Kevin M. Schwartz Sr.

Logistics and Customer Service Executive

Strategy & Planning / Process Efficiency / Team Building / Problem Solving

Summary of qualifications:

Highly motivated and effective leader with 15 years in logistics and 30 years of customer service management. Proven track record of exceeding business goals through the hands on planning and execution of process efficiency strategies. Key contributor to strategic business planning. Respected leader and problem-solver; strong work ethic and interpersonal skills encourage team motivation and project completion under tight schedules. Core team member for two SAP implementations focusing on logistics and inventory control.

Relevant Professional Accomplishments

Instituted daily cycle counts for 3 warehouse locations, both of which maintain 99%+ accuracy

Created order out of chaos by establishing and maintaining efficient processes in a warehouse where none had existed before

Reduced payroll budget by 20% -- without compromising completion of goals -- by implementing efficient procedures

Set warehouse shipping record in first three consecutive months in the position, exceeding previous shipping records by 17%

Integrated disparate Buderus and Bosch customer service departments into one seamless team operating in one location with a single set of standard procedures and policies

Transitioned the wholesale customer service and technical departments from VT to NH, one year earlier than planned, while maintaining seamless customer services and excellent company standards

Solved a product shortage, minimizing customer dissatisfaction and loss of revenue by identifying the shipping issues that perpetuated the problem and devising a solution to eliminate the issues going forward

Developed an accounting program to manage a $1.2 million dollar annual food budget and managed the inventory control necessary to feed 4,500 Marines 3 meals a day

Increased sales in a restaurant by 166% within the first 3 years and went on to run the highest volume store in the chain, grossing over $1 million in sales with a staff of 35+

Work History

2012- present: Inventory Controller, Bosch Thermotechnology Corp – Londonderry, NH

2008 – 2012: Director of DC Operations, Bosch Thermotechnology Corp – Londonderry, NH

2007 – 2008: Director, Wholesale Customer Support, Bosch Thermotechnology Corp – Londonderry, NH

2006 – 2007: Director, Customer Service, Bosch Thermotechnology Corp – Londonderry, NH

2004 – 2006: Manager, Customer Service, Buderus Hydronics, Londonderry, NH

2001 – 2004: Customer Service/Technical Representative, Buderus Hydronics, Londonderry, NH

1997 - 2001: Warehouse Manager, Goulet Supply Company, Rochester, NH

1988 – 1997: Manager, D’Angelo Sandwich Shops, Rochester, NH

1983 – 1988: Sergeant E5, United States Marine Corps

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