Virtualization, Infrastructure and applications professional looking for new challenges and to make

new success stories for different Enterprises, skilled in different IT solutions like Software Defined Data Center, Cloud services, Virtual Desktop Infrastructure, IT Security and any other related products, I’m skilled in VMware data centers infrastructure & end-user computing solutions

(vSphere, vCenter, Horizon View, AirWatch, NSX, vShield, Liquidware, AppVolumes), Microsoft systems (MS SQL, AD Services, DFS), storage, networking, coding (C#,C IT security, Blades, IT service delivery & management and Project Management. Being working for various business sectors like Education, IT partners & Telecoms, and working in different technology areas which exposed me to different technologies, providers & professionals with different cultures, provided me a vast knowledge and skill sets to deal with different cultures, clients, teams and technologies.

Responsibilities:

• Administrate and operate the VMware VDI environment at Saudi Telecommunication Company (STC) that serves more than 6000 users.

• Provide tier III technical support for VDI infrastructure (Horizon View, vCenter, Liquidware, VNX, XtremIO, MS SQL, MS DFS, Load Balancers, networking)

• Operate, maintain and automate the enterprise computing environment including troubleshooting, performance monitoring, optimization, capacity management and disaster recovery / business continuity planning.

• Handle patching and upgrades to ensure virtualization systems are compliant within required security standards and to fix products issues.

• Handle migrating VDI environment components (DB's, storage, Blade and DC’s) as needed.

• Ensure servers and applications meet proper performance, security and capacity standards, including backups and patching.

VDI Operations Team lead– STC Project, Advanced Electronics Company.

(April 2016 – Present)

Abdalrahman A. Saleem

EXPERIENCE

TRAINING

TRAINING

Email: ac3aia@r.postjobfree.com

Mobile: +966-*********

Nationality: Jordanian

Birth: 3rdJanuary1986, Jordan

Marital status: Married

Profile

• Facilitate knowledge sharing by creating and maintaining detailed, comprehensive documentation and diagrams and by mentoring junior members of the Infrastructure team as needed.

• Provide proactive analyses of key metrics, health checks and departmental priorities

• Collect user’s requirements to design the best EUC delivery way (Desktops/sessions/ Apps/profiles/security), and to troubleshoot performance and configurations issues.

• Maintain SLA agreed between STC &AEC as per company standards by leading the VDI operations team, participating in high tickets raised, arranging proactive maintenance to the environment, investigating main/ high priority cases with different STC teams, and presenting AEC technical team with our clients to meet needs and scope. Responsibilities:

• Administrate and operate VDI environment at Saudi Telecommunication Company, which serves more than 4700 + users (Call Centers, CSO, and Management), including HP Blades, VMware vCenter, VMware View, vShield, MS SQL DB

• Provides strategy and architecture development and perform product/service evaluations and create testing specifications to validate installed solutions, also upgrading VMware environment components (vCenter, View, ProfileUnity

• Act as a technical consultant for STC management for End User Computing solutions and strategy.

• Implement any enhancements, modifications, integrations & expansions needed to VDI environment (vSphere components, servers, pools, vApps, storage, network and security, HP Blades, DR site in Jeddah, TrendMicro DSM, vShield to meet business needs and transition designed solutions to production.

• Coordination with Technical Services teams at STC to ensure implementation of best practices for infrastructure governance, architecture, engineering, production support, High Availability, protection and service Management.

• Creates systems infrastructure portions of information/technology plans based on an understanding of the client’s organizational strategic direction, technical context and business needs &prepare POC’s as needed.

• Serve as third level support for virtual desktop issues, Define controls and undertakes the mentoring and development of operational support and ensure that Service Management implementation required standards are reviewed, updated, matured and adhered to meet best practices.

Sr. Virtualization Engineer – STC Project, MATCO Ltd, with EMC.

(March 2014 – March 2016)

• Configure & Prepare Thin Clients to rollout engineers (Create master images, troubleshoot and solve its general issues)

• Communicate with different STC departments & vendors (VMware, EMC, Lenovo, and HP) in order to provide, troubleshoot, enhance, protect and scale VDI service (networking, security, storage

• Provide regular health check reports & Presentation for the environment and service delivery Responsibilities:

• Research, analyze, document and evaluate new technologies, as well as analyzing processes and procedures to develop new solutions seeking: a smart campus, inspirational environment, increased productivity & efficiency and to cover current and expected problems.

• Develop designs and recommend specifications for new systems as well as enhancements that can be applied to existing ones.

• Implementing, testing and concept proofing for new (HW/SW) technology trends, systems & solutions.

• Provide plans, design, specifications and implementation of computer hardware, software, network components, Audio/Video solutions and control systems.

• Prepare RFP, RFQ, and SLA for IT systems swith internal customers& external service providers as well as monitoring service delivery to assure that targets &standards are met.

• Develop and implement quality improvement activities and policies and maintain a system for outcomes measurement and report for ITU to PY Quality Department. Responsibilities:

• Meet with customers and collect their needs and environment information.

• Help to prepare the technical design for wireless networks solutions.

• Negotiate with customers for solutions pricing and delivery.

• Developing, Maintaining& troubleshooting wireless networks. Research & Development Supervisor(February 2009 – March 2014)

& ITU Quality Coordinator (August 2013 – March 2014) IT unit, PY- King Saud University – Riyadh, KSA

Wireless network Presales Engineer– Networks Digital Co. Amman, Jordan

(October 2008 – February 2009)

2004–2008 Al-Balqa’ Applied University, Amman Faculty of Engineering Technology, Amman – Jordan, Bachelor of Computer Engineering,

• VMware Certified Professional 6 – Desktop and Mobility (VCP6-DTM), 2016

• VMware Certified Professional 5 – Datacenter Virtualization(VCP5-DC), 2015

• VMware vSphere: Install, Configure, Manage [V6], 2016

• VMware NSX: Install, Configure, Manage [V6.0], 2016

• Horizon (with View): Install, Configure, Manage [V6.2], 2016

• EMC Federation Enterprise Hybrid Cloud Configuration and Integration, 2016

• EMC Federation Enterprise Hybrid Cloud Management, 2016

• PMP examination preparation course – DATUMN Group, 2013.

• CCNA course, 2008

• Technical solutions design, presentation, implementation and marketing with customers.

• Project management (Initiation, Planning, Execution, Control and Closing)

• Incident and problem management

• Service delivery and Service Level Agreement management.

• Designing & Implementing & managing highly available and agile End User Computing solutions using VMware Horizon View, Liquidware ProfileUnity, UEM, ThinApps, RDSH and AppVolumes.

• VMware Horizon View and application virtualization specialist: ThinApp, App Volumes, RDSH.

• Administrating Mobile devices using AirWatch.

• Microsoft DFS & Liquidware Profile Unity Specialist.

• VMware vSphere specialist, to implement, configure & manage virtual environment

(ESXi hosts, HA, DRS, FT, Storage, Data protection and vNetworking).

• Good Knowledge in VMware NSX, vRealize automation & vRealize Operations & vSAN

• Administrating Microsoft and Linux servers using VMware vSphere, vCenter, vClient, vCLI, PowerCLI & P2V Converter.

• Team leadership and resource management

SKILLS

Certifications

Trainings

EDUCATION

• Preparing design & procedure documentation for different solutions and products.

• Managing & configuring HP Blade servers Using HP Onboard Administrator & HP Virtual Connect.

• Operating EMC AVAMAR enterprise Backup & Recovery solution for VDI.

• Protecting VDI infrastructure by creating & validating backups, and increasing availability, and data migration.

• Implementing & configuring VMware vShield & TrendMicro DSM.

• Configuring & administrating MS SQL DB, MS Active Directory, MS DFS &MS DHCP servers

• Golden Images (Win 7 & 10) creation and optimization specialist.

• Using Oracle BI Publisher for business intelligence reporting.

• Developing and administrating databases of SQL & MySQL.

• Developing Desktop apps in C#, ASP.NET web applications using Visual Studio .NET, Microsoft WSE&ADO.NET. And building websites using Joomla & CSS.

• Very good use of programming languages such as C++, JAVA, Assembly.

• Designing electrical circuits for digital and analogue devices & interfacing with PC.

• Problem solving, software/hardware troubleshooting and integration.

• Team player, self-starter &problem solver.

• Excellent written and verbal communication skills.

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• Linguistic - English -Arabic

• Ghassan Jabour, PM –EMC, ac3aia@r.postjobfree.com

• Basel Khalaf, Partners SE – EMC, ac3aia@r.postjobfree.com

• Abdelaziz BinAqeel, STC TAM- VMware, ac3aia@r.postjobfree.com

• Abdelaziz AlErwan, PM – VMware, ac3aia@r.postjobfree.com

• Mohammd Ghalib, Project Manager – STC, ac3aia@r.postjobfree.com

• Fahd Al Eid, Infrstructuer Director – STC, ac3aia@r.postjobfree.com LANGUAGES

References

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