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Customer Service Representative

Richmond, Virginia, United States
November 13, 2017

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Karla Tyler

Customer Service Representative

Highland Springs, VA 23075


Looking for a position in a growth oriented environment, which seeks a highly qualified addition to its staff. I'm a hard worker and I always complete assignments that are assigned to me. I have great morale and integrity that I can bring to any career. I have strong analytical and problem solving skills, and I will always get the job done under any circumstance.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Express Scripts - Richmond, VA

May 2016 to Present

Process claims, payments, Fax request, refills, Explanation of Benefits for members Response to members questions via telephone and written response regarding prescriptions benefits Thoroughly documenting accurate notes on each call Processing new enrollments of prescription benefits Customer Service Representative

General Dynamics

September 2015 to March 2016

• Processed claims for Medicare alongside send member explanation of benefits.

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

• Thoroughly documents inquiry outcomes for accurate tracking and analysis.

• I processed enrollments of insurance benefits.

Assistant Director

Richmond, Henrico - Petersburg, RU

January 2010 to July 2015

Phase II NASC 01/2010--07/2015

Assistant Director

• When short staffed assisted customer service representatives

• Responsible for completing Social Services purchase of services forms (Richmond, Henrico, Petersburg, Powhatan)

• Opening and Closing of center

• Processing weekly payments

Data Entry Clerk

VA Department of Taxation

March 2000 to December 2009

• 10-key

• Meeting daily and weekly quotas and deadlines

• Processing Tax forms

• Batching checks, tax forms, opening mail


Medical Billing Coding

Henrico Public Adult Education - Henrico, VA

February 2017 to June 2017


JSRCC - Richmond, VA

January 2001 to June 2002

High School Diploma

John Marshall High School

June 1997


Windows 7 (8 years), Microsoft Office (5 years), Citrix (3 years), Meditech (Less than 1 year) Awards

Medisoft Software Systems

February 2017

Knowledgeable of creating new profile for patient and maintaining patient accounts. Input payments ... more

Medical Billing and Coding

February 2017

ICD-10, HCPCS, CPT learning to code the prognosis and apply to Claim Form 1500 Knowledge of what mod... more

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