, and configured multiple Citrix server farms o Provided 3rd level support to all Wintel infrastructure hosts. o Served on the implementation committee for the Enterprise AD implementation. SPECTRACOMM, INC., NEW ROCHELLE, NY

SYSTEMS ENGINEER – CORPORATE SERVICES DIVISION August 2000 – May 2001 29 Vaughn Avenue, New Rochelle, NY Mobile: 914-***-**** Page 4 of 4


Key Accomplishments:

Completed setups of multiple Windows networks for company clients.

Configured DHCP, WINS, server storage, network settings, security permissions, backup software, network shares, printing, virus protection, and system backups. VPN troubleshooting and implementation of a Netware LAN.

Installation, configuration, troubleshooting, and support of a Cisco 2948G-L3 switch configured with bridge groups. Documentation of switch configuration including implementation of bridge groups. Complete documentation of an Exchange Server.


CONSULTANT March 1998 – August 2000

Key Accomplishments:

Technical lead for a health care service agency network implementation.

Created technical specifications and assisted in RFP development for an enterprise network implementation. Defined network requirements, created the conceptual and technical design, interviewed solution integrators, and provided project deliverables.

Configured a Cisco Catalyst 5000 for network connectivity.

Project manager for an enterprise Internet/WAN implementation for the second largest school system in the United States. The project involved providing Internet and network connectivity for over 1200 schools, including connection of existing SNA legacy systems. Duties included managing vendors, verifying the correct installation of equipment in each school premise, establishing a training program for 2200 users, and assisting with solving problems to meet project deliverables. EDUCATION NEW YORK UNIVERSITY, SCHOOL OF EDUCATION

Pursuing Master Of Science: Business Education

School of Continuing Education: Certificate Local Area Network Administration, May 1994. SYRACUSE UNIVERSITY, COLLEGE OF VISUAL & PERFORMING ARTS

Bachelor of Science: Communications, May 1985


Omega Psi Phi Fraternity

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