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Order Management - Computer Software billing

Brownsburg, Indiana, 46112, United States
November 13, 2017

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Pamela (Penny) Pryor

**** ******* *****

Brownsburg, Indiana 46112



Seeking the opportunity to utilize 17+ years of experience and knowledge with process improvements, invoicing, order management, assisting collections and researching customer account issues.

Work Experience

Finance Technical Team Lead

12/2000 – Ending 12/2017 Genesys (formerly Interactive Intelligence), Indianapolis, IN 46278

Began as a data entry clerk handling all billing of software orders, credit card payments, phone calls, and license management issues using Dynamics GP software. Kept data bases current and accurate. Due to work performance, was promoted to Team Lead, taking on responsibility of posting payments, GL adjustments, as well as managing the daily activities of 5 employees. Part of several special task forces to further utilize the features of Dynamics GP to achieve greater productivity in the billing and inventory areas. Promoted again taking on additional duties, such as reviewing Partner Contracts and other legal documents to ensure orders and invoices are correctly processed. Took on special projects related to licensing inconsistencies. Due to rapport with partners and troubleshooting skills, am currently assigned to work as a special liaison to handle Partner issues.

Interactive was sold December 1, 2016 and my current position is being eliminated. Assisted collectors with researching incorrect invoices/billing invoices which assisted in the collectors being able to resolve past due uncollectible items and getting them paid. With 17+ years at Interactive I had knowledge of several different areas within the organization locally and globally. I am the go to person that will either resolve an issue or direct them to the correct person.

Office Manager

3/1996 - 3/2000 Clark County Solid Waste Mgmt District, Charlestown, Indiana 47111

Handled over 33,000 accounts for which I made all changes, adding any and all new accounts, billing of all customers, posting of all payments, and adjustments necessary to the accounts. Updated all records with the court records prior to billing. Answered phones, processed all mail. Prepared monthly expenses to be turned over to CPA.

Accounts Supervisor

11/1990 - 8/1995 Presbyterian Church USA, Louisville, KY

Accounts supervisor, handled customer accounts 20,000+ Posted payments, solved customer problems. Posted general ledger, handled the billing and assisted in the collection of past due accounts.


I feel that I am well versed in the following ERP systems:

Dynamics Great Plains

Microsoft AX



I am also experienced in the following area:

Data Entry




Adobe PDF


Microsoft CRM

Microsoft Office Suite Programs


I have an excellent work ethic and take ownership and great pride in my work. Can provide references upon request.

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