Customer Service Representative
Resume:
Karla Tyler
Customer Service Representative
Highland Springs, VA 23075
*********@*****.***
Looking for a position in a growth oriented environment, which seeks a highly qualified addition to its staff. I'm a hard worker and I always complete assignments that are assigned to me. I have great morale and integrity that I can bring to any career. I have strong analytical and problem solving skills, and I will always get the job done under any circumstance.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Express Scripts - Richmond, VA
May 2016 to Present
Process claims, payments, Fax request, refills, Explanation of Benefits for members Response to members questions via telephone and written response regarding prescriptions benefits Thoroughly documenting accurate notes on each call Processing new enrollments of prescription benefits Customer Service Representative
General Dynamics
September 2015 to March 2016
• Processed claims for Medicare alongside send member explanation of benefits.
• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• I processed enrollments of insurance benefits.
Assistant Director
Richmond, Henrico - Petersburg, RU
January 2010 to July 2015
Phase II NASC 01/2010--07/2015
Assistant Director
• When short staffed assisted customer service representatives
• Responsible for completing Social Services purchase of services forms (Richmond, Henrico, Petersburg, Powhatan)
• Opening and Closing of center
• Processing weekly payments
Data Entry Clerk
VA Department of Taxation
March 2000 to December 2009
• 10-key
• Meeting daily and weekly quotas and deadlines
• Processing Tax forms
• Batching checks, tax forms, opening mail
Education
Medical Billing Coding
Henrico Public Adult Education - Henrico, VA
February 2017 to June 2017
Nursing
JSRCC - Richmond, VA
January 2001 to June 2002
High School Diploma
John Marshall High School
June 1997
Skills
Windows 7 (8 years), Microsoft Office (5 years), Citrix (3 years), Meditech (Less than 1 year) Awards
Medisoft Software Systems
February 2017
Knowledgeable of creating new profile for patient and maintaining patient accounts. Input payments ... more
Medical Billing and Coding
February 2017
ICD-10, HCPCS, CPT learning to code the prognosis and apply to Claim Form 1500 Knowledge of what mod... more
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