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Technical Support System Administrator

Round Rock, Texas, 78681, United States
November 13, 2017

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Boris Titov



High-Performance IT Professional with Systematic and Results-Driven Approach

IT professional with 20 years of intense IT management experience. Solid understanding of Microservice architecture provisioning (Google, AWS, Docker, LXC), Network Management (Cisco), VoIP (Mitel), Disaster Recovery, and Business Continuity processes, accustomed to ITIL best practices. Manage and render IT services that support organisational goals and rapid deployment. Develop and implement efficient, time-saving methods that substantially reduce critical services’ downtime and maximise output to profitability. Lead technical teams, facilitate IT escalations and support operational requirements, steadiness of operations, contingencies and related interventions.

Technical Skills

Operating Systems

Microsoft Server 2008/12, Linux, Mac OS X, ARM/RISC Architecture, VMware/ESXi, Apache,IIS, MySQL

System Administration & Networking

Cisco Core, LAN/WAN, TCP/IP, DHCP, DNS, FTP, File Server, Ethernet and TCP/IP; FC/FCoE and iSCSI, InfiniBand

Voice, IT Service Management, and Other

Mitel, Avaya PBXs, Service-Now Operations Agility, Certified non-practicing CISA Auditor

Core Competencies

Organised and detail-oriented, possess strong evaluative, analytical, and time management skills; ability to multi-task and prioritise a broad range of responsibilities.

Cooperative team player, hold a positive attitude, strong work ethic, and dedication.

Work equally well independently and collectively as part of a team; ability to work under pressure and thrive in a highly iterative, agile and a fast-paced work environment.

Hold outstanding interpersonal, communication, negotiation, and influencing skills.

Professional Experience

ICT Manager

British Council

Aug 2008-Present

Dubai, UAE

Deliver operational ICT systems for new and reengineered business processes to consistently meet client requirements, maximise internal efficiencies, and reduce operating costs.

Facilitate migration from the mid-range computer system to client-server platform including coordination of process re-engineering, user needs, and system requirements.

System Operations and Planning, include architecture design, systems analysis and integration planning, contract negotiation user liaison, implementation planning and oversight of systems design, business, and system specification and user requirements.

Evaluate and implement strategies to leverage emerging technologies to maintain a competitive edge, cut costs, and streamline operations.

Key Achievements

Designed and applied new IT infrastructure across three offices of British Council, UAE.

Completed virtualisation of core services as a part of Tech Refresh (global infrastructure upgrade project), it included migration of servers and clients across three offices.

Implemented cloud based backup solution for critical data recovery.

Designed and implemented infrastructure enhancements for support smart/teleworking.

Improved company's Help Desk function on a local level through continued monitoring of Business Critical requests and client-focused approach.

ICT Officer

British Council

Nov 2004-Aug 2008

Dubai, UAE

Maintained the British Council's network system protocols, while ensuring security, and data protection standards at all sites.

Upheld the IT infrastructure at three UAE sites with over 350 employees, and managed all IT projects from inception to completion.

Conducted and facilitated annual audit of IT infrastructure to ensure use of licensed software.

Supported IT inventory database, assisted users, and provided the first level of technical support in a timely and efficient manner.

Key Achievement

Spearheaded and implemented countrywide ERP-based Financial and Business System – software to manage projects, finance, planning, and reporting, and course registration. The system was later used in all the offices worldwide.

IT Manager

British Council

Jan 2001-Nov 2004

Tashkent, Uzbekistan

Oversaw and maintained the IT strategy by researching and implementing innovative, technological, strategic solutions, and performing network/system design verifications.

Procured, installed, repaired and maintained various electronic equipment; performed preventive maintenance of equipment at the Regional Resource Centres to reduce failure rates and ensure durability of operation.

Planned and operated disaster recovery procedures.

Developed technical proposals for developing new/existing IT projects and assisted in the implementation process, e.g. Internet access, Office re-cabling, etc.

Formulated PABX billing system using MS Access, and designed and developed British Council Uzbekistan official website.

System Engineer

ABM Worldwide Technologies Ltd JV

Jul 1999-Dec 2000

Tashkent, Uzbekistan

Developed and maintained centralised network platform for clients’ websites.

Managed and upheld network systems, including servers, workstations, routers, and firewalls.

Provided support for all Microsoft products, focusing on NT Workstation and NT Server 4.0.

Installed, configured, and tested NT Servers 4.0, DHCP Servers for multiple segments on TCP/IP LAN, NT Workstations 4.0, and Microsoft Exchange Severs v5.5 on Enterprise.

Installed and managed desktop utilities and updated customer profiles.

Service Support Engineer

Hitachi Plant

Dec 1998-Jul 1999

Tashkent, Uzbekistan

Delivered skilled technical support to customers, provided solutions to both technical and non-technical end users, while supporting a broad range of technologies.

System Administrator

JV “Roz Trading Ltd.”

Feb-Dec 1998

Tashkent, Uzbekistan

Analysed requirements for cost-effective software systems and business processes and facilitated the design, testing, and execution of systems consistent with company policy and standards.

System Administrator

Coca-Cola Bottlers Uzbekistan Ltd

Dec 1996-Feb 1998

Tashkent, Uzbekistan

Ascertained the nature of all technology issues to provide solutions; set-up and configured networks, installed software and performed general troubleshooting and maintenance.

Academic Qualifications

Bachelor of Science (B.Sc.) – 1996

Tashkent State Technical University, Uzbekistan, Tashkent

References Available Upon Request

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