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Managment Customer Service

Port Orchard, Washington, United States
November 13, 2017

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Professional Summary


Work History


East 21 Sea Vista Lane, Grapeview, WA 98584 • Home: 360-***-**** • PERSONAL STATEMENT I am a motivated and innovative professional with over 25 years experience in sales and management. I have a proven track record in maximizing sales revenue and a reputation for surpassing sales targets. I am a passionate and dedicated employee who exceeds expectations. I thrive in both independent and collaborative work environments, with exceptional leadership, communication and problem resolution skills. I am Self-motivated, assertive team player/builder. I feel I would be an assist to your team. Talented Business Account Executive effective at building loyalty and long-term relationships with customers while exceeding sales targets. Persuasive sales professional offering extensive hands-on experience prospecting for new clients in new markets. Dynamic Account Manager with progressive experience developing business market strategies, directing new sales initiatives and leading growth to meet and exceed sales targets.

Microsoft Excel

Restaurant Industry SystemsB2B sales

Territory sales management



Power Point

Market trend analysis

Powerful negotiator

In-depth knowledge of Salesforce

Enthusiastic yet professional demeanor

Business Class Account Executive, 07/2016 to Current Comcast – Olympia, Washington

Handled client companies and brought in new accounts . Increased sales volume by adding accounts in Washington State. Created sales contacts with on- and off-premise accounts. Contacted new and existing customers to discuss new products and services. Negotiated prices, terms of sale and service agreements. Exceeded team sales goals by 5-25%.

Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

Managed a portfolio of accounts.

Built client relationships by acting as the liaison between the customer service and sales teams. Created proposals for new and repeat customer business transactions. 01/2014 to Current


Xfinity Sales Professional - Bremerton & Olympia WA. Effectively communicate and develop rapport with customer. Meet and exceed sales goals as established by local market. Independently canvas residential areas, promote Comcast video, high-speed internet, voice and Xfinity home.

Utilizes expert knowledge of Comcast products and services. Promote and maintain a performance-based culture.

Completes bi-weekly payroll.

Owner/Operator, 01/2004 to 01/2015

Jet Contractors – Shelton, WA

Built and maintained strong rapport with General Contractors around the Pacific Northwest. Managed new and existing Commercial accounts, delivering quality customer service to all accounts.

Accounting, bookkeeping, maintaining accurate financial records, preparing all estimates, statements and invoicing.

Payroll, quarterly taxes, L&I statements and payments. General Manager, 03/2009 to 10/2012

Flynn Olympics Restaurant – Shelton, WA

Assertive manager who increased sales up from the previous year 162 % and was awarded highest cash flow.

Interviewed and developed employees including assistant managers. Held labor cost 2% below allowance while promoting great customer service. Bookkeeping, maintaining and reviewing financial records, preparing financial records and budgets for review by owner.

Main Floor Manager, 10/2008 to 03/2009

Washington State Correction Centre – Shelton, WA

Completed the Washington State Core Program, an intensive six-week program, required by Washington State Corrections Centers.

This program prepared me physically and mentally to be ready for high stress situations should they arise in a State Maximum Security correctional facility. Education


Personal Information


Supervised 15-20 inmates to assure food was prepared to health regulations and in time for each meal period for 1800 inmates.

General Manager, 02/1999 to 02/2005

Shari's Restaurant – Bremerton, WA

Trained assistant managers to be promoted to General Managers. Held labor costs at 2% below allowance increasing sales over previous year. Bookkeeping and maintaining accurate financial records. Consistently held highest pie and appetizer sales in the company. Held a controllable profit above company standards. Held food cost at or below company standards.

BBA: Business, 1985

Olympic College - Bremerton

Northern Virginia Community College - Fairfax, VA

Washington Famous 2015, 4th quarter awarded top performer Completion of Exploring Leadership course (Comcast) 04/2016 Restaurant Serve-Safe Certified Additional Skills, Quick study, with an ability to easily grasp and put into application new ideas and technologies. Self-motivated, assertive, team player/builder I thrive in both an independent and collaborative work environment with exceptional leadership, communication and problem resolution skills. ACHIEVEMENTS

REFERENCES Available upon request

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